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Gartner Analyst paper: Magic Quadrant for Integrated SOA Governance Technology Sets, 2007
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TechRepublic Resources

The weaknesses of a technical project manager: FIX it NOW! let somebody else correct your mistakes!!!!One of the hardest lessons to learn is that most supervisors bosses DO NOT want to hear about problems except to hear: "Solved!"Most problems are not simple "widget was wrong" situations. The quick fix which looks great is rewarded; however,...; Tags: MentorCtl, knowledge, technical knowledge; Discussion threads 2007-04-09
Has calculus enhanced your IT career?: Has calculus enhanced your IT career?While struggling to get through Calculus in college, I often wondered how it might benefit me sometime in the future. I'm still wondering. I've found Algebra to be quite useful on several occasions, but thankfully Calculus has never come into the picture. ...; Tags: calculus, Calculus, training, programming, math, pennatomcat, off-topic, information technology; Discussion threads 2006-05-02

Additional Resources

Wiki your office's technical knowledge and reduce support calls: How do you help users support themselves?Wikis aren't the only way to collaborate on technical issues and share knowledge. User forums and FAQs can fill the same role. What's been successful for you?; Tags: williamjones, Wiki, knowledge; Discussion threads 2007-09-27
Staffing levels for technical specialists: As much as possible we like to spread around knowledge so even the deepest and most valuable technical specialists on staff get to take an occasional vacation or go on a course. I am often taken to task by business areas as to why we do not have more...; Tags: knowledge, technical specialist, staffing strategy, staffing, it managment, staffing levels, it organization, pmoleski@..., it management; Discussion threads 2006-05-30
The Knowledge Life Cycle - an Executable Model for the Enterprise: Knowledge Integration includes all knowledge transmission, teaching,knowledge sharing, and other social activity that communicates either an understanding of previously produced organizational knowledge to knowledge workers, or the knowledge that certain sets of knowledge claims have been tested and that they and information about their validity strength is available in...; Tags: Knowledge, Knowledge Integration, Strategy, Management; White papers 1999-04-09

Trend move out IT technical Support: Hi,I'm new undergraduate from business IT major in IS. Prev i have some short-term experienced in System Admin. It more on technical support.However, Technical support roles seem no longer play critic roles in this 20th century. A lot company outsource IT support and one-man-show/multi-task to support whole organisation IT....; Tags: Professional development, Strategy, Development tools, ChristineJane, information technology; Discussion threads 2007-05-16
Measuring & Valuing Knowledge: The Role of the Knowledge Audit: This paper provides insight and guidelines concerning the pivotal role of the knowledge audit in knowledge valuation. It seeks to demonstrate that the knowledge audit is an essential early step in measuring corporate or organisational knowledge-value, while outlining the main knowledge-values that the knowledge audit itself measures and assesses. In...; Tags: Knowledge, Knowledge Audit, Strategy, Management; White papers 2002-07-01
The Journey of Self-Discovery (zip): We don't say that scientific knowledge is useless. Mechanics, electronics, this is also knowledge. But the central point is atma-jnana self-knowledge, knowledge of the soul. In these thirty-one essays, talks, and informal conversations, His Divine Grace A.C. Bhaktivedanta Swami Prabhupada reveals the central point of essential self-knowledge, a knowledge that...; Tags: Knowledge, Strategy, Management; Software downloads 2006-02-09
Implementing Knowledge Transfer Solution Through Web-Based Help Desk System: Knowledge management is a process taking any steps that needed to get the most out of available knowledge resources. KM involved several steps; capturing the knowledge discovering new knowledge, sharing the knowledge and applied the knowledge in the decision making process. In applying the knowledge, it is not necessary for...; Tags: Web, Knowledge, Help Desk, Strategy, Management; White papers 2007-05-01
the role of techical role & responsi: Hi, What is the role and responsibility of:Technical person as pre-sales?Technical person as Implementation?technical person as Support?ThanksIn answer:1: To assist the salesperson with technical issues, questions and concerns on the product being sold.2: To install the technical solution.3: To provide the client assistance in resolving technical issues.From my view:Pre-sales: Engineering...; Tags: Technical, Implementation; Q&A 2006-02-23
Ubuntu: Does anyone here have any information on ubuntu?yesit's free. what's wonderful about these forums is that there's a multitude of people with tons of technical knowledge. however, unfortunately, what doesn't come with the technical expertise is esp. computer technology has simply not come that far. if...; Tags: joelerinthompson@..., Ubuntu; Discussion threads 2007-04-21
U.K. Mental Health Trust Improves Knowledge Transfer With Technical Support Contract: Leeds Mental Health Teaching NHS Trust wanted to transfer knowledge to its IT people to improve operational excellence and prepare to bid for NHS Foundation Trust status. The Trust replaced its disparate IT support contracts with Microsoft Services Premier Support, providing access to a dedicated Microsoft Technical Account Manager. As...; Tags: Knowledge, Information Technology, Microsoft Corp., Strategy, Management; Case studies 2007-04-26
White Paper - Technical Support Services: In today's competitive business and technology-oriented environment, the need for customer support is rising. The one thing that differentiates an organization from its competitors is the level and quality of customer service provided. Technical support is one service under Customer Interaction services, which requires technical knowledge, and business communication skills....; Tags: Support Services, 24/7 Customer, Business Process Outsourcing (BPO), It Services, Outsourcing, Product Marketing, Customer Relationship Management (CRM), Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Marketing, Enterprise Software, Software, Management; White papers 2004-10-19
Maple (zip): Maple is the environment of choice for scientific and engineering problem-solving, mathematical exploration, data visualization and technical authoring. It transforms the way technical professionals and students use technology. Seamlessly integrating the power of rock-solid numerics with world-class symbolics, Maple offers full computing support for any activity involving mathematics. In addition,...; Tags: Knowledge, Environment, Technology, Maple, Knowledge Management, Strategy, Enterprise Software, Software, Management; Software downloads 2007-12-11
Promoting Knowledge Sharing in Government and Non-Government Organizations Using Open Source Software: The pKADS Story: This paper reports on the development of an innovative Open Source Software solution called the Portable Knowledge Asset Development System pKADS. pKADS is a desktop-based knowledge management system whose purpose is to promote knowledge sharing in government and non-government organisations, which the United Nations views a being pivotal to the...; Tags: Software, Knowledge, Open-source Software, pKADS, Government, Strategy, Management; White papers 2004-10-20
Legato Support Services Knowledge-Centered Support at Work: Legato is a leading provider of information management software. Technical complexity combined with this enterprise-critical aspect of Legato's products puts a tremendous burden on the support organization. Legato embraced Knowledge-Centered SupportSM KCS, a set of practices developed by the Consortium for Service Innovation, to make support centers more effective at...; Tags: Legato, Knowledge, Support Services, KCS, Strategy, Management; Case studies
Customer Knowledge Management - Improving Performance of Customer Relationship Management With Knowledge Management: This paper illustrates the use of modern information technology to provide knowledge support to CRM processes. This knowledge support allows for performance enhancement in customer oriented business processes. This reasoning is based on an integrated Customer Knowledge Management process model, which identifies six CRM sub-processes and four aspects of Knowledge...; Tags: Performance, Knowledge, Knowledge Management, CRM, Strategy, Management; White papers 2004-01-11
General Knowledge Quiz (exe): Test your smarts with General Knowledge Quiz where you will be rewarded with fun and knowledge. There is nothing quite as worthwhile as improving your knowledge while you are having fun. As you play General Knowledge Quiz, you will find that you are not just being tested on your knowledge...; Tags: Knowledge, Strategy, Management; Software downloads 2006-12-22
High-Tech Solution Helps Avaya Teams Answer Technical Questions on Behalf of Customers: Avaya met its goals, using its own contact center solution. The company finds its technical talent all across the U.S., and they work from wherever they are. Agents handle more calls faster. Costs per call are down and revenues per agent have almost doubled. Avaya is building a knowledge base...; Tags: Team, Avaya Inc., Call Centers, Real Estate, Team Management, Customer Relationship Management (CRM), It Operations, Business Operations, Management, Enterprise Software, Software; Case studies
001Micron Backlink Checker Software (exe): Backlink analysis tool does not require any technical knowledge to operate it and easily handle by both technical as well as non-technical user. BackLinks Master checks availability of your reciprocal links on different publisher websites. Link management tool provide safe and easy backlink monitoring support to advertisers. Reciprocal link analysis...; Tags: Software, Analysis; Software downloads 2008-02-15

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