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- World's most useless tech support document
- The Internet can enable better communication between a company and its customers. One place where you really see that is in the area of technical support documents.Some of you may not be old enough to remember but there was a time when if you needed help with some software...
- Tags: Technical Support, Tech Support, Oracle, Documentation
- Blog posts 2007-07-19
- Professional development and technical resources
- What essential and proven resources exist that support technical and professional growth to DBA’s or technicians who are limited to narrow focus work that supports a daily grind?What resources are essential to DBA’s facing production issues (or maintain current information involving bug fixes, releases, known problem, and resolutions)?What resources exist...
- Tags: career, information, professional development, resources, software, steven.jackson@..., technical support
- Discussion threads 2007-01-16
- Hands On IT Technical Support Manager
- I'm interested to know what everyone understands by the term 'hands-on' in the context of an IT Technical Support Managers role. What does it mean to you? Also, is this role usually predominantly managerial or technical?
- Tags: Choppit
- Discussion threads 2007-01-12
- Essential utilities in Technical Support
- What are the utilities you consider essential for Technical Support? My personal list includes Ghost, Netboot, AVG Antivirus and SANDRA. What´s on your list? Please be specific and state whther they´re freeware, shareware or licensed software.fdisk vmlinuz lynxrip ms partitions off, put linux partitions in, then go get an install...
- Tags: Technical Support
- Q&A 2005-03-27
- Essential utilities for Technical Support
- What are the utilities you consider essential for Technical Support? My personal list includes Ghost, Netboot, AVG Antivirus and SANDRA. What´s on your list?simple listethtoolifconfigedlinuxconf+utilsfdiske2ede2resizee2fsktraceroutelynxiptables-ipv6shorewallspamassasinreiserfs utilstools to actually figure out what is happening, and do something to fix problem instead of masking the problem with a bandaidSpywareAdd Spybot and Ad-Aware...
- Tags: DOS, jgdewindt@..., NTFS, Simple List, Technical Support
- Discussion threads 2005-03-27
- Top five reasons to leave Windows 9x behind
- If you're still using the Windows 95 or Windows 98 operating system, it’s high time you consider moving on with your computer life. There are a lot better things that you can do with your computer than mess around with an ancient OS. Besides, Windows XP, on the market since...
- Tags: Greg Shultz, Microsoft Corp., Microsoft Windows, Microsoft Windows 95, Microsoft Windows 98, operating system, technical support, Windows 9X
- Technical articles 2003-04-02
Additional Resources
- the role of techical role & responsi
- Hi, What is the role and responsibility of:Technical person as pre-sales?Technical person as Implementation?technical person as Support?ThanksIn answer:1: To assist the salesperson with technical issues, questions and concerns on the product being sold.2: To install the technical solution.3: To provide the client assistance in resolving technical issues.From my view:Pre-sales: Engineering...
- Tags: Technical, Implementation
- Q&A 2006-02-23
- Web hosting support for resellers
- My company is thinking about becoming a Web site hosting reseller, however we don't have the technical support staff to help us. I've been looking into outsourcing the technical team. I see there are a few companies that offer this assistance, but they are largely based in India. Has anyone...
- Tags: Outsourcing, shari@..., Web hosting
- Discussion threads 2007-05-17
- Technical Support for Appliance Based Secure Messaging Network Product
- Increasing market pressures drove a leader in appliance-based solutions for Secure Messaging Networks to reduce costs by employing technical support teams on a time-share basis. As such, the existing technical support team lacked the capacity to effectively respond to queries. MindTree Consulting deployed a team of Enterprise Technical Support Engineers...
- Tags: MindTree Consulting, Team, Network, Messaging, Team Management, Management
- Case studies 2008-03-20
- White Paper - Technical Support Services
- In today's competitive business and technology-oriented environment, the need for customer support is rising. The one thing that differentiates an organization from its competitors is the level and quality of customer service provided. Technical support is one service under Customer Interaction services, which requires technical knowledge, and business communication skills....
- Tags: Support Services, 24/7 Customer, Business Process Outsourcing (BPO), It Services, Outsourcing, Product Marketing, Customer Relationship Management (CRM), Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Marketing, Enterprise Software, Software, Management
- White papers 2004-10-19
- Framework for ICT Technical Support
- ITIL is derived from the collective experiences of ICT technical support providers all over the UK. It represents their learning curve over the last 20 years and has been distilled into a set of common processes applicable to any establishment using ICT. The emphasis of FITS is on proactive tasks...
- Tags: Information And Communication Technology, Strategy, ITIL, Management, It Services
- White papers 2004-03-01
- Trend move out IT technical Support
- Hi,I'm new undergraduate from business IT major in IS. Prev i have some short-term experienced in System Admin. It more on technical support.However, Technical support roles seem no longer play critic roles in this 20th century. A lot company outsource IT support and one-man-show/multi-task to support whole organisation IT....
- Tags: Professional development, Strategy, Development tools, ChristineJane, information technology
- Discussion threads 2007-05-16
- How Cisco IT Migrated to an ERP Technical Support Module
- Within the IT world, engineers are considered the most challenging user base when it comes to technology change. The biggest challenges associated with this project were user-focused. Convincing the hundreds of engineers that replacement software was vital to the success of the company was the first hurdle, and introducing the...
- Tags: Information Technology, Oracle11i, ERP, Cisco Systems Inc., Databases, Enterprise Software, Software, Data Management
- Case studies 2007-12-18
- Microsoft Technical Support Documents (exe)
- The Microsoft Technical Support documents contain answers to many common questions about installing and configuring Office 97. The articles were produced by Microsoft support engineers and provide information for both users and administrators. This version is the first release on CNET Download.com.
- Tags: Microsoft Corp., Microsoft Office, Office Suites, Software
- Software downloads 2007-10-03
- Wiki your office's technical knowledge and reduce support calls
- How do you help users support themselves?Wikis aren't the only way to collaborate on technical issues and share knowledge. User forums and FAQs can fill the same role. What's been successful for you?
- Tags: williamjones, Wiki, knowledge
- Discussion threads 2007-09-27
- How Cisco IT Integrated Web Collaboration Into the Technical Assistance Center
- Given the importance of network reliability to businesses, quick and easy customer support provided by highly knowledgeable support engineers is a crucial need. Cisco Systems customers have come to rely on the Cisco Technical Assistance Center TAC for technical support in managing their Cisco-powered networks, from the front-line support of...
- Tags: Web, Web-based Collaboration, Information Technology, Cisco Systems Inc., Cisco Technical Assistance Center
- Case studies 2007-12-18
- Raj
- blog rootTechnical SupportTechnical Support
- Tags: Blogging, aasif
- Discussion threads 2005-09-11
- Technical Resources for Office Products
- This paper lists some of the technical resources available on the Microsoft World Wide Web site that can helps find answers to questions about Microsoft Office. The primary source of technical information for Microsoft support professionals and customers. This comprehensive collection of paper contains detailed how-to information, answers to technical...
- Tags: Microsoft Corp., Office Product
- White papers 2007-02-05
- Canon U.S.A. Systems and Technical Support Division Empowers Dealers to Help Themselves
- A comprehensive network of dealers across the United States sells and provides first line of support for these increasingly sophisticated products. In order to provide superior support to these dealers, Canon U.S.A.'s support team needs reliable and sophisticated technology to manage the support process. The Systems and Technical Support Division...
- Tags: Canon USA Inc., It Management, It service Management
- Case studies
- U.K. Council Improves Problem Resolution With New Technical-Support Agreement
- The Hampshire County Council HCC IT team operates an enterprise-scale environment for 20,000 users and provides outsourced services to other local government organisations. In 2005, the council decided to terminate the contract with its existing support provider to improve problem resolution and receive proactive technical backup. The council purchased Microsoft...
- Tags: Problem Resolution, Council, Account Management, Microsoft Corp., Hampshire County Council IT Team, Sales Channel, Sales Force Management, Outsourcing, Sales, It Operations, Business Operations, Outsourcing & Subcontracting
- Case studies
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