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- Wipe PC hard drives with a bootable 'Danger' floppy
- Before you trash, donate, sell, or reuse an old PC, you should always wipe its hard drive. This is often a quick process when performed on a single machine, but performing this same task on dozens of machines can take much longer. If you need to wipe the hard drives...
- Tags: Autoexec.bat, Bill Detwiler, Efdisk, floppy disk, hard drive, PC, Ted Laun
- Technical articles 2003-10-13
- Promote communication between support desk and net admin staff
- When support techs and net admins don't communicate well, it's often the end users who suffer. Read views from both sides of the IT fence and some suggestions for bridging the communication gap in your company.Many medium-size and enterprise-level organizations divide the IT staff into at least two separate departments:...
- Tags: Call centers, NETWORKING, Mike Walton, Ted Laun, help desk, Mike Laun, network administration, administrator, network, server
- Technical articles 2002-04-23
- Late at night, a techie tune could be heard
- Heavy eyelids and cups of coffee are sure signs of late-night, got-to-meet-a-deadline activity in the tech support area. Tell us what type of music helps keep you humming through the wee hours when you're working the graveyard shift.It is 2 A.M. and you're trying to beat a deadline. Or maybe...
- Tags: Mike Walton, up-and, Ted Laun, music, server room, server
- Technical articles 2002-03-15
- Talking Shop: Use the Windows Command Prompt to speed up remote support
- Uses the Command Prompt for situations where Windows 2000s Microsoft Management Console MMC is too slow.When you’re supporting a remote user with a slow network connection, Windows 2000's built-in Microsoft Management Console MMC isn't always your best answer. While this handy tool provides a simple, easy-to-use graphical interface, MMC can...
- Tags: Workstations, Mike Walton, remote support, Microsoft Windows, Ted Laun, Telnet, remote workstation
- Technical articles 2002-02-25
- Talking Shop: Use our guide to decide who gets help first
- A help desk triage policyThere are days on the help desk when you wonder if a full moon has caused every end user to lose whatever PC sense they had. When such calls come flooding in, having an effective help desk triage policy is critical to providing quality, timely support....
- Tags: Call centers, Mike Walton, help desk, Ted Laun, triage policy
- Technical articles 2002-02-22
- Naming conventions ease the burden on support
- Developing a naming convention for host names on both client and server computers can ease the burden on a support staff. But not just any naming convention will do. Check out how we do it at TechRepublic and see how useful a naming convention can be.There are a lot of...
- Tags: Asset management, PRODUCTIVITY, Notebooks, Microsoft Windows 2000, Operating systems, airport code, operating system, Mike Walton, Ted Laun, laptop computer, asset, computer
- Technical articles 2001-12-10
- Download our software support decision tree to keep your help desk on track
- Making the best use of your time on a software support call requires a systematic approach. Check out the process used at TechRepublic and then download our software troubleshooting decision tree.When end users call the help desk with a problem with an application, it is tempting to try to solve...
- Tags: Call centers, PRODUCTIVITY, Mike Walton, help desk, Ted Laun, decision tree
- Technical articles 2001-10-30
- Three rules for supporting laptops
- Laptop computers take more care and support than desktop computers, but Ted Laun's three rules for supporting laptops can limit the headaches often associated with computers on the move.With the advent of high-speed access from homes and hotels, more and more organizations are boosting workers’ productivity by providing laptop computers.Despite...
- Tags: Notebooks, PRODUCTIVITY, Mike Walton, laptop computer, Ted Laun, computer, branch office
- Technical articles 2001-05-28
Additional Resources
- Wacky Linux Adventures are go!
- Ted Laun, our local tech support guru, just left my cubicle less one surplus Compaq Armada M300 laptop, with the parting instructions of "do whatever you want to with that." It's a frankensteined Pentium-3 unit with a DVD-ROM and floppy drive, but no internal wireless card and...
- Tags: Linux, Notebooks, Wi-Fi, Wireless, Operating Systems, Software, Hardware, Notebooks & Tablets, Jay Garmon
- Blog posts 2006-01-03
- Ted Neward on Interoperability
- Ted Neward discusses the present state and future of interoperability. Java and .NET compatibility are discussed and Ted touches on a wide range of topics ranging from XML's shortcomings as a messenger format to proprietary systems in .NET 3.0.
- Tags: Interoperability, Microsoft Corp., Ted Neward, .Net, Application Servers, Middleware, Software Development, Software/Web Development, Enterprise Software, Software
- Webcasts
- Photos: Bill Clinton tops TED trio
- Former U.S. president, along with renowned biologist and famed photographer, goes before TED Conference crowd to state an ambitious wish.
- Tags: Ted, Bill Clinton, wish, trio, conference, president, photograph, U.S.
- Image galleries 2007-03-09
- Time-Driven Early Discard (TED) to Improve the Fairness of TCP Congestion Control
- This paper proposes a novel adaptive AQM advanced queue management approach called Time-Driven Early Discard TED. The basic underlying idea is to set a deadline on packet service time in routers, beyond which packets are discarded. TED is shown to improve fairness among TCP connections sharing congested links when the...
- Tags: Deadline, TCP, Fairness, Time-Driven Early Discard, Underlying Idea, Tcp/Ip, Networking
- White papers 2006-08-29
- International Clothing Retailer Promotes Remote Working With Messaging Solution
- With the business growing quickly worldwide, collaboration has become increasingly important. Ted Baker wanted to replace a UNIX-based messaging solution to give employees a solution that would better support them better outside the office. Ted Baker worked with Microsoft Gold Certified Partner Lynx Technology to deploy a new Microsoft-based messaging...
- Tags: Messaging, Microsoft Corp., Groupware, Enterprise Software, Software
- Case studies 2007-07-03
- Save time using batch files to perform repetitive tasks in a Windows environment
- Batch files are still a viable tool for performing simple day-to-day tasks in a Windows operating system environment. Because a batch file can contain logic such as loops, simple menus, if statements, and prompts, it can be programmed to perform surprisingly complicated manipulations, saving time for end users, support personnel,...
- Tags: TechRepublic Inc., Environment, Microsoft Windows, Operating Systems, Software
- Download resources 2005-04-11
- Tapping TED to get tech to help others
- Link to the photo galleryBill Clinton tops TED triohttp://content.techrepublic.com.com/2346-1035_11-58158.htmlStay on top of the latest tech news with our free IT News Digest newsletter, delivered each weekday. Automatically sign up today!http://nl.com.com/MiniFormHandler?brand=techrepublic&list_id=e019
- Tags: Sonja Thompson, Ted
- Discussion threads 2007-03-12
- Be in control when you take your work home
- Working from home can be both a blessing and a curse. Find out what a few TechRepublic employees think about the increasingly blurred line between their professional and private lives, and then let us know your opinion.As laptops, cell phones, pagers, PDAs, and high-speed Internet access continue to enable a...
- Tags: TechRepublic Inc., Workplace, Home, Ed Engelking, Bill Detwiler, pervasive workplace
- Technical articles 2001-02-07
- Go to hunting school with Dick Cheney
- .http://www.quailhuntingschool.com/flash.phpCan you get your hunting certificate?I'd rather go hunting with Dick Cheney ...... than riding around in a car with Ted Kennedy.GOT IT!and it only took me five times!Got it printed out and hung on my wall! :DGot mineAnd with 1 or 2 beers!!Having Your DruthersI don't want to...
- Tags: Dick Cheney, fun, maxwell edison, off-topic, quail, Ted Kennedy
- Discussion threads 2006-03-04
- Wacky Linux Adventures Part 1: Hardware ignorance
- Welcome one and all to the first of many Wacky Linux Adventures starring me, The Trivia Geek. Before we begin, let's set the stage a bit, shall we? I'm a complete technical fraud. Sure, I've coded some HTML in my time, done a very tiny...
- Tags: PC, Laptop Computer, Linux, Microsoft Windows, Notebooks, Operating Systems, UNIX, Open Source, Software, Hardware, Notebooks & Tablets, Jay Garmon
- Blog posts 2006-01-10
- Be in control when you take your work home
- Working from home can be both a blessing and a curse. Find out what a few TechRepublic employees think about the increasingly blurred line between their professional and private lives, and then let us know your opinion.As laptops, cell phones, pagers, PDAs, and high-speed Internet access continue to enable a...
- Tags: Recruitment & Selection, Bill Detwiler, workplace, pervasive workplace, Pervasive Workplace, Pervasive
- Technical articles 2001-02-07
- Ten tech-related YouTube clips you shouldn't miss
- From the chimp playing Pac-Man to Jon Stewart's jabs at Sen. Ted Stevens, here's a greatest hits collection of tech videos.
- Tags: jab, YouTube, video, Jon Stewart, Sen., YouTube Inc.
- Image galleries 2006-07-19
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