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- Forcing Customer Service Up the Business Agenda: A View From Customer Service Directors
- Customer service plays an increasingly important role in both the private and public sector and research by Touchpaper reveals that organisations face a host of challenges in the area, including more demanding customers, diminishing loyalty and fiercely competitive markets. Problems are compounded by increasing pressure from industry regulators who are...
- Tags: Customer Service, Terms Of Service, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- White papers 2006-10-01
- What Are the Terms of Service for SMS Link?
- This paper discusses the Service of SMS Link which is for the user's personal and commercial use. The user may start using the Service right after he or she finishes the sign-up process. No withdrawal right or other "Cooling off" period applies to the Service and the user waives any...
- Tags: Microsoft Corp., Terms Of Service, SMS, Text Messaging/SMS/MMS, Telephony, Cellular Phones, Consumer Electronics, Personal Technology, Online Communications, Networking
- White papers 2006-05-01
- Configuring the ISA firewall to present a Terms Of Service page for allowing Web access
- A lot of potential problems that users get themselves intocan be solved with a little bit of education and policies up front. Even asimple warning can be enough to keep users from doing things they shouldn't. Inthis article we'll focus on how to enable a Terms OfService page to be...
- Tags: Dr. Thomas Shinder MCSE, firewall, ISA, ISA Firewall, terms of service, Terms Of Service page, Web
- Technical articles 2005-08-24
- terms of service and privacy policy ?
- I just read that the congress now have set special and specific points to write your tos? where to find it. I am basicly tsarting a bloging/ dating site ( something like myspace and xanga but alot smaller and based on a christian environment with a bible, etc..) And i...
- Tags: bigmuscle@..., privacy policy, programming, terms of service
- Q&A 2005-06-22
Additional Resources
- Networking question
- OK How do I network two computers through a DSL connection?Not sure, but check your DSL / ISP Terms of Service agreementRunning such a network may violate your Terms of Service agreement with your DSL provider.
- Tags: Broadband Internet, Network technology, minefiore@..., Terms of Service agreement, DSL, network
- Discussion threads 2007-11-02
- It's now 2 minutes into Friday here. It's [b][i][u]YUK TIME'
- At one time in my life, I thought I had a handle on the The meaning of the word [i][b][u]"service."[/i][/b][/u] [b][i] "It's the act of doing things for other people."[/i][/b] ...
- Tags: sleepin'dawg
- Discussion threads 2007-06-21
- Fundamentals of Service-Oriented Engineering - An Introduction
- Since about 2002, buzzwords like service-oriented engineering, service-oriented computing, and service-oriented architecture became more and more popular. These terms and related ones are often misunderstood or wrongly used. For that reason a deeper knowledge of the concepts, the historical background, and an overview of service-oriented architectures is highly demanded and...
- Tags: Engineering, SOA, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software
- White papers 2006-07-09
- Enhanced Service Quality through IT leverage
- In telecoms, a value added service consists of the below elements as generic high level model:a) the originator or the request initiatorb) the carrier or the transfer mean of the requestc) the application that will receive the request and process it d) the outcome or the product that will carried...
- Tags: PRODUCTIVITY, Cellular phones, information technology, forumsgr@..., tool
- Discussion threads 2007-06-05
- eDictionary Reader (exe)
- Contains over 5300 terms with clear explanations of technical terminology and technologies used in the Medical & Pharma field. Including common terms, insider jargon, acronyms, and new concepts. Version 4.0 build 40279 adds 200 new terms.
- Tags: Term
- Software downloads 2005-07-28
- Glossary of Common T1-PRI Terms
- This white paper glossary contains terms common to T1-PRI signaling; "PRI" meaning "Primary Rate Interface", which is a form of ISDN service.
- Tags: Brooktrout Technology, Broadband Internet, Telecommunications
- White papers
- Voice Recognition Terms
- I have had a great help in my new role as BA for Call Center environment IVR from Techrepublic so far. One more thing, I am still struggling with the terms, such as Persona, GSL, SLM and Disambiguation. If some one knows about these terms particularly about persona, please let...
- Tags: it management, naveed@..., voice recognition
- Discussion threads 2004-11-13
- Towards a Framework for IT Service Fault Management
- IT service providers - either research institutions or commercial providers - offer IT services based on the behaviour of resources like the network infrastructure. To satisfy the customer demand for high service quality, which is specified in terms of Quality of Service parameters, the process of diagnosing and resolving resource...
- Tags: Information Technology, Service Quality, University Of Munich, ITIL, Strategy, Business Services, It Services, Management
- White papers 2005-05-14
- Innovation and Schumpeterian Competition in the Mobile Communications Service Industry
- The mobile communication industry has been one of the most flourishing sectors within the ICT industry and, in general, within the economy. In the last decade, especially in Europe, the diffusion of mobile phones across the population and the associated revenues has grown at an impressive rate. In this process,...
- Tags: Innovation, Mobile, Industry, Mobile Communication, Mobile Communication Industry, Advertising & Promotion, Cellular Phones, Marketing, Consumer Electronics, Personal Technology
- White papers 2005-05-19
- PMP Application Sample
- Does anyone have a PMP application they submitted that I can use as a sample? I've completed my application, but I don't believe I used all the 'correct' terms. My company does use the officialy terms used by the industry, e.g. WBS, Project Charter, etc. Don't want...
- Tags: PMP
- Discussion threads 2006-01-08
- Mini glossary: Voice over IP (VoIP) terms you should know
- Were you familiar with all the terms in this glossary or were some of them new to you? What other VoIP terms would you add to the list?There are lots moreThe list is but a brief exposure of the Acronyms in VoIP. How about STUN, SIP, Registrar, QOS and so...
- Tags: deb shinder, glossary, IP, JodyGilbert, Mini-glossary, networking, telephony, VoIP
- Discussion threads 2006-08-24
- Economics Terms Dictionary (zip)
- From the developer: "This Economics terms dictionary for BDicty contains Economics terms lexicon of 1,000 entries from financial and business sphere. Public version of BDicty the reader program for a dictionary is included."
- Tags: Dictionary, Financial Accounting, Finance
- Software downloads 2002-12-04
- Case Study: Eskom
- Eskom, South Africa's state-owned electricity company, is the seventh largest utility in the world in terms of generation capacity, and ninth in terms of sales. The organization's principal pain was its legacy technology, which was limiting operations in several core areas, including self-service, integration, and automated workflow. Graham Technology's solution...
- Tags: Agent, Organization, Integration, Graham Technology, Real Estate, Text Messaging/SMS/MMS, Business Operations, Cellular Phones, Consumer Electronics, Personal Technology, Online Communications
- Case studies
- Mr.Ahmad Measuring Speed (exe)
- Mr. Ahmad Measuring Speed is aimple measuring tool that can be used by anyone with ease. Here are some key features of Mr Ahmad Measuring Speed. Measuring the speed of connection in terms of speed download or terms of file size and duration of the download. Measuring the speed of...
- Tags: Speed, Duration, Mr.Ahmad, Productivity
- Software downloads 2008-08-15
- HP Service Performance Assessment
- The HP Service Performance Assessment is the best way for network and service providers to discover precisely where they are in terms of enabling business agility. Through HP's innovative use of the TeleManagement Forum's New Generation OSS NGOSS eTOM process map, network and service providers learn to align people, processes...
- Tags: Hewlett-Packard Co., Performance, HP Service Performance Assessment, Business Services
- White papers 2004-12-01
- Mini-glossary: Windows Vista terms you should know
- Even if you don't plan to jump on the Vista bandwagon right now, it's still a good idea to brush up on the terminology surrounding the new OS. IT pros are already slinging around the Vista lingo, from DWM to ReadyBoost to service isolation. Windows expert Deb Shinder built...
- Tags: Microsoft Windows Vista, Microsoft Windows Vista (Longhorn), Microsoft Windows, Operating Systems, Software
- Download resources 2007-01-24
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