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- Key to ‘Win-Win’ Strategic Outsourcing Relationships
- In this paper HSS proposes a vendor-selection checklist. Outsourcing skeptics claim that an outsider cannot give the same concentration and focus as the in-house team. It therefore becomes imperative to do thorough vendor-scrutiny before entrusting critical technical roadmaps and confidential information on him. Understanding the emphasis of a vendor’s business,...
- Tags: Team, Hughes Software Systems, Vendor Selection, Team Management, Outsourcing, Management, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2003-01-23
- Staffing levels for technical specialists
- As much as possible we like to spread around knowledge so even the deepest and most valuable technical specialists on staff get to take an occasional vacation or go on a course. I am often taken to task by business areas as to why we do not have more...
- Tags: knowledge, technical specialist, staffing strategy, staffing, it managment, staffing levels, it organization, pmoleski@..., it management
- Discussion threads 2006-05-30
- Web hosting support for resellers
- My company is thinking about becoming a Web site hosting reseller, however we don't have the technical support staff to help us. I've been looking into outsourcing the technical team. I see there are a few companies that offer this assistance, but they are largely based in India. Has anyone...
- Tags: Outsourcing, shari@..., Web hosting
- Discussion threads 2007-05-17
- Staff System (zip)
- This product is a professional front end database utility to help businesses with their staff. It incorporates a login system, staff training training, staff communication between staff, a staff rota, staff employee details, staff timesheet, staff supervision, staff complaints, accidents and concerns, job descriptions and attendance etc. This system will...
- Tags: Training, Staff, Workforce Management, Human Resources
- Software downloads 2004-11-09
- Would you want to work for IBM?
- IBM have shocked many of their technical staff with a 15% pay cut! The move comes after IBM was forced to settle a lawsuit brought against them by employees back in 2006. The employees, mainly technical staff, claimed that the company was illegally withholding overtime payments by classifying the...
- Tags: Overtime, Staff, IBM Corp., Government, Operational Accounting, Finance, Justin Fielding
- Blog posts 2008-01-27
- Advise on Computers
- I am looking for advise on hiring the perfect I.T staff.testsuse a series of tests to do that. Written, oral, have an applicant point out errors in scripts or put them on the job for a day or two so you actually see what they are capable of. ...
- Tags: Recruitment & Selection, margaretp@..., computer, job, information technology
- Discussion threads 2007-05-31
- A Helpdesk without Calls... What next?
- A Helpdesk lives on it's incoming calls, but all good support functions should be striving to reduce those incoming calls because it shows an improving technical environment and staff with better technical ability.So, once you've implemented automated account management, trained staff in their product set, secured and controlled the desktop,...
- Tags: help desk, helpdesk, incoming call, it management, n0tl0b
- Discussion threads 2007-01-18
- 7 techniques for managing your technical staff
- On the markThe points made, truly reflect the IT staffs that I have worked with over the past 10+ years. The most important and most often over looked is the need to avoid micromanaging the lower levels of the IT staff. The help desk in may cases can...
- Tags: Help desk, mjrunion, technique
- Discussion threads 2007-10-16
- Technical Writer A Little Too Graphical!!
- I've read through quite a few blunders on the blog and I STILL don't think anyone can surpass my most embarrasing moment personally or professional. I was tasked to write a brief description of a Oracle Filing system and had to email this info to the entire staff of...
- Tags: Blogging
- Discussion threads 2006-03-09
- The weaknesses of a technical project manager
- FIX it NOW! let somebody else correct your mistakes!!!!One of the hardest lessons to learn is that most supervisors bosses DO NOT want to hear about problems except to hear: "Solved!"Most problems are not simple "widget was wrong" situations. The quick fix which looks great is rewarded; however,...
- Tags: MentorCtl, knowledge, technical knowledge
- Discussion threads 2007-04-09
- Novell Case Study: RSPCA
- Founded in 1824 in London, UK, the RSPCA was the first national animal protection society. As the RSPCA's operations grew, the organisation's relatively small IT team was increasingly stretched by the demands of users at remote sites. The organisation wanted to remove the backup functionality from the local sites, thereby...
- Tags: Novell Inc., Backups
- Case studies
- Capacity Planning
- Capacity planning is the process of measuring a Web site's ability to serve content to its visitors at an acceptable speed. The purpose of this document is to present the reader with a clear understanding of the role of capacity planning, how to approach it, and how to maintain it....
- Tags: Capacity, Web Site Development, Web Technology, Channel Management, Internet, Marketing
- White papers 2000-04-02
- PC Helper Toolbar (xpi)
- This freeware utility allows you to get online technical support from our Web site. You can get free pc help 24/7 per day from our professional staff. Our toolbar is free of adware/spyware guaranteed. Try our new remote technical support tool that lets your contact remotely with our technicians for...
- Tags: Freeware, PC, Toolbar, Spyware, Spyware, Adware & Malware, Viruses And Worms, Security
- Software downloads 2005-11-24
- Solution Transforms Customer Service for BRANZ Ltd
- With over 100 specialist staff, BRANZ Ltd provides research, consulting and information services to individuals and organisations within the building and construction industry. With staff focused on satisfying customers' technical requirements, potential sales opportunities were easily overlooked. The company needed to consolidate customer data to allow employees' access to the...
- Tags: Customer Service, Solution, Microsoft Corp., Staff, Sales Strategy, Sales Force Management, Product Marketing, Customer Relationship Management (CRM), Sales, Marketing, Enterprise Software, Software
- Case studies
- Did not recieve product ordered
- We did not receive the Microsoft Office Pak ordered in November, however the charge for the pruduct did come through on the credit card. Please issue a credit or supply the product.Thank you.Sorry to hear that you are having a problem.Unfortunately, you posted in the wrong area to assure...
- Tags: TR Staff
- Q&A 2005-01-04
- Movie-Theater Giant Acts on Technology Decisions With Input From Experts
- A mix of older technology began to hinder business users and technical staff at AMC Entertainment. The company needed a new infrastructure and considered both Microsoft and open-source solutions. AMC attended several Microsoft Technology Center MTC engagements, which provided their team with the technical insight and support to make a...
- Tags: Technology Decision, Microsoft Corp., Open Source
- Case studies 2007-06-01
- Managing Technical Debt
- "Technical Debt" refers to delayed technical work that is incurred when technical short cuts are taken, usually in pursuit of calendar-driven software schedules. Just like financial debt, some technical debts can serve valuable business purposes. Other technical debts are simply counterproductive. The ability to take on debt safely, track debt,...
- Tags: Debt, Tools & Techniques, Financial Accounting, Management, Finance
- White papers 2008-06-30
- Middlesbrough Primary Care Trust Expands IT Service Desk With Hornbill's Supportworks
- Hornbill Systems was selected to supply software for the new IT Services support desk for Middlesbrough Primary Care Trust. Hornbill's Supportworks has been installed and will support 1,800 staff covering all disciplines ranging from district nurses, clinical staff, doctors, specialists such as physiotherapists and general practice staff. Supportworks will enable...
- Tags: Supportworks, Information Technology, Hornbill Systems, Strategy, Help Desk, It Services, Management, It Operations
- Case studies
- Quality Logic Facilitates Communication Between Technical Support and Quality Assurance
- Quality Logic develops and markets computer protocol test software. Quality Logic also provides testing assistance to PC Magazine for product reviews. The company has provided similar assistance in the past to InfoWorld, Byte, MacWorld and PC World magazines. The company wanted to enhance effectiveness of their technical support staff and...
- Tags: QA, Quality Logic, Productivity
- Case studies
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