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- Number Portability (NP): Ensuring Convenience and Fostering Competition in Telecommunications
- The purpose of this paper is to identify and explore the issues, challenges, and potential solutions related to number portability in the United States, with an emphasis on service provider portability, commonly referred to as local number portability LNP. Number portability is a circuit-switch telecommunications network feature that enables end...
- Tags: VeriSign Inc., Portability, Number Portability, Telephony, Business Services, Telecom & Utilities, Telecommunications, Networking
- White papers 2004-04-13
- ADC Telecommunications Case Study: Convention Center
- A large convention center in San Francisco wanted to ensure that their facility had sufficient coverage and capacity for attendees to use their mobile devices during their events. The design of the convention center made it very difficult to provide service to all areas of the venue. Some wireless service...
- Tags: ADC Telecommunications Inc., Convention, Business Services
- Case studies
- Service Level Agreement Management With Adaptive Coordination
- Service Level Agreement Management in the telecommunications domain consists of a set of mechanisms for provisioning and monitoring services according to requirements given by either a customer or provider. This paper presents an approach to adaptive coordination between customers requesting service via an SLA, and the provider who owns and...
- Tags: SLA, Network, Service Level Management, Networking, It Operations, It service Management
- White papers 2006-07-19
- BEA and HP Create Flexible, Resilient O2 Active Portal
- mmO2 is a leading mobile service provider with nearly 21 million customers throughout Germany, Ireland, and the United Kingdom. The challenges faced by mmO2 included optimising image presentation, having to utilise both the WAP and Short Message Service SMS protocols to deliver content and ensuring reliable access to multimedia features,...
- Tags: BEA Systems Inc., Hewlett-Packard Co., O2 Plc., Service Provider, Wireless Application, mmO2, WAP, Business Services, Portals, Wireless, Wi-Fi, Cellular Phones, Web Technology, Internet, Consumer Electronics, Personal Technology
- Case studies
- Soul Pattinson Telecommunications Rapidly Builds Out SDH Infrastructure
- Soul Pattinson Telecommunications SPT as a broadcast TV provider has grown to become the second-largest regional telecommunications service provider in Australia. SPT decided to upgrade its network to deliver digital video rather than analog to improve its network efficiency. SPT selected Cisco. The Cisco ONS 15454 SDH platforms, which replaced...
- Tags: Network, SDH, Cisco Systems Inc., Fiber Optics, Optical Networking, Telecommunications, Networking
- Case studies
- Omani Mobile Company Increases Productivity After Deploying Standardised IT Infrastructure
- Oman Mobile Telecommunications is the dominant mobile telecommunications service provider in the Sultanate of Oman. In 2006, the company decided to standardise its IT infrastructure to meet business challenges and improve customer service by using the Microsoft Infrastructure Optimisation Model IOM. Microsoft Services has provided Oman Mobile with a roadmap...
- Tags: Mobile, Information Technology, Microsoft Corp., Oman Mobile Telecommunications, Microsoft Services, Advertising & Promotion, Business Services, Strategy, Marketing, Management
- Case studies
- Custom Blended Learning Solution Increases Market Penetration for CPE Provider
- Customer Premises Equipment Provider CPE Provider is one of the world's leading providers of communications services and equipment. CPE Provider was faced with the challenge of addressing the competency of 200 technical and sales employees from the non-CPE Provider who lacked expertise in the CPE telecommunications market. Likewise, CPE Provider...
- Tags: Global Knowledge Network Inc., Training, Workforce Management, Sales Strategy, Human Resources, Sales
- Case studies
- Intelsat Provides First Internet Access to Grand Santi, French Guiana
- Outremer Telecom of Martinique, a leading telecommunications service provider that covers France's overseas territories, wanted to set up a telecommunications network that would make access to the Internet, distance learning and other information technologies possible and affordable for the population of Grand Santi, one of the communities in the west...
- Tags: Internet Access, Intelsat Ltd., Telephony, Telecom & Utilities, Telecommunications, Internet, Networking
- Case studies
- Telecommunications Provider Improves Productivity and Customer Service
- Telekom Slovenije is a leading Slovenian telecommunications provider. In 2005 the company replaced its hosted messaging services with a solution based on Microsoft Exchange Server 2003. The company was pleased with the results, and in 2006 deployed Microsoft Exchange Server 2007 to take advantage of the new version's advanced mobile...
- Tags: Customer Service, Microsoft Exchange Server, Telecommunications, Messaging, Microsoft Corp., Telekom Slovenije, Groupware, E-mail Servers, Enterprise Software, Software
- Case studies
- Enabling Service Innovation: Maximizing Assets and Revenue in a Changing Network Environment
- Telecommunications technologies and network architectures are constantly changing. This means that Telecommunications Service Provider TSP executives must make business decisions about products, services and markets against a moving target of network technologies and business and service strategies. In this unstable environment, strategic decisions are therefore often made without knowing how...
- Tags: Asset, Innovation, Revenue, Network, Service Provider, SOA, Service-Oriented Architecture (SOA), Business Services, Telephony, Networking, Telecom & Utilities, Web Services, Telecommunications, Middleware, Enterprise Software, Software
- White papers 2007-06-15
- TelCove's Sweet Deal With Hershey Foods
- Hershey Foods Corporation recognized the criticality of superior communications services for its everyday business transactions. The company was looking for a telecommunications services provider that offered the best combination of local telecommunications services, local access agreements, and a mix of special and value-added services for the twelve buildings located in...
- Tags: Hershey Foods Corp., TelCove, Telephony, Telecom & Utilities, Telecommunications, Networking
- Case studies
- How to Series SLA: Getting It Right - An Enterprise's Business Objectives Should Form the Fundamental Basis of an SLA
- Getting the best value from a service provider is largely dependent on how good is the Service Level Agreement SLA that an enterprise has with its service provider. However, enterprises often either are not aware as to what constitutes a good SLA or they end up signing an SLA that...
- Tags: SLA, Service Provider, Service Level Management, Business Services, It Operations, It service Management
- White papers 2005-03-05
- Telecommunications Provider Offers Hosted Messaging Service for Small Businesses
- Telenor wanted to maximise its strengths as a global provider of broadband and mobile phone services by offering a hosted e-mail solution for Small and Medium-sized Enterprises SMEs. It worked with Microsoft and Microsoft Gold Certified Partner Avanade to implement a hosted platform based on Microsoft Exchange Server 2003 communication...
- Tags: Small And Medium Enterprise, Microsoft Exchange Server, Telecommunications, Small Business, Messaging, Microsoft Corp., Smb/Sme, E-mail, E-mail Servers, Groupware, Portals, Online Communications, Enterprise Software, Software, Internet
- Case studies
- Make Sure Your SLA Is Aok
- If one outsource technology functions to an IT Information Technology provider like an ISP Internet Service Provider or ASP Application Service Provider, one needs an SLA Service Level Agreement. An SLA details the service levels one can expect from an outsourcer and the consequences for failing to achieve them. Consequences...
- Tags: SLA, Service Level Management, Internet Service Providers (ISPs), It Operations, It service Management, Internet
- White papers
- Less Is More: TeliaSonera Targets for Value With Two-Stage Modeling
- Direct marketers traditionally regard response rates as a measure of a successful campaign. However, some customers who are hard to activate can deliver high revenues. Should they be ignored or pursued? TeliaSonera, the leading telecommunications services provider in the Nordic and Baltic region, used SAS Telecommunications Intelligence Solutions to target...
- Tags: TeliaSonera, SAS Institute, telecommunications
- Case studies 2006-10-20
- ADC Telecommunications Case Study: Coastline Highway and Interior Canyons
- Two service providers were challenged with providing wireless service in the rural canyons along the California coastline. One provider utilized Analog Modulation AMPS and Digital Modulation CDMA to provide 800 MHz mobile phone service, and the other provider utilized Analog Modulation AMPS and Digital Modulation TDMA for its 800 MHz...
- Tags: ADC Telecommunications Inc., Cellular Phones, Consumer Electronics, Personal Technology
- Case studies
- A New Wireless Provider Quickly Launches a Robust Offering of Telecommunications Services
- Wisconsin-based Airadigm Communications is the provider of Einstein PCS and Airadigm Wireless Business Solutions to thousands of regional customers. Few years ago, Airadigm was a new wireless provider trying to launch coverage across Wisconsin, and they needed to quickly establish a robust offering of connectivity and signaling services. The company...
- Tags: VeriSign Inc., Telecommunications, Telephony, Security, Wireless, Networking
- Case studies
- Why Service Providers Should Offer Security as a Value-Added Service to Consumers, SMBs, and Enterprises
- A revolution is taking place in telecommunications, with broadband technology at its heart. Unstoppable and welcome, broadband is spearheading the replacement of much of the world's telecommunications infrastructure with a new, high-speed, converged network across which data, voice, TV/video, and games will all flow unimpeded. While PC and network security...
- Tags: Security, Network, Revolution, Broadband, Service Provider, Small And Medium Business, Telephony, Business Services, Telecommunications, Telecom & Utilities, Networking
- White papers 2006-09-01
- Mannesmann Arcor: SAP Telecommunications Solution Offers Effective Support for Rapid Growth
- Germany's second-largest fixed network telecommunications company, Mannesmann Arcor, chose to implement the powerful, flexible SAP Telecommunications industry solution, ensuring effective IT support for its rapidly growing business. The implemented solution comprises basically all core R/3 modules. Service Management, an essential part of the solution, is employed at Mannesmann Arcor for...
- Tags: Solution, SAP AG, Enterprise Resource Planning (ERP), Network Administration, Telecom & Utilities, Telecommunications, Networking, Enterprise Software, Software
- Case studies
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