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- My future
- Hi All,I have passed out in 2004. Currently i am working as a Tech support analyst in one of a call centers in bangalore. Now, I want to move to Software Testing field. Can anyone give details about the training centers that give Job oriented Testing Course at Bangalore ?Also...
- Tags: Workforce management, Tools & Techniques, rpushparaja@..., Testing Course, training center
- Discussion threads 2007-10-09
- Good Training centers at bangalore needed for Testing Course
- Hi. My brother has done his BE ECE passed out in 2005. Currently he is working as a Tech support engineer in one of the call centers in bangalore. Now, I want him to move to Software Testing field. Can anyone give details about the training centers that give Job...
- Tags: surr_79@..., training
- Discussion threads 2007-03-16
- Unemployed and available for employment
- Hello,I am moving to Camden N.J.,from Puerto Rico,can anyone give me advise on getting a job in PC repair tech.?Also I am interested in finding a center where I can get training to take the A+ Exam.So I can get a job in New Jersey.Is E-Tek training center a recognized...
- Tags: job, donomar@..., training
- Q&A 2005-10-19
- A trainer's rant a la Dennis Miller
- Sometimes the little things get to be too much and a rant is the result. TechRepublic columnist Bruce Maples lets off some steam by pointing out the problems with training centers, managers, and salespeople.Ever since Dennis Miller made the Monday Night Football broadcast team, I’ve been thinking about rants. Just...
- Tags: Sales strategy, Workforce management, Groupware, Bruce Maples, training, training center, sales, rant, trainer
- Technical articles 2000-08-07
- Educators sound off on training satisfaction
- Recently, we published some tips on choosing the right training center and dealing with poor instruction. TechRepublic readers responded with advice of their own.In two recent Training Republic articles, “Choosing the right training center” and “When the training center doesn’t train,” we suggested some ways to ensure that you’ll be...
- Tags: Workforce management, Paul Baldwin, Kadi Morand, training, trainer, training center, Dave Flynn
- Technical articles 2000-02-16
- When the training center doesn't train
- You've taken steps to find the right training center. But what if you selected a dud? We'll show you what recourse you have.So, you took TechRepublic’s advice and did your homework when you chose a training center. But when your employees returned from a session on XML, their reports were...
- Tags: Workforce management, Paul Baldwin, training, Better Business Bureau, trainer, training center, Kevin Eikenberry
- Technical articles 2000-02-04
- Choosing the right training center
- What steps can you take to ensure that the training center you sign up with will benefit your employees? We talked to a spokesperson for the Better Business Bureau. Here's what she advised.Your IT department is a few weeks away from installing Windows 2000 on every PC in your company....
- Tags: Workforce management, Paul Baldwin, training, training center, Better Business Bureau
- Technical articles 2000-01-26
- You need a broker (and I don't mean stock broker), part 1
- Looking to become an independent trainer? You may want to consider using a trainer broker to get the assignments--and the money--rolling in.You’ve decided to do it. You’re going out on your own to break into the contract trainer market and start making all those big bucks you’ve been hearing about....
- Tags: Workforce management, Bruce Maples, stock, training, training center
- Technical articles 1999-05-12
- Training Center Performs Skills Assessment, Saves Healthcare Provider U.S.$75,000
- In preparation for a large-scale desktop migration to the Microsoft Windows XP Professional operating system, a large healthcare provider wanted to ensure that its help-desk personnel had the knowledge necessary to resolve potential user questions and provide superior support to its staff. Not sure where to start, it turned to...
- Tags: Health Care Company, Health Care, Training, Training Center, Help Desk, Call Centers, Vertical Industries, Benefits, Healthcare, It Operations, Enterprise Software, Software, Human Resources
- Case studies
Additional Resources
- Top Ten Errors Contact Center Trainers Make...And How to Avoid Them in Your Center
- Proper training is the key to call center agent success. Sending employees out onto the call floor without proper training is like having them learn to ride a bike by reading about it - it just doesn't work. And while call center trainers never intentionally provide sub-par training, there are...
- Tags: Mercom Systems Inc., Contact Center, Training, Workforce Management, Call Centers, Real Estate, Customer Relationship Management (CRM), Human Resources, It Operations, Business Operations, Enterprise Software, Software
- Webcasts
- BUCA, Inc. Uses WebEx Training Center to Dramatically Improve Information Delivery Processes and Standardize Quality of Service
- BUCA, Inc. is one of the premiere restaurant companies in the US. The company needed an effective training method to ensure its new programs and services would be rolled out quickly and accurately by staff in 104 restaurants located throughout the U.S. BUCA, Inc. deployed WebEx Training Center which accelerated...
- Tags: WebEx Communications Inc., QoS, Training, BUCA Inc., Workforce Management, Training And Certification, Human Resources
- Case studies 2006-03-01
- Fidelity's Training Department Saves $350,000 on One Program With WebEx Training Center
- Fidelity Information Services, a division of Fidelity National Financial, with clients in more than 50 countries and territories and over 4000 employees located around the globe. When the company reduced the employee training staff from 26 to just 5 trainers, implementing an online learning solution became a matter of survival....
- Tags: WebEx Communications Inc., Fidelity Investments, Training, Computer-Based Training (CBT), E-learning, Enterprise Software, Software
- Case studies
- Training Top Call Center Employees
- TechnoMerica, a nonprofit workforce development organization based in Houston, Texas, has a mission. Its charter is to close the information technology divide by delivering technology access, awareness and training to people in the disadvantaged communities it serves, providing them with economic empowerment through job and career preparation. Chief among the...
- Tags: Call-center, Training, Workforce, SkillCheck, Workforce Management, Call Centers, Professional Development, Sales Strategy, Human Resources, It Operations, Career, Sales
- Case studies
- Good SAP training center in Gurgaon, India
- Hi, I am Sudheer and looking for a Training center in Gurgaon for pursuing SAP FI/CO course. I have learnt that just pursuing course is not enough but should have a live implementation experience. Kindly advise a institute which can provide me training as well as a Live experience in...
- Tags: SAP AG, sudheer.yadavalli@..., training
- Discussion threads 2007-01-20
- SLATE Career Center Successes
- Barisua Ernest Ben Nwidag came to the SLATE Career Center looking for help getting his feet back on the ground after arriving in the United States from his native country of Nigeria just three weeks earlier. In Africa, Ben taught computer literacy to children, adults and to corporations. Here in...
- Tags: SLATE, Training, Workforce Management, Professional Development, Human Resources, Career
- Case studies
- How to upsell to your training customers
- Long-term, repeat customers aren't born—they're the result of a careful marketing plan. Here's the scoop.If you can sell one course to a customer for full price, you can probably sell a dozen courses at a discounted price. If you’re not already using this marketing technique, you may be missing out...
- Tags: Workforce management, Jeff Davis, training, voucher, training center representative
- Technical articles 2000-04-11
- End users' IT training comes from various sources
- Providing IT training to end users is an important task, no matter who takes responsibility. Check out our recent Polling Place Quick Poll to see who is and who isn't providing end-user IT training.
- Tags: Strategy, TechRepublic Staff, IT training, information technology, End Users
- Technical articles 2002-05-15
- Most prefer to use an in-house, hands-on training class
- When it comes to training new employees, there are several methods to choose from, such as web-based programs, hands-on classes, and outsourced training programs. In a recent Polling Place Quick Poll, members told us which method they prefer.
- Tags: Workforce management, TechRepublic Staff, training
- Technical articles 2002-07-12
- Training center for S/W testing
- I m B.Tech Electronics & want to make carrer in s/w testing. Can u pls help me out to good training institute for this in Delhi side region?wat about crestech,Sqtl?
- Tags: ashmeetamakkar@..., career, S/W TESTING, training
- Q&A 2006-09-20
- Poll results: Funds limited for IT training and certification
- While about 35 percent of our poll respondents said they are limited to less than $1,500 for training and certification costs, they may be the lucky group. About the same number of respondents said they don't receive any training funds.
- Tags: Workforce management, TechRepublic Staff, information technology
- Technical articles 2002-12-19
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