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- TOTAL UK Implements ITIL-Based Help Desk Using Remedy
- TOTAL UK is an affiliate of the Paris-based international TOTAL Group, the largest oil and gas company in Europe and fourth largest worldwide, operating in more than 120 countries. For TOTAL UK Limited, improving efficiency and productivity, while minimising costs, has always been a key objective. Such considerations were a...
- Tags: BMC Software Inc., Remedy Corp., TOTAL UK, ITIL, Help Desk, Call Centers, Process Improvement, It Services, It Operations, Quality, Business Operations
- Case studies
Additional Resources
- TOTAL UK Implements ITIL-Based Help Desk Using BMC Remedy Service Desk
- As the fastest-growing fuel brand in the United Kingdom, oil and gas multinational TOTAL UK has a powerful presence. For TOTAL UK Limited, improving efficiency and productivity, while minimizing costs, have always been key objectives. Such considerations were a major factor behind the strategy to integrate its disparate help desk...
- Tags: Service Desk, BMC Software Inc., ITIL, Remedy Corp., Help Desk, Call Centers, It Management, It Operations, It service Management
- Case studies
- Oil Giant Finds Remedy for Helpdesk Problems
- Oil firm Total has introduced new helpdesk software to allow its UK operations to deal more efficiently with customer complaints and iron out logistics problems. Total UK introduced a national helpdesk system from Remedy that centralised the management of calls received throughout its organisations. For the first time this allowed...
- Tags: Remedy Corp., Help Desk, Call Centers, Supply Chain, It Operations, Business Operations
- Case studies
- The UK Tax Calculator 2006-2007 (zip)
- Relevant to the UK only - The UK Tax Calculator 2006-2007 automatically estimates and compares your tax through trading as a company or through an unincorporated business. Compare the estimated total tax bill if you operate through an unincorporated business or through a limited company. Estimate the best method of...
- Tags: Taxes, Free Trade, Financial Planning, Finance
- Software downloads 2006-07-25
- PwdHash (xpi)
- Automatically generates per-site passwords if you prefix your password with @@ or press F2 beforehand. Prevents JavaScript from reading your password as it is typed. The same password will be generated at each subdomain: a.example.com matches b.example.com, a.example.co.uk matches b.example.co.uk, but a.co.uk and b.co.uk are different.
- Tags: Password, Collin Jackson
- Software downloads 2007-02-06
- SEO Soft
- I have a network sites, and i need a soft to promote in the same time more sites. Link exchange, search engines, directory, PR, etc...Less efort, quality and speed.If you think that you need some linke for example:http://www.life-insurance-company-uk.co.ukhttp://www.auto-car-insurance-quote.co.uk/insurance-car/Insurance-Car.htmlhttp://www.uk-loans-finance.com/Uk-Loans/Problem-Loan.htmlhttp://www.car-loans-finance.co.ukHow aboutposting to discussion sites such as Tech Republic in the form of...
- Tags: engines, mes480@..., optimization, programming, promote, search, search engine optimization, seo
- Discussion threads 2005-07-05
- E.ON UK - Powered by HP Storage Technology
- Through its Powergen brand, E.ON UK sells electricity and gas to around six million customers, it also generates enough power for around eight million homes and trades electricity and gas in UK markets. Central Networks was created by the merger of East Midlands Electricity and Midlands Electricity. Following the merger,...
- Tags: Hewlett-Packard Co., Mergers & Acquisitions, Storage, Investment, Finance, Hardware
- Case studies
- Rain UK (widget)
- UK rain radar maps from the met office. Rain UK is a fix of the older UK Radar Widget, adjusted to take account of the new met office Web site's structure. This version is the first release on CNET Download.com.
- Tags: U.K., Aerospace & Defense, Web Site Development, Web Technology, Channel Management, Manufacturing, Internet, Marketing
- Software downloads 2007-05-18
- Cheapest way to upgrade to Vista & Office 2007
- Can I buy Vista & Office upgrades in the US to upgrade my XP Professional Desktop in the UK.looking at AmazonVista Premium is UK £144.99 or US $153.99Office Standard is UK £153.99 or US $214.99need OutlookThat totals UK £324.98 or US $368.98 (=£194)A worthwhile saving but will the upgrades register...
- Tags: Microsoft Office, stringer@..., software, Microsoft Office 2007, Microsoft Windows Vista
- Discussion threads 2007-02-02
- Is Offshoring Just an Excuse for Brushing Your Call Centre Issues Under the Carpet?
- Since 2003 the lure of call centre offshoring has been a business magnet. Typically Uk call centre staffing costs account for two-thirds of the total running costs of an operation. So if new world economies such as India can halve the wage bill then this could result in a cost...
- Tags: U.K., Offshoring, RXPerience, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2006-05-02
- Site Ideas sugestions
- I have a network sites and i need some ideas how to get more revenue from itIf you think that you need some links for example:http://www.life-insurance-company-uk.co.ukhttp://www.auto-car-insurance-quote.co.uk/insurance-car/Insurance-Car.htmlhttp://www.uk-loans-finance.com/Uk-Loans/Problem-Loan.htmlhttp://www.car-loans-finance.co.ukIf you think I'm going toclick on any of those links, you obviously have as a high an opinion of my intelligence as I do...
- Tags: Spyware, Spyware, adware & malware
- Discussion threads 2005-07-05
- XML in the UK Government
- The government of the United Kingdom UK has recognised that Information Systems have the potential to transform government and the services it provides to the public. The UK aims to have all government services online by 2005. The UK online Citizen Portal is the first step towards establishing a 24-hour...
- Tags: U.S. General Services Administration, XML, U.K., Government, Vertical Industries, Enterprise Software, Software
- White papers
- Exchange 2007 - Multiple Domains and Satelite Sites
- Hi,Basically I have a Windows 2003 x64 Standard Server and Exchange 2007 Standard setup.At the moment it is currently set for:abcsites.co.ukAnd I need to add:defsites.co.ukThe problem is that abcsites.co.uk is going to be completley internal no problem but defsites.co.uk are satelite sites with DHCP addresses and change to different sites...
- Tags: maccaz@..., Microsoft Exchange Server 2007
- Discussion threads 2007-07-13
- Ferrari UK Accelerates to Lower IT Costs With Trustix Linux Solutions
- Ferrari UK is the official importers of Ferraris for the UK and the Middle East. Ferrari UK is installing five IBM eServer systems with two Trustix LAN servers, Trustix proxy server, Trustix web server and Trustix firewall. Ferrari's initial deployment is replacing an existing Novell network and with Trustix Firewall...
- Tags: Information Technology, Ferrari, Ferrari UK, Firewalls, Network Security, Servers, Security, Networking, Hardware
- Case studies
- Scope of SAP in UK
- Hi I'm planning to migrate to UK. Being an electronic engineer with software programming experience I'm seriously thinking of making my career in SAP. Wanted to know from you guys about the scope of SAP in UK and growth in this upcoming field of Enterprise Resource Planning.Regards,Faiz
- Tags: SAP AG, Scope, faiz_mistry@..., career, ERP
- Q&A 2005-08-08
- MSN UK Money (gadget)
- MSN UK Money is a gadget that will show on your desktop or Vista Sidebar the latest UK Money News. This version is the first release on CNET Download.com.
- Tags: MSN, Gadget, MSN UK Money, Microsoft Windows Vista (Longhorn), Desktops, Operating Systems, Microsoft Windows, Software, Hardware
- Software downloads 2007-12-11
- Convergence Barometer 2005
- The Convergence Barometer provides an annual snapshot of IT and telecommunications convergence within the UK Today. This latest research reveals that convergence is accelerating rapidly within UK businesses. 96% of UK companies have implemented at least one element of a converged solution. Workforce Mobility, Personal Productivity and...
- Tags: U.K., Convergence, Convergence Barometer, Telephony, VOIP, Telecom & Utilities, Telecommunications, Networking
- White papers 2005-11-09
- Maxtor Hard Drive
- Hello. I am trying to buy a hard drive for our CCTV System as the old one is bust. I cannot find anyone willing to end to the UK so i was wondering if any other HDD would fit? It's a Maxtor DiamondMax 16 160GB ATA/133Any help would be greatly...
- Tags: Sammouk, hard drive, Maxtor Corp.
- Discussion threads 2007-05-27
- Amazon.co.uk Search (gadget)
- Amazon.co.uk Search is a simple and stylish gadget that will let you search the Amazon.co.uk Web site from your desktop or Vista Sidebar. This version is the first release on CNET Download.com.
- Tags: Microsoft Corp., Gadget, Amazon.co.uk Search, Microsoft Windows Vista (Longhorn), Desktops, Operating Systems, Microsoft Windows, Software, Hardware
- Software downloads 2007-12-14
- MSN UK Entertainment (gadget)
- MSN UK Entertainment is a gadget that will show on your desktop or Vista Sidebar the latest MSN UK Entertainment news. This version is the first release on CNET Download.com.
- Tags: MSN, Entertainment, MSN UK Entertainment, Advertising & Promotion, Marketing
- Software downloads 2007-12-11
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