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- Calming the chaos: How to organize a training department
- If things aren't going as smoothly as you'd like, you may need to take a hard look at several key aspects of your training department. In part one of this repair plan, we'll tell you how to conduct a needs analysis to determine what needs fixing.Most of us have worked...
- Technical articles 2000-09-26
- Use a needs analysis to close the skill gap
- Do you have a good idea of what your users know and what they don't know? Have you ever considered how training affects the overall productivity of the company? Conducting a needs analysis can provide the answers to these, and other, questions.Have you ever noticed that training runs in cycles?...
- Technical articles 2000-08-23
- Creating a policy for your training department
- Training policy? What's that? If you don't have one, you might want to consider the benefits of creating one for your training team. Susanne Krivanek explains what the policy can do for your team and the process you'll need to follow to create one.Once you have your department’s mission statement...
- Technical articles 1999-12-09
- Mission possible! Creating a mission statement and objectives for your training department
- Does your training department have a mission statement? Have you documented your department's objectives? If not, now's the time. Susanne Krivanek takes you through the process of creating a mission statement and objectives for your training department.Ever feel as if there are no boundaries to your company’s expectations of the...
- Technical articles 1999-12-02
Additional Resources
- Designing a plan of action to put a training department in order
- After you've completed a needs assessment of your training department to figure out what's wrong, the next step is figuring out how to repair the problems. These tips on organization and communication can help put your department on the road to recovery.If life in your training department is not running...
- Technical articles 2000-10-05
- Run your training department like a business
- Can you measure your training department's ROI for your company? Bob Potemski reviews a book that will help your training organization thrive in a bottom-line-oriented enterprise.Don’t be misled by the title of this book, Running Training Like a Business: Delivering Unmistakable Value, by David van Adelsberg and Edward A. Trolley....
- Technical articles 1999-12-28
- Training during a rollout: Stay involved and informed
- If your company is planning to implement new software, be sure the training department is involved from start to finish. Trainers should play a key role in planning, equipment management, and support during a move from one system to another.The company I joined several years ago was in the middle...
- Technical articles 2000-10-10
- Boost skills and enthusiasm with advanced training for PC liaisons
- PC liaisons can help with training and support, but you have to find a way to reward them for the extra work. Advanced training, certifications, and the chance to help select training topics are good ways to increase their skills and recognize their work.By Shannon SteinIf you need to expand...
- Technical articles 2000-08-24
- How to start an IT training newsletter
- If you need to get the word out about your training programs, consider a newsletter. IT trainer Shannon Stein explains how she developed her brand-new publication to increase class enrollment and spread the training word.By Shannon SteinI have seen the benefits of a monthly training publication firsthand as a member...
- Technical articles 2000-06-28
- Link training with R&D to create better solutions for customers
- With the high demand for IT training, training departments are in a position to move from a cost-centered to a revenue-generating role. To do this, managers need to revise their mission and their relationships with development and support teams.By Joakim CarlsonIt’s not easy managing a training program in a large...
- Technical articles 2000-07-19
- Poor employee performance: Is training the remedy?
- Training isn't always the answer to poor employee performance. But how do you determine when it can help? Susanne Krivanek shows you how to uncover the real performance issues and determine if training is the right answer by using a Performance Assessment Checklist.Companies often throw training at employee performance problems....
- Technical articles 1999-11-19
- End user training â€" Whose job is it?
- Dry-Erase vs. Permanent Ink on SMART Boardâ„¢ Interactive WhiteboardsReading through this blog posting, I wonder if the "smart" board in question is a genuine SMART Boardâ„¢ interactive whiteboard or one of our competitor's products, which are sometimes incorrectly referred to as "smart" boards. The surface of SMART Board interactive whiteboards...
- Discussion threads 2008-01-23
- IT training: The view from a manager's chair
- As a senior IT educator at Humana, Jerry Cappel has a wide range of responsibilities. In this interview with Bruce Maples, he discusses what he does every day as well as the chief obstacle he faces: changing the corporate attitude toward learning.Imagine yourself as a senior educator for one of...
- Technical articles 2000-06-19
- Role-playing can help support techs provide quality training
- Support techs are often called on to train novice end users. Read how this training technique can engage your users and help make learning difficult material easy and fun.In a past life, I was the help desk coordinator at a small college. While my department’s primary responsibility was IT support,...
- Technical articles 2000-09-12
- Spreadsheet training tips that will make you a star
- Trainers are always looking for innovative ways to teach applications to students. In this article, Schoun Regan shares some of his "greatest hits" for teaching spreadsheets. Try using these suggestions in your next spreadsheet training course and you might become your company training department's next star.Do you teach computer users...
- Technical articles 1999-11-08
- End-user training should be customized to fit the audience
- No one ever said training end users to use new software or follow a new security policy would be easy. But you can make training sessions more successful by following these simple techniques.If you are a manager in a small- to medium-size organization, the task of educating end users about...
- Technical articles 2002-07-12
- Training: IT or HR function?
- I was recently asked what the difference between the stack and sort functions on one of our copier/printers (I am 2nd and 3rd line support)I had no idea, I rarely use copiers and their repair is outsourced. I did research the answer and gave it to the person who asked....
- Discussion threads 2009-10-08
- Watch attendance rise with customized training courses
- Want to increase class attendance? Peter Nelson discusses the two best ways to design your curriculum so that your users will get where they need to be—in your class!You’ve got your marching orders for a new training initiative. You’ve met with your future students to find out what they know...
- Technical articles 1999-10-27
- Leveraging public dollars to enhance your training organization
- Does your company have a training budget that's so small you're embarrassed to talk about it? Here are some tips for finding funding yourself.I have worked as a trainer/training manager for several employers. My employers were as diverse as they come, ranging from not-for-profit organizations to one of the world’s...
- Technical articles 2000-02-22
- Combine options to develop the best training program
- In a perfect world, you can select one training method and find success. In the real world, the solution to your training needs will require creative thinking. Here's how one consultant combined training options to craft an effective program.Your company has decided to offer online training for its staff, and...
- Technical articles 2001-01-12
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