6 Resources for

trackit

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ITIL Compliant helpdesk software - what do you use?: Hi All,We are looking to replace our current helpdesk solution called Kayako with an ITIL compliant helpdesk solution that has the following requirements:Web basedEasy for end users and technicians to useFully configurable fields so the end user is not confusedSolid reporting engine for SLAs met, breached, individuals performance, MTTR etc...; Tags: Remedy Corp., help desk, ITIL, helpdesk, desktop support, network management, desktop management, TrackIT, simon@..., it management, software; Discussion threads 2006-08-25
Error opening TrackIT database: Server - Wink2server.Application - TrackIT.Error message:---------TrackIT Issue - Failed to open connection. Unable to open recordset Records cannot be read; no read permission on 'staf')---------The system was running slowly, so the paid support had my co-worker open the database in MS Access and compress the database. It has...; Tags: database, TrackIT, jdclyde, windows, jd-quick (formerly clyde); Q&A 2006-08-04
New Helpdesk: We're looking to implement a new helpdesk...I've had a look at stuff like Liberium and Ilient...Is there anything else, that's cheap but does a good job?TrackITHiya,TrackIT is fairly cheap and works well, particully if you want a quick implementation.HTH,VawnsI like HelpstarI like a little program called Helpstar www.Helpstar.com you can...; Tags: TrackIT, help, free, helpdesk, cheap, desk, cgreeff@..., it management, help desk, Helpdesk Software; Discussion threads 2006-06-27
Help Desk Software: I am looking for options on a good help desk support logging system. I would really like it to be web enabled too. What can you kind folks suggest?ThanksTrackitWe use Trackit made by Intuit software. Works great for tracking help desk calls, inventory, insurance. Prints out easy to...; Tags: Call centers, TrackIT, help desk; Discussion threads 2005-06-21
TrackIt Bug with Office 2003: Company previously installed Office XP and did an audit. When upgraded to Office 2003, audit still pop up Office XP together with 2003. Any idea if this is a bug? ThanksPotential BugSounds like the Office 2003 upgrade didn't remove all of the Office XP registry entries and...; Tags: forest.henry@..., it management, Microsoft Office, Microsoft Office 2003, Microsoft Office XP, Track-It 6.0, Trackit, TrackIt Bug; Discussion threads 2005-01-25

Help Desk: One of my customers currently has a home grown Help Desk program. We need a better system and hopefully a Web based system to enable some of our users to see the status of their requests. We are looking for software and any other ideas to improve our...; Tags: brad_mankoff@..., help desk, off-topic, software, Trackit; Discussion threads 2004-12-06

Additional Resources

TrackIT (exe): Track changes and defects in software, hardware or documentation with TrackIT and any database. See in change history who, when implemented/tested/deployed the change and what was changed. Import/Export data as delimited text or XML. Version 1.8 may include unspecified updates, enhancements, or bug fixes.; Tags: XML, Storage, Databases, Software/Web Development, Web Development, Hardware, Enterprise Software, Software, Data Management; Software downloads 2006-01-05
Help Desk Software: I'm looking for HelpDesk Software for my company. We never have HelpDesk Software before.We have currently 100 employees. We are running around 10 Windows 2003 server, We have ERP application, We have Lotus Dominos Notes Server, We are HP SHOP, We have Microsfot Office Application, Windows XP, Vista, We have...; Tags: Call centers, sharifk@..., help desk, Remedy Corp.; Discussion threads 2007-05-11
TrackIt Now! (zip): This is a very simple personal video monitoring system. If you have a WEB camera or another video capturing device a video card with video input functionality plus an analog video camera or a digital video camera you can record everything what happens in your room when you are away....; Tags: Video Capture, Video, Camera, Corporate Communications, Marketing; Software downloads 2006-09-06
Help Desk Package: Hi,I am looking for the best Help Desk software package out there would take care of not only my help desk need but also my IT Inventory. I would like to have something better than TrackIT.Thanks!RE: Help Desk PackageWe are implementing a package called Connectwise (www.connectwise.com). It looks...; Tags: melomane, help desk, Help Desk Package; Discussion threads 2007-01-26
project management/workorder tracking system: anyone know of a good issue tracking app thats open source? we currently use trackIT to keep up with work orders, but have been unhappy with how slow it is at times and the fact it is only good for windows and IE.we need something flexible, open platform (for mac...; Tags: Linux, Operating systems, UNIX, open source, Request Tracker, Bugzilla; Discussion threads 2005-09-20
MS CRM vs. real Helpdesk System: Hello, I am preparing to defend my views on not wanting to use MS CRM software as a helpdesk system for my IT dept. I am looking at something more along the lines of Trackit, or something where I can use their tied in software to combine my helpdesk...; Tags: Call centers, endwarde@..., help desk; Discussion threads 2007-04-18
Hardware auditing software - any ideas ?: Hi All,Have been looking for a software package that could do the following:-1.scan and audit server/Pc hardware across Lan/Wan with no install/footprint on PC/Server.2.Give detailed results ie network card name and results.3.Retrieve hardware serial numbers (is this possible ? )if so it may need to target registry entries.and cost needs...; Tags: auditing, Business Software Alliance, edalgleish@..., hardware, networking, software; Discussion threads 2005-01-12
How to manage call logging: I am struggling with how to manage support call logging in a small support staff of two, plus myself. We get calls from one of our 60 remote offices (each office has from 2-12 employees), and we support about 60 users here at corporate. We use Track-It, which...; Tags: Track-It; Discussion threads 2006-09-08
How do I take It inventory from my desk: I recently joined a bank and was posted to a branch with just over 30 computers. Three months down the road, we are going to be renewing the computers at the branch and that means renaming them (bank policy doesn’t use DHCP), setting IP addresses, etc...I have heard that there...; Tags: audit, Bob.Roy, networking, PC, software, tool; Discussion threads 2004-10-29
IT Helpdesk Ticket System: Im after some advice on Helpdesk Software. Do you have any suggestions on good software you use. It would be great if its either free or fairly cheap as we have a very tight budget. Also if it intergrates with outlook in some way that would also be great.I want...; Tags: help desk, helpdesk, Helpdesk Software, IM, information technology, kayako, networking, OwenB, support staff, ticket, ticket system; Discussion threads 2006-03-21
Build Your Skills: Track support calls and IT equipment with Intuit's Track-It!: When evaluating help desk call-tracking software, you should always consider your organization's current practices and procedures, how your agents would use such a system, call queuing, routing and escalation, system integration points, and the program's reporting and adaptability. With these criteria in mind, let's look at Track-It! from Intuit, Inc.Track-It!...; Tags: agent, help desk, Intuit Inc., Janice Ward, software, software evaluation, Track-It, Track-It!; Technical articles 2003-05-01
The New & Highly Expected IT Person: The New & Highly Expected IT PersonTo any/all IT folk out there, I need help. I was hired 3 weeks ago as the IT specialist for a company in Illinois, not realizing that there hadn't been an on-staff IT person in over a year, maybe two.My problem is the...; Tags: NETWORKING, information technology, IT Person; Discussion threads 2006-06-28
What is the best (and cheapest) Help Desk software?: What is the best and cheapest Help Desk software?We are exploring options on either updating our current version of Track It or purchasing a new software. I was wondering what everyone thought of the available products. So far it appears that Track It has the most features, but...; Tags: help desk, it management, Liberum, management, ohiois, software, SourceForge, support; Discussion threads 2005-04-14
Top 5 or 10 Desktop Management Tools!: Top 5 or 10 Desktop Management Tools!What do y'all use, how much does it cost and does it really work? What do you use for tracking Help Desk requests on a budget -- and we're not talking Heat or Remedy being in the budget!? Is there a better product...; Tags: administration, desktop, desktop management, ghost, imaging, it management, jsamuelson@..., management, server, software, T-1, tools; Discussion threads 2006-01-12

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