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- Top Ten Errors Contact Center Trainers Make...And How to Avoid Them in Your Center
- Proper training is the key to call center agent success. Sending employees out onto the call floor without proper training is like having them learn to ride a bike by reading about it - it just doesn't work. And while call center trainers never intentionally provide sub-par training, there are...
- Tags: Mercom Systems Inc., Contact Center, Training, Workforce Management, Call Centers, Real Estate, Customer Relationship Management (CRM), Human Resources, It Operations, Business Operations, Enterprise Software, Software
- Webcasts
- Unemployed and available for employment
- Hello,I am moving to Camden N.J.,from Puerto Rico,can anyone give me advise on getting a job in PC repair tech.?Also I am interested in finding a center where I can get training to take the A+ Exam.So I can get a job in New Jersey.Is E-Tek training center a recognized...
- Tags: job, donomar@..., training
- Q&A 2005-10-19
- BUCA, Inc. Uses WebEx Training Center to Dramatically Improve Information Delivery Processes and Standardize Quality of Service
- BUCA, Inc. is one of the premiere restaurant companies in the US. The company needed an effective training method to ensure its new programs and services would be rolled out quickly and accurately by staff in 104 restaurants located throughout the U.S. BUCA, Inc. deployed WebEx Training Center which accelerated...
- Tags: WebEx Communications Inc., QoS, Training, BUCA Inc., Workforce Management, Training And Certification, Human Resources
- Case studies 2006-03-01
- Fidelity's Training Department Saves $350,000 on One Program With WebEx Training Center
- Fidelity Information Services, a division of Fidelity National Financial, with clients in more than 50 countries and territories and over 4000 employees located around the globe. When the company reduced the employee training staff from 26 to just 5 trainers, implementing an online learning solution became a matter of survival....
- Tags: WebEx Communications Inc., Fidelity Investments, Training, Computer-Based Training (CBT), E-learning, Enterprise Software, Software
- Case studies
- Training Reimbursement Policy
- When the organization does not have the resources to provide the training internally, IS or IT workers may have the option of pursuing training provided by an outside source (e.g., a training center, college or university, or an online curriculum) at the company's expense. To ensure that both the...
- Tags: Training, Workforce Management, Training And Certification, Human Resources
- Download resources 2008-09-30
- Training Top Call Center Employees
- TechnoMerica, a nonprofit workforce development organization based in Houston, Texas, has a mission. Its charter is to close the information technology divide by delivering technology access, awareness and training to people in the disadvantaged communities it serves, providing them with economic empowerment through job and career preparation. Chief among the...
- Tags: Call-center, Training, Workforce, SkillCheck, Workforce Management, Call Centers, Professional Development, Sales Strategy, Human Resources, It Operations, Career, Sales
- Case studies
- Good SAP training center in Gurgaon, India
- Hi, I am Sudheer and looking for a Training center in Gurgaon for pursuing SAP FI/CO course. I have learnt that just pursuing course is not enough but should have a live implementation experience. Kindly advise a institute which can provide me training as well as a Live experience in...
- Tags: SAP AG, sudheer.yadavalli@..., training
- Discussion threads 2007-01-20
- SLATE Career Center Successes
- Barisua Ernest Ben Nwidag came to the SLATE Career Center looking for help getting his feet back on the ground after arriving in the United States from his native country of Nigeria just three weeks earlier. In Africa, Ben taught computer literacy to children, adults and to corporations. Here in...
- Tags: SLATE, Training, Workforce Management, Professional Development, Human Resources, Career
- Case studies
- End users' IT training comes from various sources
- Providing IT training to end users is an important task, no matter who takes responsibility. Check out our recent Polling Place Quick Poll to see who is and who isn't providing end-user IT training.
- Tags: Strategy, TechRepublic Staff, IT training, information technology, End Users
- Technical articles 2002-05-15
- Most prefer to use an in-house, hands-on training class
- When it comes to training new employees, there are several methods to choose from, such as web-based programs, hands-on classes, and outsourced training programs. In a recent Polling Place Quick Poll, members told us which method they prefer.
- Tags: Workforce management, TechRepublic Staff, training
- Technical articles 2002-07-12
- Training center for S/W testing
- I m B.Tech Electronics & want to make carrer in s/w testing. Can u pls help me out to good training institute for this in Delhi side region?wat about crestech,Sqtl?
- Tags: ashmeetamakkar@..., career, S/W TESTING, training
- Q&A 2006-09-20
- Poll results: Funds limited for IT training and certification
- While about 35 percent of our poll respondents said they are limited to less than $1,500 for training and certification costs, they may be the lucky group. About the same number of respondents said they don't receive any training funds.
- Tags: Workforce management, TechRepublic Staff, information technology
- Technical articles 2002-12-19
- Real Results: The True Opportunity of Online Learning
- With the advent of online training in the late 1990s, many companies viewed the opportunity to incorporate e-learning into their training mix as simply leveraging technology to reduce costs. However, the true opportunity of online training lies in what happens after it is adopted into an enterprise. ...
- Tags: WebEx Communications Inc., Online Learning, Online Training, Computer-Based Training (CBT)
- Case studies 2007-11-01
- Life in the training broker biz
- Bruce Maples talks to the people who run The Training Associates, a brokerage firm that matches trainers with training centers or other companies who need instructors. It's the type of company that could make your training career a lot simpler.If you’re an independent trainer, you know that there’s more to...
- Tags: Workforce management, Bruce Maples, training, Nate Fischer, trainer
- Technical articles 2000-05-30
- Training/tuition reimbursement kit
- This kit can serve as a framework to define and formalize your organization's approach to employee training. Training for all employees is advantageous, but it's crucial for IT workers. A significant portion of an IT worker's skills must be updated and expanded regularly to ensure that those...
- Tags: Training, Information Technology Worker, Workforce Management, Human Resources
- Download resources 2005-07-11
- Download our Training Needs Analysis Survey to determine your organization's training needs
- The Training Needs Analysis Survey download is no longer available. We apologize for the inconvenience. Check out our available resources about training, which include the following: Global Knowledge training courses Training/tuition reimbursement kit 10+ ways to train your users on Office...
- Tags: IT training
- Technical articles 2000-01-13
- Many employers provide little or no training assistance
- The majority of respondents to this Polling Place Quick Poll indicated that they get less than one thousand dollars for training each year. Take a look at the numbers and then tell us how you pay for the training you need if your company won't help.
- Tags: Workforce management, Elisabeth Nelson, training
- Technical articles 2002-01-08
- Polling Place: The importance of IT training
- Our Quick Poll questioned the importance of formal IT training. Here are the results.
- Tags: Strategy, TechRepublic Staff, IT training, information technology
- Technical articles 2000-07-28
- StarCite Speeds the Sales Cycle and Saves a Half a Million Dollars With WebEx Web Meeting Applications
- StarCite, Inc. offers a comprehensive suite of e-Products and services to the meeting and events industry. StarCite needed a web meeting solution that supported the large amount of communications they engaged in, decreased travel costs, and kept sales and training staff in the office where they could be more productive....
- Tags: Web, WebEx Communications Inc., Sales Cycle, Training, StarCite Inc., Sales Strategy, Sales
- Case studies
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