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- A BT Case Study
- In 1996, BT embarked on one of the most challenging telemarketing projects ever undertaken by a telecommunications company. BT's existing system did not have the capacity to manage the scale of the project. The system was not customer based and, as a result, had no account based data management or...
- Tags: British Telecommunications, Graham Technology, Telemarketing, Data Management, Operational Planning, Telecom & Utilities, Advertising & Promotion, Telephony, Telecommunications, Storage, Databases, Marketing, Marketing Research, Business Operations, Networking, Hardware, Enterprise Software, Software
- Case studies
- Avaya Case Study: ACS
- ACS began operations in January 1999 in Uberlandia, state of Minas Gerais. ACS currently has two sites in Uberlandia and one in Campinas, with a combined total of 6,500 employees including 5,000 agent positions that handle an average of 10 million calls per month. ACS needed a contact center solution...
- Tags: Avaya Inc., Call Centers, Real Estate, Telemarketing, Customer Relationship Management (CRM), Help Desk, It Operations, Business Operations, Marketing, Marketing Research, Enterprise Software, Software
- Case studies
- Vendere Partners Schedules Appointment for Continued Success With SageCRM.com
- Dallas-based Vendere Partners schedules appointments for its client salespeople to pitch technology solutions to qualified prospects. Vendere not only helps its clients sell more effectively, it also saves clients the overhead of operating their own telemarketing departments. However, Vendere was having challenges until it scheduled its own appointment with SageCRM.com...
- Tags: Appointment, Sage Software, Telemarketing, Advertising & Promotion, Marketing, Marketing Research
- Case studies
- How an Avaya Predictive Dialling System (PDS) Is Helping AMTD Improve Telemarketing Performance
- AMTD wanted to increase competitive advantage by deploying a highly empowered call centre system to increase telemarketing productivity while simultaneously decreasing labour and rental costs. The company replaced traditional PBX system with an advanced; IP-ready Predictive Dialling System that screens out non-productive calls and provides reliability, flexibility and scalability. They...
- Tags: Avaya Inc., Telemarketing, Advertising & Promotion, Marketing, Marketing Research
- Case studies
- Regulatory Hot Buttons and Legal Risks for CRM Professionals
- This webcast discusses some of the recent legal developments and enforcement trends relating to customer communications. The webcast discusses privacy and data security, revisions to CAN-SPAM act, and telemarketing issues.
- Tags: Webcast, CRM, Telemarketing, Advertising & Promotion, Digital Media, Security, Marketing, Marketing Research, Consumer Electronics, Personal Technology
- Webcasts
- Pivotal Case Study: IOB Thomson
- Prior to the implementation of their Pivotal CRM solution, IOB Thomson in Brazil based its sales, telemarketing and customer service activities on stand-alone, administration intensive systems. Today, drawing on the power and flexibility of the Pivotal CRM Suite, IOB Thomson has witnessed an increase in customer retention and satisfaction rates...
- Tags: CDC Software, Thomson Corp., Pivotal Corp., Sales Strategy, Telemarketing, Sales Force Management, Customer Relationship Management (CRM), Product Marketing, Sales, Marketing, Marketing Research, Enterprise Software, Software
- Case studies
- Coverall Boosts Telemarketing Efficiency 50% With Supportforce
- Coverall of Mid-State California lacked a systematic way to follow up on leads - prospects were falling through the cracks. The independently owned "Master franchise" wanted to set up a virtual call center to push leads to sales representatives. Their inside sales representatives wasted so much time figuring out who...
- Tags: Telemarketing, Salesforce.com Inc., Sales Representative, Sales Force Management, Sales Strategy, Sales
- Case studies
- Telemarketing Company Use Text Messaging Software to Boost Campaign Success
- Direct communication continues to be essential in the telemarketing industry. Fluent is pioneering the use of a wireless text SMS messaging software solution that delivers information to large numbers of mobile telephone users instantaneously. Fluent was interested to hear how TextNow! could add value to client's projects. Launched recently by...
- Tags: Mobile-phone, Mobile, Software Solution, Text Messaging, SMS, Fluent, Telemarketing, Text Messaging/SMS/MMS, Advertising & Promotion, Telephony, Cellular Phones, Marketing, Marketing Research, Consumer Electronics, Personal Technology, Online Communications, Networking
- Case studies
- Complete Industry Campaign Passes Trial for Winchester Business Systems, Inc.
- Winchester Business Systems, Inc., sells solutions that reduce complex and time-consuming processes into manageable deliverables. Winchester Business Systems wanted a quick, effective and inexpensive way to market their solutions to prospective customers. Winchester took advantage of the PartnerWorld Industry Networks' Complete Industry Campaign to conduct two separate direct mail campaigns...
- Tags: Industry, IBM Corp., Telemarketing, Advertising & Promotion, Marketing, Marketing Research
- Case studies
- Case Study: BT
- In 1996, BT embarked on one of the most challenging telemarketing projects ever undertaken by a telecommunications company. The key aims of the project were to retain existing customers and increase sales within their customer base. BT's existing system did not have the capacity to manage the scale of the...
- Tags: British Telecommunications, Graham Technology, Telemarketing, Call Centers, Business Structures, Sales Strategy, Telecom & Utilities, Advertising & Promotion, Telephony, Customer Relationship Management (CRM), Telecommunications, Marketing, Marketing Research, It Operations, Finance, Sales, Networking, Enterprise Software, Software
- Case studies
- Oracle Case Study: IVAX
- With operations in 36 countries and markets in more than 80 countries, IVAX had outgrown its in-house customer information system. IVAX was looking for ways to maximize the profitability of its customer relationships. The company needed a solution that could help its telemarketing staff target the right products to the...
- Tags: Oracle Corp., IVAX Corp., PeopleSoft Solution IVAX, Telemarketing, Advertising & Promotion, Marketing, Marketing Research
- Case studies
- Avaya Case Study: Mas Cerca Call Center
- Mas Cerca Call Center, a successful South American company with more than 20 years experience in the outsourcing and telemarketing service market serves important banking and telecommunications companies. The company had an existing Nortel solution to support its 80-agent contact center in Santiago. Due to the competitive nature of its...
- Tags: Avaya Inc., Telemarketing, Call Centers, Advertising & Promotion, Customer Relationship Management (CRM), Marketing, Marketing Research, It Operations, Enterprise Software, Software
- Case studies 2007-08-01
- Does UC present new opportunities for spammers?
- As we head into a new year, 2008 promises to bring about revolutionary changes in the ways we use familiar communications tools. The premise of the coming integration of different forms of messaging -- e-mail, voice, IM -- into unified communications systems is exciting. UC makes it easy to get...
- Tags: Telemarketing, VoIP, Phone, Spammer, Voicemail, News, UC, Spam, Cyberthreats, Telecom & Utilities, E-mail, Telecommunications, Security, Spam And Phishing, Online Communications, Deb Shinder
- Blog posts 2008-01-04
- Auto Dialer Pro (zip)
- Automatic call center allows to make a large number of supervised or not supervised outbound telemarketing calls. This program is specifically designed for small businesses conducting surveys, church and community announcements, telemarketers and sales leads, fund raisers, political campaigning, and engineers testing remote equipment.Version 4.8 allows to use Excel spreadsheet...
- Tags: Phone, Dialer, Telemarketing, Sales Strategy, Advertising & Promotion, Telecom & Utilities, Marketing, Marketing Research, Sales
- Software downloads 2007-11-16
- Leading Finnish Magazine Publisher Boosts Sales and Improves Service With SAP Business Communications Management
- For Sanoma Magazines Finland Oy, replacing its traditional telephony system with the IP-based SAP Business Communications Management software proved to be a smart move. With the SAP software, the company was able to integrate their distributed telesales network into a single virtual operation. As a result, the publisher improved overall...
- Tags: Telesales, SAP AG, Telemarketing, Sales Channel, Advertising & Promotion, Marketing, Marketing Research, Sales
- Case studies 2007-08-01
- Is it me, or has there been a resurgence in telemarketing calls lately?
- OK, so I'm a Verizon customer and hold 3 different credit cards, but that doesn't mean I need to be telemarketed about products I already own or subscribe to. It's bad enough some moron calls me when I'm having dinner to spew his/her sales pitch of a product I...
- Tags: Sales strategy, Sales force management, Sales channel, Big Ole Jack, sales call, sales, telemarketing
- Discussion threads 2007-07-31
- Web Content Grabber (exe)
- Here is what Web Grabber is helping our customer do. Produce highly effective direct marketing campaigns: Grab your list then print your Mailing Labels right from the tool. Grab your list then print envelopes from Microsoft Word or Grab your list and E-Mail your letter directly from the tool. Generate...
- Tags: Web, Direct Marketing, Tool, Telemarketing, Advertising & Promotion, Productivity, Sales Channel, E-mail, Channel Management, Marketing Research, Marketing, Sales, Online Communications
- Software downloads 2007-01-17
- Mekashron Business (exe)
- Innovative software from Mekashron has made the job of automating and digitizing offices easier by consolidating the most important office functions into one effective and easy-to-use application. With the simplicity and power to comfortably manage millions of contacts with a single program from anywhere in the world, Mekashron Business has...
- Tags: Customer Service, Phone, Telemarketing, Customer Relationship Management (CRM), Product Marketing, Telecom & Utilities, Marketing, Marketing Research, Enterprise Software, Software
- Software downloads 2006-10-11
- Contact Your Client Professional (exe)
- Contact Your Client Professional is a complete business solution with advanced marketing platform designed specifically for the SOHO Small Office Home Office Includes: contact manager, CRM, invoicing, products, inventory, payments, commissions, credit cards, data extraction, support system, telemarketing system, follow up system, agenda, marketing campaigns tracking, templates system, auto-messenger, free...
- Tags: Telemarketing, Marketing Research, Advertising & Promotion, Marketing
- Software downloads 2006-02-28
- Sales Navigator (exe)
- Professional Sales Management Software featuring contact management, customer service, order entry, and telemarketing. If you are already using something like ACT or other simple CRM packages, this is your next step and we'll help you get there. We specialize in customizations and support.
- Tags: Netscape Navigator, Sales Strategy, Telemarketing, Advertising & Promotion, Sales Force Management, Web Browsers, Customer Relationship Management (CRM), Sales, Marketing, Marketing Research, Internet, Enterprise Software, Software
- Software downloads 2005-10-18
