telesales

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Afibel Improves Responsiveness of Call Center, Boosting Customer Satisfaction

Afibel is a catalog and telesales-retailer specializing in ready-to-wear clothing for older men and women. The challenge was to modernize the applications used by telesales staff at the call center to make it more user-friendly and raise customer satisfaction and reduce training time of telesales sales recruited on fixed-term contracts...

Tags: Telesales, Oracle Corp., Customer Satisfaction, Afibel, Sales Channel, Sales

Case studies

Leading Finnish Magazine Publisher Boosts Sales and Improves Service With SAP Business Communications Management

For Sanoma Magazines Finland Oy, replacing its traditional telephony system with the IP-based SAP Business Communications Management software proved to be a smart move. With the SAP software, the company was able to integrate their distributed telesales network into a single virtual operation. As a result, the publisher improved overall...

Tags: Telesales, SAP AG, Telemarketing, Sales Channel, Advertising & Promotion, Marketing, Marketing Research, Sales

Case studies 2007-08-01

Choosing telesales or Telemarketing to Get Results: Taming the Classic S & M Challenge

The folks in Marketing have a strategic vision for exciting customers or prospects and increasing sales. The folks in Sales have a tried-and-true process for connecting with people, developing needs and closing in a field sales operation. In the authors practice, they are often called upon to help B-to-B clients...

Tags: Telesales, Sales Strategy, Sales Force Management, Telemarketing, Sales, Marketing, Marketing Research

White papers 2004-09-27

telesales or not?

telesales or not?I am offered a telesales position at one of the largest software companies. This would be an inside sales role where I would be expected to generate leads for the sales team. I don't have significant experience in sales but this is the best opportunity I have...

Tags: Telesales, cold calling, autriche, career

Discussion threads 2006-07-10

Additional Resources

Multi-Channel Retailing

This white paper will help you gain a deeper understanding of the importance of multi-channel retailing for your company by explaining the new multi-channel realities of retail, particularly in terms of managing customer relationships; Examining the growing role of information and analytics; Exploring the challenges and opportunities in each of...

Tags: SAP AG, Sales Channel, Retail, Financial Planning, Web Technology, Sales, Finance

White papers 2002-01-01

On Demand Gives PeachDirect Big Savings and Room to Grow

PeachDirect is an online retail company. Key to that plan was implementing a scalable enterprise resource planning (ERP) solution that would allow the company to work more easily with a variety of partners. The retail firm decided to make that partnership tangible by agreeing to have Oracle E-Business Suite On...

Tags: Oracle Corp., PeachDirect, Enterprise Resource Planning (ERP), Retail, Business Structures, Enterprise Software, Operational Accounting, Software, Finance

Case studies

Multicanal Adds a CRM Platform and Reduces Costs

Created in Argentina in 1991 and incorporated into Clarin Editorial Group one year later, Multicanal has risen to become one of the main cable TV providers in Latin America. The company wanted to move to a flexible business platform, replacing a customized IT environment that wouldn't allow the company to...

Tags: Oracle Corp., CRM, Multicanal, Call Centers, Sales Channel, Customer Relationship Management (CRM), Enterprise Software, Strategy, It Operations, Sales, Software, Management

Case studies

Echopass Call Center On-Demand Enables Outbound Marketer to Efficiently Follow Up on Leads

As a growing company, Infinite Mind lacked the systems it needed to effectively follow up on new sales leads that were being generated through its TV infomercials, radio ads, and internet marketing efforts. The company, which offers the reading acceleration training program EyeQ and other educational software, was looking for...

Tags: On-demand, Echopass Corp., Sales Strategy, Call Centers, Internet, Real Estate, Marketing Research, Sales Force Management, Customer Relationship Management (CRM), Sales, It Operations, Business Operations, Marketing, Enterprise Software, Software

Case studies

MTC-Vodafone (Bahrain) Steps Up Marketing Operations

MTC-Vodafone (Bahrain) was formed in 2003 as an extension of the Mobile Telecommunications Company (MTC) Partner Network Agreement with Vodafone. The company wanted to acquire a system to support marketing campaigns - lack of a system resulted in ad hoc planning and execution and poor follow-up. The challenge was to...

Tags: Oracle Corp., Marketing Research, Marketing

Case studies

New CRM System Helps Microsoft Increase Sales Efficiency, Improve Customer View

Today's sales organization need software solutions that allow them to understand their customers and prospects, streamline the sales process, and report effectively on sales activities. Microsoft Corp., the world's largest software company, recently began rolling out Microsoft Dynamics CRM, a flexible and easy-to-use Customer Relationship Management (CRM) system to many...

Tags: CRM System, Sales Activity, Microsoft Corp., CRM, Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Sales, Software

Case studies 2007-07-18

La Poste Implements Solution to Better Understand Customers

The company wanted to understand customers better and share knowledge among the players in the customer relationship (sales force, customer service, marketing) through all sales channels and structure and standardize sales processes nationally. The challenge was to implement a global Customer Relationship Management (CRM) tool able to manage customer processes...

Tags: Oracle Corp., Sales Strategy, Sales Force Management, Sales Force Automation (SFA), Sales, Enterprise Software, Software

Case studies 2007-09-01

Jump-start your IT career in customer support

If you're looking to enter the IT job market, help desks are a great place to start. Find out why in this Tech Watch column.Once considered the bottom of the technology job heap, customer support jobs have gained much-deserved respect thanks to the renewed emphasis on customer relationship management (CRM)...

Tags: Customer relationship management (CRM), Advertising & Promotion, Enterprise software, information technology, Bob Weinstein, CRM, Convergys Corp., CRM company, job

Technical articles 2001-08-08