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TechTonics Case Study: Service Level Agreements: TechTonics has worked with a major New Zealand corporation to completely align the service levels provided by their vendors to ensure that they meet the needs of the business. By gathering the business requirements from the individual business departments and distilling these expectations for genuine technical requirements, TechTonics helped to...; Tags: SLA, Requirement, TechTonics, ITIL, Service Level Management, Process Improvement, It Services, It Operations, It service Management, Quality, Business Operations; Case studies

Are bloggers destroying journalism as we know it?: The word "amature"comes from the Latin verb "amo" which means to love.The man who first observed genetics was not a scientist, but a monk who was a gardner. The first one to theorize plate techtonics was not a geologist, but a cartographer.Tbe first working Airplanes were developed by a...; Tags: Blogging, Andy Moon, blogger, media; Discussion threads 2007-06-18

Windows XP vs. Mac OS X: This presentation, entitled Standardizing on Windows XP Instead of MAC OS X, provides a pre-packaged option for defending Windows XP against MAC OS X. ...; Buy Now

Cisco IOS Command Chart (IOS v.12+): Becoming proficient with Cisco equipment means remembering a whole new set of commands. These command charts give you a quick way to look up the needed IOS commands and switches when you need them.; Buy Now