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TechRepublic Resources
- Mobile Marketing based on ToruCa
- This white paper introduces ToruCa, an information capture service for mobile phones, developed by NTT DoCoMo, Japan's leading mobile carrier. ToruCa service is enabled through NTT DoCoMo's credit card payment platform called iD. Recently McDonald's Holdings in Japan announced that it will install iD platforms to its outlets to allow...
- Tags: Mobile, NTT DoCoMo Inc., Mobile Marketing, ToruCa, ToruCa Service, Advertising & Promotion, Sales Channel, Financial Services, Marketing, Sales
- White papers 2007-04-01
Additional Resources
- It's now 2 minutes into Friday here. It's [b][i][u]YUK TIME'
- At one time in my life, I thought I had a handle on the The meaning of the word [i][b][u]"service."[/i][/b][/u] [b][i] "It's the act of doing things for other people."[/i][/b] ...
- Tags: sleepin'dawg
- Discussion threads 2007-06-21
- BITS service not starting
- Is there a specific registery setting for the BITS service to run. The service is set to automatic in the GPO but does not start on the local machine. When you try to start - it gives an error: "The Background Intelligent Transfer Service service terminated with service-specific...
- Tags: kenneth.w.jones@..., BITS-service
- Discussion threads 2007-05-16
- Building a Winning Service Desk
- The Service Desk not only handles incidents, and Service Requests, it also provides a route for customers to interact with all IT processes, including change requests, procurement, service level management, and sometime extend beyond traditional IT Services. This paper gives a roadmap and key considerations for setting up an efficient...
- Tags: Service Desk, It Services
- White papers 2005-08-24
- Outsourced Service Providers: 5 Ways to Differentiate Your Service Offering
- This paper contains 5 simple ways to enhance the outsourced service offerings. These suggestions will help to improve service levels and quality for the clients, along with differentiating the service with additional offerings. The paper also provides a checklist of capabilities to look for in a service management platform for...
- Tags: Service Management, Outsource, eGain Communications Corp., Outsourcing, It Services, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2006-05-10
- How to Develop a Service Catalog
- A Service Catalog is a listing of standard services that IT organizations provide to their customers. The Service Catalog is a foundation for defining services and communicating those services to the business. Service Catalog establishes a standard set of deliverables by creating business-oriented agreements associated with Service Levels and their...
- Tags: Service, Service Catalog, Product Marketing, Customer Relationship Management (CRM), Strategy, Marketing, Enterprise Software, Software, Management
- White papers 2006-10-01
- Improve Service Levels With Meaningful Measurement
- Measuring service levels is one of the most important aspects of Service-Level Management SLM. If one cannot accurately measure service levels, one will never be able to improve them. Managing something that is not being measured is not only difficult, it is impossible to quantify success without proof points verifying...
- Tags: Service Level, Service Management, Service Level Management, It Operations, It service Management
- White papers
- MSCS aware application customization
- I have installed a service in two systems which are configured in a cluster environment.I want to monitor the service.An application which is used to set password to the service, will restart the service each time when the password is changed.I want failover to occur when the service is stoped...
- Tags: ananth_bas@..., password
- Discussion threads 2007-05-10
- IT Services Management Service Brief: ITSM Assessment
- A primary focus of IT Service Management ITSM is the application of IT best practices founded in ITIL to enable IT to be a more effective service provider across the enterprise to satisfy the organization's business requirements. The ITSM Assessment service is a necessary first step in achieving ITSM and...
- Tags: Information Technology, ITSM Assessment Service, Service Level Management, It Services, It Operations, It service Management
- White papers 2004-03-23
- Vantage Service Manager: A Technical Overview
- Vantage Service Manager provides a business service management solution that incorporates IT service measurement, visualization, reporting and improvement in line with IT Infrastructure Library ITIL Service Delivery. Additionally, by retrieving business metrics from transactional applications, Vantage Service Manager provides a core business activity monitoring capability. Vantage Service Manager measures service...
- Tags: Information Technology, Quality Management, Business Service Management, Compuware Corp., Vantage Service Manager, ITIL, Quality, Process Improvement, Strategy, It Services, Business Operations, Management
- White papers 2007-05-01
- Ready to Create Your IT Service Catalog?
- Adopting an IT catalog of services in alignment with an ITIL based Service Level Management process can optimize service provision to the business while reducing the overall costs of IT service support and delivery. Although many IT organizations have yet to formally publish their service offerings (let alone charge IT...
- Tags: Information Technology, Service, Strategy, Management
- White papers 2005-07-24
- Meeting Service Levels: For External Service Providers and Internal Departments
- This paper discusses how service providers outside organizations and internal departments, such as operations and maintenance; can increase accountability and performance by adopting service level agreements with their "Customers." This paper provides an explanation on how technology solutions can support ITIL concepts, provide Service Level Agreements and manage to meet...
- Tags: SLA, MRO Software Inc., Service Provider, Service Level Management, Business Services, ITIL, It Services, It Operations, It service Management
- White papers 2006-07-01
- ITIL: How to Build an Actionable IT Service Catalog
- The ITILŪ IT Infrastructure Library framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is a critical element to ensure success with ITIL or any process-based IT transformation initiative. While ITIL provides guidance for...
- Tags: ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2005-02-02
- A Web Service Market Model Based on Dependencies
- The construction of composite Web Services from service fragments requires semantic descriptions of service offers and service requests. This paper proposes the use of dependencies as a modeling concept to describe service requests and service offers and outlines a Web Service Market, that constructs composite services, offered by a temporary...
- Tags: Web, Web Service, Dependency, Modeling, Research & Development, Web Services, Channel Management, Business Operations, Enterprise Software, Software, Marketing
- White papers
- Service Identification and Packaging in Service Oriented Reengineering
- With the adoption to Web service technologies, more and more existing non-service-oriented software systems turn to be legacy systems. They require a service-oriented reengineering process in order to survive in service-oriented computing environment. This paper present an architecture-based service-oriented approach to support service-oriented reengineering. It integrates and reuses software components...
- Tags: Software, Re-engineering, Service Identification, Organizational Structure, Hardware Upgrade, Human Resources, Hardware
- White papers 2006-01-20
- Assuring the Customer Experience: Defining a Customer-Driven Service Assurance Strategy
- The shift to customer-centricity is being driven both by service providers and their customers. Customers are increasingly demanding better customer service from their service providers. When a customer's service is interrupted, they expect the service provider to not only already know that they have been affected and to identify the...
- Tags: Strategy, Amdocs, Service Provider, Business Services
- White papers 2006-05-01
- How to Produce an Actionable IT Service Catalog
- The ITIL framework is based on the concepts of Service and Customer Care, and the Service Catalog is at the core of these fundamental concepts. Many IT groups produce a Service Catalog as part of their ITIL Service Level Management deployment. Others see the opportunity to leverage the Service Catalog...
- Tags: ITIL Framework, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2005-07-18
- Leveraging service catalogs to demonstrate the value of IT
- Service Catalogs offer IT the right structure to standardize and publish service fulfillment processes, determine the associated costs, and establish achievable service levels. Download this white paper from newScale, Inc.
- Tags: TechRepublic Inc., Information Technology, Strategy, Management
- Download resources 2004-12-22
- Quantifying the Business Benefits of IT Service Management
- As organizations focus on aligning their IT infrastructures to support eservice and other business needs, IT service management is taking on greater significance and importance. The infrastructure must be managed from the viewpoint of the lines of business it supports. IDC recently applied the methodology in a survey of enterprises...
- Tags: Hewlett-Packard Co., Information Technology, Benefit, ITIL, It Services, Service Level Management, Strategy, It Operations, It service Management, Management
- White papers 2004-09-01
- Best Practices for Service Interface Design in SOA, Part 2: Using Services to Report Errors to Service Consumer Applications
- In this paper, learn how to report service errors using service interfaces in an SOA environment. Service-Oriented Architecture SOA emphasizes loose coupling between different systems within an enterprise. Applications communicate with each other only with well-designed service interfaces and remain unaware of each others' implementation. Service interface structure is of...
- Tags: SOA, Best Practice, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software
- White papers 2007-08-21
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