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- Leicestershire Health Informatics Service - All the right connections
- SupportWorld magazine has kindly given permission to Touchpaper to reproduce a three-page article focusing on NHS Connecting for Health and featuring Touchpaper customer Leicestershire Health Informatics Service LHIS. Touchpaper's IT Business Management ITBM solution was selected by...
- Tags: Health Care, Touchpaper Software, SupportWorld Magazine, E-health, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources
- White papers 2007-07-01
- Touchpaper Launches IT Business Management
- Nowadays it is becoming realised that to be effective and efficient, IT must be run as a business. In common with other vendors in the management space, Touchpaper has announced a new product portfolio to underline its new IT Business Management ITBM strategy. The company has expanded from its help...
- Tags: Information Technology, Touchpaper Software, Help Desk, Call Centers, Service Level Management, Strategy, It Services, It Operations, It service Management, Management
- White papers 2006-01-10
- Touchpaper Helps Staffordshire County Council Realise New Vision for IT
- Staffordshire County Council serves a local population of 800,000 people, employing more than 30,000 staff. The council's overall aim is to make Staffordshire an even better place to live, work, visit and invest and is responsible for all the major public services within the county. The goal of Staffordshire County...
- Tags: Service Desk, Information Technology, Council, Vision, Touchpaper Software, Staffordshire County Council, It Services, Strategy, Management
- Case studies
Additional Resources
- Touchpaper Leverages Verizon Net Conferencing Powered by Microsoft Office Live Meeting to Keep Global Communication Loud and Clear
- Touchpaper is one of the most established and respected international providers of IT Business Management ITBM solutions. Internally, Touchpaper needed a tool that would allow them to educate and train its globally dispersed sales and reseller staff on the latest software updates and service offerings and the ability to hold...
- Tags: Verizon Communications Inc., Microsoft Office Live, Microsoft Corp., Clear, Microsoft Office Live Meeting, Touchpaper, Microsoft Office, Office Suites, Software
- Case studies
- Touchpaper Case Study: Staffordshire County Council - Education Joint IT Unit (EJITU)
- The Education Joint IT Unit EJITU is one of 5 IT support units within Staffordshire County Council, all of whom use the Touchpaper HelpDesk system. The EJITU help desk and support teams very much see themselves as service providers. The team took an active role in the development of the...
- Tags: Education, Team, Information Technology, Query Tool, Help Desk, Call Centers, Team Management, It Operations, Management
- Case studies
- Touchpaper and Mid-Market SLM
- In early 2006, Touchpaper announced its new IT Business Management ITBM suite - bringing ITIL-oriented IT service management and Service Level Management SLM to the mid-market. Touchpaper addresses the important Service Support aspects of service management, such as an integral Configuration Management Database CMDB with connection to Incident, Problem, Change,...
- Tags: Enterprise Management Associates Inc., CMDB, Touchpaper, Service Level Management, Service Management, ITIL, It Operations, It service Management, It Services
- White papers 2006-03-01
- Technology Audit: Touchpaper Software Plc - IT Business Management Suite
- Touchpaper IT Business Management ITBM is a comprehensive suite of Infrastructure management modules that can be deployed in a standalone manner or as a fully integrated system. ITBM enables measurement of the IT function against the enterprise's strategic and operational goals, represented by Key Performance Indicators KPIs. The company has...
- Tags: Audit, Suite, Information Technology, ITBM, Help Desk, Strategy, It Operations, Management
- White papers 2006-03-01
- Waitrose Manages Its Expanding IT Infrastructure With Touchpaper
- The first Waitrose supermarket was opened in 1955 and today there are 174 branches with a further 5 branches opening in May and June, 2006, dedicated to offering quality, value and customer service. As Wallace recalls, the original system for handling requests for IT support was far from perfect. Based...
- Tags: IT Infrastructure, Information Technology, Branch, Waitrose, Strategy, Management
- Case studies
- Pilkington Drives Global IT Service Improvements and Multi-Million Pound Cost Reductions With Touchpaper Solutions
- Pilkington is a leading global glass manufacturer with 2004 sales of £2.7 billion and around 24,000 employees. Productivity improvements, cost reduction and quality and technological advances are the key to remaining competitive in glass manufacturing. Touchpaper solutions have played a part in assisting Pilkington to reduce its IS services costs,...
- Tags: Information Technology, Cost Reduction, Pilkington
- Case studies
- Nominet - Creating a Single View of the Customer
- Nominet, the registry for .uk internet names, manages between 100,000 and 120,000 domain registrations per month, from a total of over 3 million customers. The registry has now migrated the 250,000 external and internal support calls it receives every year onto a new Touchpaper system. The switch was mandated by...
- Tags: Registry, Internet
- Case studies
- Delivering Greater IT Business Value Through Innovative Support Tools
- The role of IT is changing rapidly as organisations become more complex. IT teams are no longer seen as suppliers of infrastructure, but rather as people who actively support an organisation's overall business objectives. This makes the quality of IT services - and the synchronisation of these services with an...
- Tags: Information Technology, Tool, Help Desk, Service Level Management, Strategy, It Operations, It service Management, Management
- Case studies
- Helpdesk solutions
- There comes a time within a growing company where the ITsupport operation goes from a few 'Tech' guys keeping users happy, to areasonably sized department having ever more demanding requests piled on byusers. Efficiency can be increased by having certain support staff cover keyareas of the companies needs (Network/Server...
- Tags: Touchpaper, help desk
- Blog posts 2005-12-05
- Which Help Desk Software
- Our current help desk software, DK is no longer being supported. I need to recommend ten Help Desk software to my director. Our budget is about $300k. Any info of top 10 helpdesk links or recommendation would be very helpful.Thank you.Service Request/Ticketing software?If you are looking for service request and/or...
- Tags: jett69@..., help desk, Help Desk Software
- Discussion threads 2007-02-06
- Combine Inventory Management With Fast and Efficient Fixes
- The Cheshire Building Society Cheshire Building Society is one of the UK's top regional building societies with assets in excess of £3.6 bn. In order to help to ensure the Society was compliant with regard to it's Software Licensing, the Cheshire wanted to improve upon the existing paper based licence...
- Tags: Asset, Software, Inventory Management, Cheshire Building Society Cheshire Building Society, Asset Management, Tools & Techniques, Operational Planning, Business Operations, Management
- Case studies
- Commitment to IT Best Practice
- London Business School is one of the world's top-ranked management education establishments, rated by The Financial Times as fifth in the world and first outside the USA. The existing application did not echo the ITIL processes and, with no ability to hand off support cases between specialist analysts, did not...
- Tags: Software, Information Technology, London Business School, ITIL, Tools & Techniques, It Services, Management
- Case studies
- Smart Post-Sales Support Pays Off for Retail Logic
- The Retail Logic team has been providing payment processing software for more than 15 years. With their help desk performing a vital customer facing role, their help desk solution not only needed to be robust and reliable but capable of supporting the complex processes and touch points defined by the...
- Tags: Retail Logic Team, Help Desk, Call Centers, It Operations
- Case studies
- The Role of Key Performance Indicators in Managing the Contribution of IT to Business Success
- IT plays such a central role in supporting today's businesses that it would seem almost essential to develop goals and processes to evaluate how it is contributing to business success. Yet a recent survey of 100 IT directors by IT Business Management ITBM software leader, Touchpaper, reveals that many organisations...
- Tags: Information Technology, KPI, Strategy, Management
- White papers 2006-08-01
- Harvey Nichols - Commitment to Customer Satisfaction
- One of the UK's best known premium retail brands, Harvey Nichols has a varied and growing IT infrastructure, with an IT department supporting 2,000 users generating over 1,000 support calls per month. The use of the Touchpaper solution has helped Harvey Nichols to streamline its support function and improve response...
- Tags: Information Technology, Customer Satisfaction, Strategy, Product Marketing, Management, Marketing
- Case studies
- UHI Millennium Institute - Reaching Out to the Highlands and Islands
- UHI Millennium Institute UHI is a higher education institution providing university-level courses and research opportunities throughout the Highlands and Islands of Scotland and beyond. The decision was made to use Touchpaper's suite of IT service management products to support the move to a centralised help desk facility. The installation went...
- Tags: Help Desk, Call Centers, It Operations
- Case studies
- Enabling Efficient IT Support Systems to Dutch Local and Regional Government Organisations, Engineering Corporations and 'Rijkswaterstaat'
- NedGraphics CAD/GIS is the market leader in supplying systems for Computer Aided Design CAD and Geographical Information Systems GIS, for the Dutch government market, which includes the provincial,regional and local governments. NedGraphics CAD/GIS has a large number of software applications to support on behalf of its 300 customers who operate...
- Tags: Information Technology, CAD, Government, Software
- Case studies
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