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- Banking on Six Sigma to Improve Service Quality
- Improving the quality of IT services continues to be on the agenda for IT managers and practitioners in the banking and finance industry. To help address this, organisations have turned to practices and quality methods that include IT Infrastructure Library ITIL, and Six Sigma - combining them to measure the...
- Tags: Payment, Information Technology, Service Quality, ITIL, Six Sigma, Process Improvement, Banking, Tqm/Six Sigma/ISO 9000, It Services, Strategy, Quality, Business Operations, Financial Services, It Operations, Management
- Case studies
- Automotive Parts Supplier Gears for Growth With Lean Manufacturing
- Haldex develops and manufactures specialized automotive parts for commercial and consumer vehicles. As the effects of globalization intensified in the late 1990s, Haldex needed to cut costs to compete with companies abroad and to improve responsiveness to match domestic competitors. To meet these challenges and to keep up with rapidly...
- Tags: Lean Manufacturing, Supplier, Microsoft Corp., Haldex, Tqm/Six Sigma/ISO 9000, It Operations
- Case studies
- Cefla Group Accelerates Business Processes by Up to 87% With Integrated Enterprise Resource Planning
- Cefla Group, a leading Italian manufacturing group, specializes in four sectors: store fittings and fixtures; finishing systems for wood-based, plastic, and non-ferrous materials; dental equipment; and manufacturing facility engineering and interior design. The company wanted to implement lean thinking principles and information systems that enhance decision making across corporate functions,...
- Tags: Business Process, Oracle Corp., Lean Manufacturing, Decision-making, ERP, Tools & Techniques, Tqm/Six Sigma/ISO 9000, Manufacturing, Management, It Operations
- Case studies
- Microsoft Executive Circle Webcast: Pcubed's Six Sigma Solution
- Six Sigma projects promise exceptional improvements to your business operations. These improvements can only be realized if these projects are managed effectively with a minimum of overhead. Using the Microsoft Office Enterprise Project Management EPM solution for Six Sigma applications your organization can realize the maximum benefits from your Six...
- Tags: Webcast, Microsoft Corp., Six Sigma, Tqm/Six Sigma/ISO 9000, Process Improvement, Quality, Business Operations, It Operations
- Webcasts
- Microsoft Office System Webcast: Six Sigma Project Management in Retail and Hospitality - Level 100
- The Microsoft Office Enterprise Project Management EPM solution for Six Sigma applications integrates Six Sigma methodology and process requirements with Microsoft technology. This combination enables effective management of a complete enterprise portfolio of projects and the dependencies between them. It also allows managers to track projects in real time, understand...
- Tags: Webcast, Microsoft Office, Microsoft Corp., Six Sigma, Tqm/Six Sigma/ISO 9000, Process Improvement, Quality, Business Operations, It Operations
- Webcasts
- MSC Software Becomes a Certified Success With CA Clarity
- As an enterprise software provider to some of the world's most successful product companies, MSC Software relies on delivering high-quality software to its clients. Based on the company's success implementing ISO 9000 with one product, MSC Software planned to replicate this success with other products. But it had learned through...
- Tags: Software, Computer Associates International Inc., Product Development, Product Marketing, Strategy, Iso standards, Tqm/Six Sigma/ISO 9000, Research & Development, Business Operations, Marketing, Management, Quality, It Operations
- Case studies
- ADP Securities Industry Software Chooses BMC to Deliver the Infrastructure Availability and Reliability Needed to Attain ISO 9001 Certification
- ADP Securities Industry Software (ADP/SIS) provides IT services to regional securities brokerage firms located across the United States. Speed, accuracy, and reliability are essential in the financial services industry, where a delay of even a few seconds in completing a transaction could cost hundreds of thousands of dollars. ADP/SIS is...
- Tags: Software, BMC Software Inc., Certification, ISO 9001, Automatic Data Processing Inc., SiS, ADP Securities Industry Software, It Management, Tqm/Six Sigma/ISO 9000, Iso standards, It service Management, It Operations, Quality, Business Operations
- Case studies
- ADP Securities Industry Software Leverages Remedy for CMM and ISO 9001
- ADP Securities Industry Software (ADP/SIS) provides information technology IT services to regional securities brokerage firms located across the United States. ADP/SIS is proving its level of commitment to continuous improvement and quality by implementing the IT Service Capability Maturity Model IT Service CMM and achieving ISO 9001 certification. To facilitate...
- Tags: Software, Information Technology, Capability Maturity Model, Remedy Corp., ISO 9001, Automatic Data Processing Inc., SiS, Capability Maturity Model (CMM), Iso standards, Tqm/Six Sigma/ISO 9000, Process Improvement, Strategy, Software Development, Software/Web Development, Quality, Business Operations, It Operations, Management
- Case studies
- Raytheon Six Sigma: Building a Corporate Culture
- After Raytheon Co. completed a series of mergers, they had to quickly implement a new corporate culture and eliminate duplicate processes while maintaining a focus on the customer. Raytheon produced a customized solution, Raytheon Six Sigma, which integrated knowledge management, cultural development, and successfully included customers and suppliers. Raytheon Six...
- Tags: Raytheon Co., Corporate Culture, Six Sigma, Tqm/Six Sigma/ISO 9000, Process Improvement, Knowledge Management, Quality, Business Operations, It Operations, Enterprise Software, Software
- White papers
- This Fortune 500 defense contractor uses Mindjet® MindManager to facilitate week-long events that bring together up to ten people from across many functional areas involved in a business process.
- Fortune 500 Defense Technology Company uses Mindjet® MindManager to facilitate week-long events that bring together up to ten people from across many functional areas involved in a business process. Results include a more efficient way to improve the mission-critical business processes behind the company's products. "Lean...
- Tags: Business Process, Fortune 500, Mindjet, Six Sigma, Operational Planning, Tqm/Six Sigma/ISO 9000, Process Improvement, Team Management, Quality, Business Operations, It Operations, Management
- Case studies
- Using BS7799 Certification to Provide Demonstrable Assurance of Information Security Best Practice to Customers
- Privatised from HMSO in 1996, TSO The Stationery Office has a successful heritage in official publishing stretching back over 200 years. Many of TSO's customers were looking for demonstrable assurance of the security procedures and that was one of the primary reasons that TSO chose to adopt BS7799. Although they...
- Tags: Information Security, Certification, Siemens AG, TSO, Tqm/Six Sigma/ISO 9000, Iso standards, Process Improvement, Tools & Techniques, Security, It Operations, Quality, Business Operations, Management
- Case studies
- Pcubed's Six Sigma Solution
- Six Sigma projects promise exceptional improvements to your business operations. These improvements can only be realized if these projects are managed effectively with a minimum of overhead. Using the Microsoft Office Enterprise Project Management EPM solution for Six Sigma applications your organization can realize the maximum benefits from your Six...
- Tags: Microsoft Corp., Pcubed, Six Sigma, Tqm/Six Sigma/ISO 9000, Process Improvement, Quality, Business Operations, It Operations
- Webcasts
- Charleston Area Medical Center Relies on eProject to Ensure Best Care, Best Practices
- Charleston Area Medical Center CAMC is West Virginia's premiere medical teaching facility, a non-profit, 919-bed, regional referral center with more than 4,000 employees across three main campuses. The hospital staff was seeking a solution that was flexible enough to work within the detail-driven Six Sigma methodology, and was easy to...
- Tags: eProject Inc., Best Practice, Charleston Area Medical Center, Microsoft Project, Six Sigma, Tqm/Six Sigma/ISO 9000, Process Improvement, Microsoft Office, Office Suites, Software, Quality, Business Operations, It Operations
- Case studies
- Empire Blue Cross Blue Shield Cuts Printing and Mailing Costs, Consolidates Print Centers, Reduces Costs and Realizes an 11-Month ROI With Xerox
- New York-based Empire Blue Cross Blue Shield, like many insurance providers, spends a significant amount of money every year on printing, mailing, faxing, check-writing, and associated costs. Empire wanted to improve its efficiency and cut costs in those areas and provide better service to its members. Empire turned to Xerox...
- Tags: Xerox Corp., Blue Cross Blue Shield, Printing, Document Management, Six Sigma, Insurance, Tqm/Six Sigma/ISO 9000, Enterprise Software, Software, Finance, Managerial Accounting, Quality, Business Operations, Corporate Insurance, It Operations
- Case studies 2007-08-03
- TrackPro Calibration and Maintenance (exe)
- TrackPro Calibration Management software allows you to track the status of recurrent items such as calibrations, maintenance, validations, and reminders. Keeping these items under control will assist you in meeting the requirements of ISO 9000, QSR, GMP, or QS 9000. TrackPro is free for startup companies and small shops that...
- Tags: Calibration, Item, TrackPro, TrackPro Calibration Management Software, Tqm/Six Sigma/ISO 9000, Iso standards, Process Improvement, It Operations, Quality, Business Operations
- Software downloads 2008-04-16
- WS Packaging Group Selects and Implements Radius Solutions' PECAS Vision ERP/MIS
- WS Packaging Group is an industry leader with more than forty years of experience in printing and flexible packaging for retail, commercial and industrial markets. There was a need to move to a single integrated business platform so the company could standardize business operations across facilities, embrace lean manufacturing practices,...
- Tags: Lean Manufacturing, MIS, RADIUS, ERP, WS Packaging Group, Tqm/Six Sigma/ISO 9000, Network Security, It Operations, Networking
- Case studies 2008-03-13
- ERP & Lean
- The printing and packaging industry is facing a number of challenges which threaten the very existence of many well-established companies. Historically, the industry has been extremely cost conscious, priced its products based on a cost-plus philosophy, and has been slow to adopt new concepts and technologies, such as Lean Manufacturing...
- Tags: Industry, Challenge, ERP, Enterprise Resource Planning (ERP), Roi/Tco, Tqm/Six Sigma/ISO 9000, Enterprise Software, Software, Finance, Managerial Accounting, It Operations
- White papers 2008-02-01
- Wartungsplaner (exe)
- Preventive servicing and maintenance is the basis for undisturbed and perfect working of your machinery. Wartungsplaner helps you coordinate all maintenance, no matter if there are exact intervals or after certain hours of operation. To get the certification after ISO 9001 you need a documentation of your machinery which you...
- Tags: Maintenance, Wartungsplaner, Tqm/Six Sigma/ISO 9000, Iso standards, Process Improvement, Internet, Quality, E-mail, It Operations, Business Operations, Online Communications
- Software downloads 2008-01-03
- SBS Quality Database (zip)
- The Quality Database is a simple, inexpensive ISO 9000 compliant program that allows small businesses to efficiency manage the Quality System. The database tracks corrective and preventive actions, internal audit tracking, safety improvement, supplier corrective actions, continual improvement projects. Compile and analyze Customer Survey results. Document QMS review meetings and...
- Tags: Microsoft Windows Small Business Server, Database, Audit, Small Business, Quality Database, Tqm/Six Sigma/ISO 9000, Iso standards, Process Improvement, Financial Accounting, It Operations, Quality, Business Operations, Finance
- Software downloads 2007-12-04
- SBS Asset Tracking (zip)
- Asset Tracking is an ISO 9001 2000 compliant program to track and control calibration and preventive maintenance schedules and cost. It also tracks unscheduled maintenance providing a 'fix-it-ticket' to clearly label equipment in need of repair. Reports show when calibration or maintenance is due or near due. Calibration certificates may...
- Tags: Asset, Calibration, Maintenance, Microsoft Windows Small Business Server, Asset Tracking, Asset Management, Tqm/Six Sigma/ISO 9000, Iso standards, Process Improvement, Operational Planning, Business Operations, It Operations, Quality
- Software downloads 2007-11-15
