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- GroupLink Announces New Version of IT HelpDesk Software
- This webcast has been hosted by Tripwire. It will discuss Customer satisfaction surveys at the close of a ticket, emergency banner to notify end users of system down times, ticket Pool for technicians to find and follow up on unassigned tickets, technicians can search through LDAP to add end users...
- Tags: Novell Inc., Ticket, Information Technology, Technician, GroupLink, LDAP, Help Desk, Call Centers, Directory Services, Product Marketing, Enterprise Software, Software, It Operations, Marketing
- Webcasts
- The Anatomy of a Custom BlackBerry Field Force Application
- Unlike many field service organizations, where the service calls originate in the call center, BOWE BELL+ HOWELL's technicians create and dispatch their own tickets. Since the technician already works onsite, the service call is often a phone call or a tap on the shoulder from a customer who needs service....
- Tags: RIM BlackBerry, Technician, Handhelds, Hardware
- Case studies
- Bovine Artificial Insemination Cooperative Saves 25 Percent on Data Management
- Agire, part of the Amelis Group, is a farming cooperative specialising in bovine artificial insemination in Normandy, France. Amelis represents 12 percent of the French bovine insemination market. The cooperative wanted a handheld technology solution that could process large volumes of data and provide insemination technicians with fast access to...
- Tags: Microsoft Corp., Technician, Amelis Group, Data Management, Pocket PC, Handhelds, Microsoft Windows, Operating Systems, Hardware, Software
- Case studies
- City of Owen Sound IT Technician Gets Career Path Boost From Blended Learning
- Known as The City by the Bay and The Scenic City, Owen Sound is a harbor town with a heritage tied to the commerce and culture of the Great Lakes. The City's PC technician is responsible for keeping more than 200 PCs operating smoothly. When the city migrated its operating...
- Tags: Global Knowledge Network Inc., PC, Information Technology, Career, Technician, Scenic City, Microsoft Windows, Desktops, Operating Systems, Software, Hardware
- Case studies
- Service Company Eliminates the Need for 70 Paper Manuals by Providing Field Technicians With Handheld Devices
- Technicians at ware-washing manufacturer Winterhalter spend most of their day in the field repairing and servicing equipment. They used handheld devices running Microsoft Windows Mobile software for Pocket PCs to record parts codes. But they had to carry numerous paper manuals to identify parts, and keying in complex codes was...
- Tags: Service Management, Manual, Handheld Device, Microsoft Corp., Technician, Handhelds, It Services, Pocket PC, Hardware
- Case studies
- IT Services Company Speeds Response Time, Improves Customer Service
- Express Computer Service Center provides on-site IT services for clients in British Columbia, Canada. The firm's technicians spend 80 percent of their time on the road, working at client locations to troubleshoot emergency problems or conduct regular maintenance. Previously, client documents and background information were stored on a central server...
- Tags: Customer Service, Information Technology, Microsoft Corp., Technician, Express Computer Service Center, It Services, Strategy, Management
- Case studies
- HelpBeam (exe)
- HelpBeam is a web-based remote support service that provides a simple way for support technicians to quickly resolve online PC support requests through remote access. All the customer must do is visit the HelpBeam web site and download a small application. The support technician can then view, control and transfer...
- Tags: Remote Support, Technician, HelpBeam, Remote Administration, Security
- Software downloads 2008-05-08
- Repair Shop Calendar for Workgroup (zip)
- This is a more powerful version of Repair Shop Calendar, with all of the features of the standard version, but with the additional capability to share data in real time over the network. It's perfect for technicians to plan working hours so that the orders do not overlap with someone...
- Tags: Technician, Networking
- Software downloads 2007-12-27
- Repair Shop Calendar (exe)
- Repair Shop Calendar is a calendar for repair shops, dealing with cars, bikes, bicycles, home equipment, cloths and shoes. It's perfect for technicians to plan working hours so that the orders do not overlap with someone else, keep track of scheduled appointments and what service bay technicians will be using....
- Tags: Technician, Calendar, Repair Shop Calendar, E-mail, Telecom & Utilities, Online Communications
- Software downloads 2007-12-12
- The Technician Database 2007 (zip)
- The Technician Database 2007 includes many options that will make your work simple and trouble free. This useful application allows any technician to store all yours customers records in a simple way. The References option, allows you to add and update information you encounter during repairs, this information can be...
- Tags: Database, Technician, Technician Database 2007, Backups, Security
- Software downloads 2007-06-28
- What do you ask in an interview?
- What do you ask in an interview?Ok this question is for everyone.I have always fell into my jobs in the past, usually because of networking. So I have never paid much attention to the interview process.We are looking for an "IT HELP DESK TECHNICIAN" at my place of business. This...
- Tags: job, help desk, management, support, it, helpdesk, technician, jc2it, it management
- Discussion threads 2006-03-23
- What do I.T. people do all day?
- Why do sooooooo many users think that we don't do anything all day. The IS department where I work is in a secure area where only the IS people have access. So when people see me, they always ask, "What do you do up there all day? ...
- Tags: admin., asker, brj1980@..., i.s., i.t., information technology, job, network, off-topic, support, tech, technician, user
- Discussion threads 2005-10-07
- MS Project - iif this can be done?
- I want to create in MS Project a formula in a custom field to test for the existance of certain resources. This works fine:iif([Resource Names] = "Technician","Yes","No")The problem is it will only pick up the resource if it is the only one. If Technician is allocated with another...
- Tags: InStr, Microsoft Corp., Microsoft Project, mike@..., programming, Technician
- Discussion threads 2005-05-12
- The key to cost-effective support for specialized applications
- By Chris Ciccolini and Barry Sorkin, SEI Information TechnologyAs many CIOs know, packaged and proprietary applications are very different animals when it comes to user support—especially in terms of the IT budget. Support for widespread office applications like Microsoft Word and Excel lends itself to standardization, and expertise in these...
- Tags: call-center, Guest Contributor, knowledge, Level 1, Level 2, proprietary application, technician
- Technical articles 2003-05-14
- Put a little slack in your electronic leash
- With information systems accessible from any time zone, 24/7 support is becoming a necessity—and network admins' leashes are getting shorter and shorter. Jason Hiner provides some concrete suggestions for getting a little more breathing room.We are currently transitioning into an integrated global society where someone somewhere is always going to...
- Tags: Information Technology, Pager, Technician, News, TechRepublic Inc., Jason Hiner MCSE, CCNA, pervasive workplace, Jason \, Jason \"Hiner MCSE, CCNA\"
- Technical articles 2001-02-21
Additional Resources
- IT Technician
- n/aYou're RightThe title of IT Technician is 'Not Applicable.':-)i thoughtthe title for it technician was internal troubles technician
- Tags: Strategy, gmaun@..., IT Technician, information technology
- Discussion threads 2007-05-30
- stopping viruses
- technicianWhat type of computer?What operating system?The only trueway to stop a virus technician is to take them far out into the desert and drop them in a deep sandy hole. It works best if no knows that you are with them or even know of them.
- Tags: Cyberthreats, Viruses and worms, kewetse@..., virus
- Discussion threads 2007-10-05
- Take this job, and compare the pay online
- support technicianTier 1 support technician for fortune 500 company. Basic and advanced computer support.
- Tags: antoniotalbot@..., job
- Discussion threads 2007-04-26
- A+, Network+, Security+ Exams in a Nutshell: Overview of A+ Essentials Exam
- The A+ Essentials exam is the first of CompTIA's two exams required for completing the A+ certification. The A+ certification is an entry-level certification for those individuals who wish to pursue their careers in computer hardware and software support. The candidate must pass two exams in order to get his...
- Tags: Exam, A+ Certification, A+ Essentials Exam
- Book chapters 2007-03-01
- technician to user ratio
- I am trying to find out what is the common or "best practice" technician to user ratio. I work for a software company that uses Linux, Windows, and Apple OS. The team supports servers and desktops. If there is someone out there with a similar environment, I...
- Tags: Operating systems, AntMajor
- Discussion threads 2006-10-01
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