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Avaya Case Study: Telefutura: Telefutura is one of Brazil's five largest contact centers. Operational excellence, initiative and dedication to building strong client relationships differentiate Telefutura in its market segment. Telefutura wanted a platform that would enable its contact centers to take full advantage of Internet Protocol IP telephony, so that it could maximize efficiency...; Tags: Contact Center, Avaya Inc., Telefutura, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; Case studies

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