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- BMC Remedy Assists Time Warner Cable in Delivering Award-Winning Customer Care
- Time Warner Cable wanted to ensure that Customer Service Representatives CSRs have the tools to meet customer expectations. The Time Warner Cable deployed BMC software for its solution and implemented BMC Remedy Action Request System. Time Warner Cable has expanded the Remedy development team to include five full-time developers and...
- Tags: BMC Software Inc., Time Warner Cable Inc., Remedy Corp., It Management, It service Management
- Case studies 2006-10-01
- Time Warner Cable Succeeds With Innovative "Triple Play" Voice Services
- In May 2003, Time Warner Cable launched its "Digital Phone" residential voice service, beginning with customers in Portland, Maine. Using standards-based technologies and intelligent networking from Cisco Systems, the forward-looking cable service provider delivers "Triple Play" services bundles which include: Voice over IP VoIP communications, subscription-based and on-demand video services,...
- Tags: Voice Service, Time Warner Inc., Phone, Cisco Systems Inc., VOIP, Telephony, Telecommunications, Telecom & Utilities, Networking
- Case studies
- Time Warner Cable to experiment with Net pricing
- Time Warner Cable has announced that it will begin an experiment with a new pricing structure in a limited market. It is considering charging customers based on how much data they download. From the Los Angeles Times: The nation's second-largest cable provider will start a...
- Tags: Time Warner Inc., Pricing Strategy, Pricing, Marketing Research, Marketing, Tricia Liebert
- Blog posts 2008-01-17
- Cisco Wireless Internet Solution Hits a Home Run for Houston Baseball Fans
- Minute Maid Park, home of the Houston Astros, partners with Time Warner Cable, WAMS, and Cisco Systems to deploy a Cisco wireless networking solution that enhances the ballgame experience for fans. They wanted to provide stadium fans with Internet access to enhance game experience, enable media to better communicate with...
- Tags: Internet, Wireless Internet, Cisco Systems Inc., Wireless
- Case studies
- QUALCOMM Case Study: Time Warner Cable
- Time Warner Cable TWC is one of the nation's largest providers of cable television and Internet access. TWC wanted to improve the productivity of its field staff and reduce the time and cost associated with several industry field requirements. TWC integrated its workflow operations with Sapias Mobility from Sapias, a...
- Tags: Software, Time Warner Inc., Qualcomm Inc., Asset Management, Cable, Advertising & Promotion, Wi-Fi, Wireless, Operational Planning, Business Operations, Telecommunications, Personal Technology, Marketing
- Case studies
- Remedy Assists Time Warner Cable in Delivering Award-Winning Customer Care
- With three technologically complex product lines - cable television, high-speed Internet access, and digital telephone service - and nearly 11 million customers in 27 states, maintaining world-class service is a challenge at Time Warner Cable. To ensure that customer service representatives CSRs have the tools to meet customer expectations, the...
- Tags: BMC Software Inc., Time Warner Inc., Customer, Remedy Corp., It Management, Cable, It service Management, Telecommunications, Personal Technology
- Case studies
- Incoming Faxes
- Warner cable wants to charge me $29.95 for a simply fax line, no add ons included. As I remember several years ago I had a fax program where the incoming fax arrived on my computer and I printed it out. It was very simply and very easy. ...
- Tags: Warner Cable, callison@..., fax
- Discussion threads 2007-03-12
- Time Warner, Comcast to buy Adelphia
- Is AOL looming in the background?Time Warner an AOL company and ComCast in a joint venture? Is AOL planning a coup?It might be time to start rethinking about AOL as an investment. Without Steve Case driving $30 ISP features, the company is due to go casters up unless it...
- Tags: 1midniterider@..., Adelphia Communications Corp., America Online Inc., Comcast Corp., it management, Time Warner Inc.
- Discussion threads 2005-04-27
- Bandwidth metering: Is Time Warner just the beginning?
- ------------------------------------------------------------------------------------------------------------------ Time Warner launches new bandwidth metering experiment. The worry is the cost of Internet access may rise. Bandwidth hogs beware. ------------------------------------------------------------------------------------------------------------------ The blogosphere has worked itself into a panic about Time Warner Cable's new bandwidth metering experiment. There is a...
- Tags: Time Warner Inc., Bandwidth, Time Warner Cable Inc., Bandwidth Hog, Larry, Internet, Jason Hiner
- Blog posts 2008-06-03
- Surf's Up: Cable Giant Catches the Analytics Wave
- Like many companies doing business these days, Time Warner Cable Business Class must be able to turn on a dime. So having the right numbers is key. About 100 of the company's employees use Salesforce to track incredibly complex data that changes over time, often without warning. The team manages...
- Tags: Salesforce.com Inc., Team, Customer Service, Analytics, Cable, Sales Force Management, Product Marketing, Sales, Marketing
- Case studies
- Warner Music Italia Increases Supply Chain Efficiency With Business-to-Business Portal
- Warner Music Group is the parent company for some of the most prestigious record production companies in the world. Warner Music Italia has developed a business-to-business portal using the Microsoft .NET Framework to support 1,500 small business outlets. This solution forms the basis for the development of Warner's international supply...
- Tags: Supply Chain, Warner Music Group Corp., Warner Music Italia, Supply Chain Management (SCM), B2B, Enterprise Software, Software, E-business/E-Commerce, Internet
- Case studies
- Microsoft Case Study: Comedy Central
- Comedy Central cable network, jointly owned by Viacom and Time Warner Entertainment, provides comedy programming to some 46 million cable viewers around the U.S. Headquartered in New York, Comedy Central has five regional offices across the country. The company needed to communicate and share information with all of its employees....
- Tags: Microsoft Corp., Cable, Network Technology, Telecommunications, Personal Technology, Networking
- Case studies
- Houston Teams Clock (widget)
- The Houston Teams Clock has all the professional teams, as well as some local favorite colleges. It will also show the current time in the dock icon. This version is the first release on CNET Download.com.
- Tags: College, Icon, Houston Teams Clock, Team Management, Management
- Software downloads 2007-07-25
- Microsoft Keeps Australia's Favourite Theme Parks Running Hot
- Located on the Gold Coast, three of Australia's most popular theme parks and the Sea World Nara Resort are jointly operated by The Warner Village Theme Park Group, owned by the U.S. - based Time Warner now part of AOL and Melbourne entertainment operator Village Roadshow. The parks attract around...
- Tags: Financial, Park, Microsoft Corp., Financial Management, Financial Accounting, Investment, Financial Planning, Finance
- Case studies
- USA: Not #1?????
- This article... humbled me. Maybe it's time to move to the UK. Can I exchange my US citizenship for a British one? http://www.washingtonpost.com/wp-dyn/content/article/2006/08/23/AR2006082301537.htmlThe grass is always greenerI'm a long time reader of The Register (theregister.com or theregister.co.uk). That is a UK based computer news web site. If...
- Tags: cable, Road Runner, Internet, connection, speeds, fungus-among-us, Time Warner Inc.
- Discussion threads 2006-08-25
- Netgear Cable Modem to Linksys Router--Help!!!
- I recently purchased a Linksys WRT54GL router flashed with DD-WRT to hookup to my Time Warner provided Netgear CG814W cable modem. The connection I used to have a static IP address on my PC's for P2P prgrams but disabled it because I the Linksys wouldn't connect to the internet. ...
- Tags: Modems, Home networking, Routers & switches, Network technology, Cable, NETWORKING, tyler.mills, Linksys, modem, router, NetGear, cable modem
- Discussion threads 2007-06-02
- Warner Implement Reduces IT Support Costs, Improves Communication and Collaboration
- warner Implement is one of the leading resellers of John Deere agricultural equipment in the country, but the company needed better internal communication, remote access to data, and fewer IT service calls. Heartland Technology Solutions, a Microsoft Certified Partner, recommended Microsoft Windows Small Business Server 2003, a complete server solution...
- Tags: Collaboration, Information Technology, Microsoft Corp., Warner Implement, Warner, Remote Access, Business Structures, Microsoft Windows, Strategy, Servers, Finance, Operating Systems, Software, Management, Hardware
- Case studies
- Other
- I have a mac mini and a new Compaq laptop. Currently the mac was hard wired to Time warner cable modem. Now i bought a Netgear WGT624 v2 router and tried to hook this all up. I connected the router directly to the cable modem then the...
- Tags: Routers & switches, Modems, Network technology, NETWORKING, Cable, Nyalvarez@..., router
- Discussion threads 2007-04-16
- Microsoft BackOffice Server Helps Keep Comedy Central in the Loop
- Comedy Central has a nationwide audience of 46 million subscribers, but the cable network had a tough time keeping all its employees in the communication loop. The cable network, which is jointly owned by Viacom and Time Warner Entertainment, decided to take the matter seriously by deploying a corporate intranet....
- Tags: Corporate Intranet, Microsoft BackOffice, Server, Microsoft Corp., Cable Network, Intranet, Comedy Central, Cable, Tv & Home Theater, Productivity, Networking, Telecommunications, Personal Technology
- Case studies
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