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telsk

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TELSK Dramatically Improves First Call Resolution Rates and Customer Satisfaction: TELSK is a joint venture company created by TELUS International and SK C&C. Previously, TELSK had disparate contact centers and PC Support personnel in 16 separate help desk support teams in multiple locations in Korea. As a result, the support team's ability to respond rapidly to problems was hampered, and...; Tags: BMC Software Inc., Team, Thomson First Call, Customer Satisfaction, TELSK, ITIL, Process Improvement, Team Management, Call Centers, Help Desk, It Services, It Management, Quality, Business Operations, Management, It Operations, It service Management; Case studies

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