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- Texas Legislative Council Saves Time Drafting Bills With New Workflow Process
- The Texas Legislative Council TLC provides bill drafting services to the legislature. TLC uses a word processor and a proprietary editing and archival application called SALSA to manage the drafting and storage of legislative documents. But the council is receiving an increasingly large number of documents that were created in...
- Tags: Word-processing, Document, Council, Microsoft Corp., Workflow, Texas Legislative Council, Process Improvement, Word Processors, Quality, Business Operations, Software
- Case studies
Additional Resources
- Case Study in Procurement
- With government modernisation initiatives providing an ongoing catalyst for councils to deliver government services at Best Practice, in August 2003 Woking Borough Council undertook an assessment of how it was going to meet the growing list of legislative and statutory initiatives targeting procurement. In considering how to embrace these initiatives...
- Tags: Electronic Payment, Procurement, Purchasing & Procurement, Supply Chain Management (SCM), Business Operations, Enterprise Software, Software
- Case studies
- Texas Collection Laws (exe)
- Texas Collections Laws is an easy to use program that allows research the Texas State Collection Laws, including: Texas Bad Check Laws, Texas Fair Debt Collection Practices Act, and the Texas Statute of Limitations for debt collections. The software also has links to the applicable Texas Collection Laws. You can...
- Tags: Texas Collections Laws, Tools & Techniques, Management
- Software downloads 2007-05-16
- TAP Helps Council Improve Learning Facilitation Skills
- Leeds City Council is the second largest Metropolitan District Council in the UK, employing approximately 32,000 people, about 10,000 of which are computer users. It was important for Leeds City Council that they retained their team of associate trainers, many of whom have worked for the Council for several years....
- Tags: Training, Leeds City Council, Workforce Management, Human Resources
- Case studies
- The City of Austin Texas Is Focused on Improving Its Existing Performance Measurement System
- The City Auditor, who reports to the City Council separately from city management, hired a Deputy City Auditor in 1985 with considerable government performance auditing experience to build audit staff capabilities in performance auditing, and initiate City performance audits. The City Auditor's Office's performance audits led to adoption or improvement...
- Tags: Audit, Performance, City Auditor, Performance Management, Financial Accounting, Human Resources, Workforce Management, Finance
- Case studies
- Computacenter Case Study: Surrey County Council
- When Surrey County Council began its foray into e-government, it identified the need for an upgrade of its non-standardised desktop environment. In addition to its e-government objectives, the council also wanted to reduce the total cost of ownership of the infrastructure. A lack of internal resources led Surrey County Council...
- Tags: Computacenter, E-government, Government
- Case studies
- Northumberland County Council Streamlines Back Office, Cuts Costs, and Improves Customer Value
- Northumberland County Council is one of the largest councils in northeast England. The council wanted to reengineer back office financial management and purchasing processes to comply with government's Best Value Performance Indicators for cost, efficiency, and quality. The challenge was to cut overhead and improve customer service by giving citizens...
- Tags: Oracle Corp., Council, Back-office, Northumberland County Council, Financial Management, Financial Accounting, Operational Accounting, Investment, Enterprise Software, Financial Planning, Finance, Software
- Case studies
- Vehicle Fleet - Christchurch City Council
- Christchurch City Council has a large vehicle fleet and recently undertook a comprehensive process to assess and determine where improvements to sustainability could best be gained. Christchurch City Council found that the use of fleet vehicles was an emotive issue for staff, especially when council looked to decrease fleet numbers....
- Tags: Vehicle, Council, Christchurch City Council, Quality, Business Operations
- Case studies
- Congress and tech: Little to show
- Grading the tech legislative processVery few technology-related bills have made it through the legislative process in the past 12 years of Republican rule of the U.S. House of Representatives. John Palafoutas, senior vice president and chief lobbyis
- Tags: Sonja Thompson, U.S. Congress
- Discussion threads 2006-12-12
- West Berkshire Council Finds New Strength With IBM System x
- Education, social services, highways, benefits, libraries and accountancy - these are just a handful of the services West Berkshire Council provides to the citizens of Berkshire, a rural area located west of London. West Berkshire Council wanted a system that they could consolidate multiple workloads on with confidence, so the...
- Tags: accountancy, IBM Corp., benefit, server
- Case studies 2006-10-20
- SAP Case Study: Salford City Council
- Salford City Council, situated to the west of the Greater Manchester conurbation, provides just under a quarter of a million residents with their council services and employs 11,500 staff. Previously the council had difficulty in identifying the overall purchasing pattern, as different departments used numerous suppliers. Salford Council recognised that...
- Tags: Staffing, Council, SAP AG, Operational Accounting, Finance
- Case studies
- Birmingham City Council Delivers EDMS and E-government Services on Network Appliance Technology
- Birmingham City Council is Europe's largest council, employing some 55,000 staff and providing services to more than one million citizens. The need to conserve space, improve document control/access, streamline workflows, and meet e-government objectives led the council to pursue an Electronic Document Management Solution EDMS. Birmingham City Council deployed an...
- Tags: Network Appliance Inc., Council, NetApp, Birmingham City Council, E-government, Storage, Government, Hardware
- Case studies
- Fellowship, Training and Musical Chairs
- Wellington City Council approached ACE Training in December 2001 and asked ACE Training to develop a short session to train Council staff on the key functional differences between Windows 95 or NT4 and Office 98 - their old software - and Windows 2000 and Office XP. This training is done...
- Tags: Training, Staff, Workforce Management, Microsoft Windows, Microsoft Windows 95, Microsoft Office, Human Resources, Operating Systems, Software, Office Suites
- Case studies
- Next-Generation Customer Contact: ViewPoints From the Avaya Customer Contact Council
- The Avaya Customer Contact Council is a network of senior business leaders from 22 global companies with average revenue of $28 billion. Council members represent companies at the leading edge of customer service; their roles in those companies encompass both operational and technical responsibilities. A central purpose of the Council...
- Tags: Avaya Inc., Avaya Customer Contact Council, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- White papers 2005-08-01
- North Lincolnshire Council Builds Service Value by Focusing on the Resilience and Continuity of the Underpinning IT Services
- North Lincolnshire Council covers an area of 85,000 hectares, with staff and IT equipment located in over one hundred different sites. The task of providing and supporting the numerous IT services used within the Council, across such a widely distributed environment is a complex and challenging one. Long-term partner, Fox...
- Tags: IT Services, Information Technology, North Lincolnshire Council, Strategy, Management
- Case studies
- Northrop Grumman IT Takes on Texas Agency's Mission-Critical IT Needs
- The Texas Department of Protective and Regulatory Services PRS is charged with protecting Texas children, elderly, and disabled from abuse, neglect, and exploitation. These dedicated individuals depend on the agency to provide instant, failsafe access to up-to-the-minute information, which means the computers, networks, and databases involved require mission-critical levels of...
- Tags: Information Technology, Northrop Grumman Corp., Northrop Grumman IT, Strategy, Security, Management
- Case studies
- Newport City Council Simplifies Content Management and Improves Constituent Service
- Newport City Council, the eighth largest authority in Wales, provides a variety of services such as education, leisure, housing, social services, planning, and highways. Newport City Council was keen to maximize the information available to residents and businesses online. To do this, the council realized it needed a content management...
- Tags: Oracle Corp., Council, Content Management, Web Technology, Enterprise Software, Software
- Case studies 2007-05-01
- New Service Platform for Citizens Energizes Council Performance
- In order to serve its citizens more efficiently and effectively, council officials in the Royal Borough of Kingston upon Thames in the U.K. have implemented a citizen-centered tracking system, built upon the Microsoft Citizen Service Platform CSP. The council is projecting 80 percent first-contact resolution rates as the system becomes...
- Tags: Performance, Council, Microsoft Corp., Web Services, Application Servers, Enterprise Software, Middleware, Servers, Software, Hardware
- Case studies 2008-06-01
- Paperless Council Meetings in Oporto Make Procedures More Efficient and Save 11 Trees a Year
- Camara Municipal do Porto Oporto Municipal Council - the second largest local authority in Portugal - wanted to reduce its carbon footprint, and improve communication and collaboration between its elected councillors and council officers. The authority has set up an executive portal using Microsoft Office SharePoint Server 2007. As a...
- Tags: Microsoft Corp., Portals, Web Technology, Collaboration, Internet
- Case studies 2008-06-01
- Texas Instruments Case Study: University of South Florida, Tampa, FL
- In the past decade, graphing handhelds and related technology have become firmly entrenched in math and science education. More recently, Texas Instruments has adapted this same technology for use in social studies classrooms. Challenge of integrating computer technology into the social studies classroom is the nature of teacher preparation programs....
- Tags: Texas Instruments Inc., Team Management, Leadership, Productivity, Management
- Case studies
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