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- Oracle Case Study: Ticket Servicos
- Ticket Servicos is a Brazilian subsidiary of Accor Group, a leader in the hotel, travel, and service industry. Ticket Servicos wanted to improve customer service to maintain competitive advantage. The company wanted to improve the efficiency and effectiveness of Ticket Servicos's call center operation, which handles more than 700,000 calls...
- Tags: Customer Service, Oracle Corp., Call-center, Ticket Servicos, Call Centers, Customer Relationship Management (CRM), Product Marketing, It Operations, Enterprise Software, Software, Marketing
- Case studies
Additional Resources
- Volkswagen Servicos Financeiros Modernizes Data Warehouse and Reduces Report-Generation Time
- Volkswagen Servicos Financeiros wanted to build a data warehouse for risk and customer-buying-behavior analysis as well as regional trends tracking and provide managers with better quality data analysis in order to improve decision making Make information available in real time. The challenge was to improve process management and services. Volkswagen...
- Tags: Data Warehouse, Oracle Corp., Volkswagen AG, Volkswagen Servicos Financeiros, Business Intelligence, Storage, Databases, Enterprise Software, Software, Data Management, Hardware
- Case studies 2008-07-01
- WM Ticket Finder (exe)
- In the fifth sale phase for 2006 FIFA World Cuptm, which started at 01 May 2006 and will end at 09 July 2006 each day up to 2000 tickets are offered. But this can happen each minute and nobody knows when. WM Ticket Finder scans for you the two FIFA-Ticket...
- Tags: Ticket
- Software downloads 2006-06-15
- hTicket (msi)
- Multiple ticket types (help desk, new employee, termination, and security access request). Create your own ticket types, status, and status transitions. Build your own workflow for each ticket type. Add additional data fields for each ticket type. Paperless software defect tracking workflow between developers, QA, and management. Attach screen prints...
- Tags: Workflow, Process Improvement, Help Desk, Quality, Business Operations, It Operations
- Software downloads 2005-10-07
- Error with IT Help Desk Surv Gde Trouble Ticket Tool Updates
- Regarding the Automated Trouble Ticket Tool spreadsheet, I am encountering an error in the Update Ticket dialog. After selecting either the ticket number or Caller id from the associated drop downs, I get a 'Run Time Error 1004' - Method 'Range' of obj
- Tags: vb, programming, it management, software, help desk survival guide, ray.labrecque@..., tool, information technology
- Discussion threads 2006-12-06
- Raffle Ticket Machine (zip)
- This program automates all aspects of ticket and book creation to the cutting-and-stapling stage. It even contains a sellers database so you can track sales. There are 4 main ticket types with Standard or My Design accepts your own ticket and cover designs layouts to choose from. You can use...
- Tags: Program, Sales Strategy, Sales Force Management, Storage, Databases, Sales, Hardware, Enterprise Software, Software, Data Management
- Software downloads 2006-12-20
- Ticketing Goes Mobile
- Ticketing is suited to the characteristic of a mobile device. There are big benefits of using mobile phone to purchase tickets over using traditional means. One of them is that the ticket, once purchased, can be sent to and stored on the mobile device itself - one need not have...
- Tags: Ticket, Mobile, Juniper Networks Inc., Advertising & Promotion, Marketing
- White papers 2006-01-01
- WN Help Desk (exe)
- WN Help Desk is a shareware help desk solution with a back-end database of either Microsoft SQL or Microsoft Access. This major release add multiple assignments per ticket and multiple journal entries per ticket allowing multiple technicians to work on a single ticket and each account for the work they...
- Tags: Shareware, WN Help Desk, Help Desk, Call Centers, It Operations
- Software downloads 2004-12-02
- RaffleBench Plus (exe)
- RaffleBench Plus is an application that designs, prints, and manages the distribution and sales of Raffle Tickets. Raffle ticket printing software needs to be more powerful than software for printing event tickets due to the complex regulations and reporting inherent in a raffle ticket event. RaffleBench includes a quick start...
- Tags: Printing, RaffleBench, Document Management, Enterprise Software, Software, Finance, Managerial Accounting
- Software downloads 2006-03-03
- Your thoughts on "poaching"
- I’m interested in knowing if “poaching” is an issue with you or not. In the context of hunting or fishing, the term "poaching" means doing so where one isnt supposed to. In the context of a help desk or field support organization, I use the term to refer to...
- Tags: support, Helpdesk, Customer Relations
- Blog posts 2007-04-01
- Help Desk Trouble Ticket Template
- The Help Desk Trouble Ticket is an important document for the technical support professional. This form contains all the essential fields for maintaining an organized, accountable tech support organization, including general ticket information and problem description. Ample room is also available for follow-up responses by the tech handling the job....
- Tags: TechRepublic Inc., Tech, Help Desk Trouble Ticket, Help Desk, Call Centers, It Operations
- Download resources 2008-04-04
- Mystery P.I. - The Lottery Ticket (exe)
- You are the world famous Mystery PI and you've been hired by Grandma Rose to find her winning $488 Million lottery ticket! Retrace Grandma's footsteps to collect clues by finding over 2100 cleverly hidden objects and solving puzzles. Two addictive ways to play: Find the Ticket and Unlimited Seek &...
- Tags: Lottery, Games, Personal Technology
- Software downloads 2007-09-07
- Can the Net make ticket scalping legit?
- Aint This FabFreakn great. Now, these so-called "Ticket Services" can bend you over legally. America's free-market econ at it's best......NOT!Why don't you just rob me while I am in line, Jackal?!?
- Tags: Grimshiire
- Discussion threads 2006-06-05
- pbmm (widget)
- Keep an eye on the US's two multi-state lotteries. I only buy a ticket when the jackpot gets way up there so, I made this Widget to help me keep track. It has a ticket checker that checks your numbers and lets you know how much they're worth, if anything.
- Tags: Lottery
- Software downloads 2007-03-26
- Sports Ticket Finder (widget)
- Check out the listing from the sports ticket section at StubHub. It's football now, but it will change with the season to other sports.
- Tags: Sport
- Software downloads 2007-05-11
- BMC Remedy Incident Management Child ticket
- hi,I'm a novice for ITSM. My requirement is to close all the child tickets when a parent ticket is closed. I searched lots of documents, but not able to figure it out. Can anyone tell me how to do this. If there is any document plz pass it across
- Tags: santhoshdurai@..., incident management, BMC Software Inc.
- Discussion threads 2007-09-20
- Football Chance (exe)
- Football Chance provides the complete software for a fundraising method where the outcome, of sports results, is used to decide winners. It is enjoyable for ticket buyers because it is sports-based, they win money, and they buy one ticket and can win money every week over the sports season. The...
- Tags: Software, Money, Football Chance, Tools & Techniques, Management
- Software downloads 2007-12-11
- Help Desk Ticket Categories
- I am in the process of implementing a new ticket system for my help desk. Does anyone have an inclusive list of ticket categories? Example:DESKTOP SUPPORT> Printers> Toner LowDESKTOP SUPPORT> Printers> Maintenance RequiredDESKTOP SUPPORT> Printers> Paper JamI am looking for everything that you have! Thank you!whats right for youDon't try...
- Tags: Printers, Help desk, printer
- Discussion threads 2005-03-28
- Gmovie (gg)
- GMovie gagdet automatically updates the movie showtimes in the theatres in your own city. You could even book your movie ticket at Fandango from this gadget. Search results are provided by Google Inc. And ticket reservation is provided by Fandango. This version is the first release on CNET Download.com.
- Tags: Movie, Tao
- Software downloads 2007-09-13
- Poll: Which sci-fi/fantasy presidential ticket gets your vote?
- As much as geeks love binary, there's something to be said for multiplicity of choice. Thus, as the United States girds itself up for yet another traditional two-party Presidential showdown in November, we give you a ballot box-full of fictional alternatives that--if suddenly made real--would likely wipe the floor with...
- Tags: President, Ticket, Mate, Adama, Lex Luthor, Social Security, Healthcare, Security, Government, Jay Garmon
- Blog posts 2008-02-12
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