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- Power-formatting Excel spreadsheets
- Are you and your users cramming more information than ever into your spreadsheets? Use these shortcuts to make your printouts easier to read.Are you always looking for a great Excel tip to save time for yourself, or for your end users? Recently, one of my coworkers pronounced me her “new...
- Tags: PRODUCTIVITY, Help desk, Call centers, Jeff Davis, Format Painter, spreadsheet, TechMail Jeff Davis
- Technical articles 2001-05-01
- Breaking up with problem clients
- You don't have to stay with a dysfunctional consulting client forever. Here's one approach that can help you free up time for the good ones.I've recently had some extraordinary luck in regards to freelance consulting. I successfully "broke up" with a dysfunctional client, and I signed a new, highly focused...
- Tags: Call centers, Jeff Davis, TechMail Jeff Davis, help desk
- Technical articles 2001-04-24
Additional Resources
- Resist bad decisions that will waste your client's money
- If you're in a position where you believe a client's time and money is going to be wasted because of mismanagement or micromanagement by another consultant, Jeff Davis offers advice about what you should do. by Jeff Davis
- Tags: Consultant, Leader, Client, Leadership, Management, Jeff Davis
- Blog posts 2008-07-03
- Require help desk analysts to make the most of down time
- During this 16-minute podcast, help desk guru Jeff Davis and TechRepublic Section Editor Bill Detwiler explore the issue of help desk time management. Should help desk analysts be allowed to do whatever they want when they're not answering and documenting calls? Or should they be asked to...
- Tags: TechRepublic Inc., Jeff, Help Desk, Call Centers, It Operations
- Download resources 2006-05-02
- Phone support: Dumb user stories
- Are users getting dumber, or is software getting more complicated? Jeff Davis led a debate on this and other issues during this Guild Meeting.Are users getting dumber, or is software getting more complicated? On July 26th Jeff Davis discussed this and other issues during this Guild Meeting.If you couldn’t join...
- Tags: Workforce management, Fax, phone, Jeff Davis, Guild, Guild Meeting
- Technical articles 2000-07-26
- Online buyers beware
- Jeff Davis has some advice for online service providers. If you hire inexperienced database developers, it shows, and it costs you money.I do my part to stimulate e-commerce. I go online and order books, pet toys, cookware, and hams. I had a perfect record of great experiences until I bought...
- Tags: Sales channel, Jeff Davis, online services provider, credit card
- Technical articles 2000-09-12
- Field support
- Tech Support has to address different issues when users travel with their computers. During this Guild Meeting Jeff Davis explained how the Help Desk can keep portable computing under control.Tech Support has to address different issues when users travel with their computers. On August 15th Jeff Davis explained how the...
- Tags: Help desk, Call centers, Notebooks, Tech Support, Jeff Davis, Guild, Guild Meeting, TLSNC
- Technical articles 2000-08-15
- Require help desk analysts to make the most of down time
- Should help desk analysts be allowed to do whatever they want when they're not answering and documenting calls? Or should they be asked to perform other duties between calls? Is too much down time a sign the help desk is overstaffed? There's been some fervent debate and...
- Tags: Jeff, Help Desk, Call Centers, It Operations, Bill Detwiler
- Blog posts 2008-04-25
- Get IT Done: Tweaking the Windows desktop
- Improve user productivity by tweaking the Windows user interfaceTweaking the Windows desktop means more than just changing the background colors or image. You can resize icons and fonts, make your own color combinations, rename the recycle bin, etc. to customize the desktop to suit your needs. On March 16th Jeff...
- Tags: Desktops, Operating systems, Get IT Done, Jeff Davis, Guild, Guild Meeting, JCARLISLE, Microsoft Windows, desktop
- Technical articles 2000-03-16
- UC Davis Aggies Desktop Communicator (exe)
- Follow the UC Davis Aggies. Download the the official UC Davis desktop communicator today. Always be up-to-date on the latest news about every athlete and event. This cool tool will alert you when the latest news is available. This is the official program that is available on the UC Davis...
- Tags: Netscape Communicator, News, Desktops, E-mail Clients, Web Site Development, Hardware, Software, Internet
- Software downloads 2007-10-03
- Podcast: Take the pain out of IT compliance
- Complying with government regulations such as Sarbanes-Oxley Act SOX and Health Insurance Portability and Accountability Act HIPAA has been a daunting task for IT departments, soaking up huge amounts of time and resources. During this 16-minute podcast, IT consultant Jeff Davis and Bill Detwiler, TechRepublic Section Editor, examine how IT...
- Tags: TechRepublic Inc., Information Technology, Compliance, Podcasts, Regulatory Compliance, Hipaa, Sarbanes-Oxley, Regulations, Strategy, Internet, Human Resources, Policies And Procedures, Healthcare, Government, Financial Accounting, Finance, Management
- Download resources 2006-05-31
- Take the pain out of IT compliance
- Complying with government regulations, such as the Sarbanes-Oxley ActSOX and Health Insurance Portability and the Accountability ActHIPAA, has been a daunting task for IT departments, soaking up hugeamounts of time and resources.I recorded a great podcast with ITconsultant Jeff Davis on this subject. During the 16-minute podcast, he and I...
- Tags: information technology, IT-departments, podcast
- Blog posts 2006-06-01
- Supporting new technology
- During this Guild Meeting Jeff Davis, support guru extraordinaire, showed members how to counteract the cringing effect new software and hardware produce in a company.On May 18th Jeff Davis shared support strategy for dealing with new application and software rollouts. If you couldn’t join us then, enjoy the transcript and...
- Tags: Microsoft Office, Jeff Davis, SOLSON2, Guild Meeting, Guild
- Technical articles 2000-05-18
- Take the pain out of IT compliance
- Complying with government regulations such as Sarbanes-Oxley Act SOX and Health Insurance Portability and Accountability Act HIPAA has been a daunting task for IT departments, soaking up huge amounts of time and resources. During this 16-minute podcast, IT consultant Jeff Davis and Bill Detwiler, TechRepublic Section Editor, examine how IT...
- Tags: podcast, IT Compliance, sox, hipaa, compliance, mp3, staff, bill detwiler, rootcast, IT-departments, Bill Detwiler - TechRepublic, it management, information technology
- Discussion threads 2006-05-31
- Podcast: Take the pain out of IT compliance
- Complying with government regulations such as Sarbanes-Oxley Act SOX and Health Insurance Portability and Accountability Act HIPAA has been a daunting task for IT departments, soaking up huge amounts of time and resources. During this 16-minute podcast, IT consultant Jeff Davis and I examine how IT departments are coping with...
- Tags: Information Technology, Compliance, Podcasts, Regulatory Compliance, Hipaa, Strategy, Internet, Human Resources, Policies And Procedures, Regulations, Healthcare, Government, Management, Bill Detwiler
- Blog posts 2008-06-05
- Members' favorite advice from Jeff Davis' first 100 columns
- For 101 weeks in a row, Jeff Davis has called it like he sees it from the trenches of IT support. Find out which columns garnered the most attention from TechRepublic members.This column marks the 101st week in row that TechRepublic has let me preach, rant, or rave to you...
- Tags: Microsoft Excel, Microsoft Office, Jeff Davis, tech support, information technology
- Technical articles 2001-11-06
- Accept no job before you meet your boss
- You take a big risk when you accept a job without first meeting the person who'll be your manager. Jeff Davis has some advice for job seekers and managers.In a market where getting good people, let alone the best people, is harder and harder to do, people with good IT...
- Tags: Recruitment & Selection, Jeff Davis, job, hire
- Technical articles 2000-08-01
- Document Locator Improves Project Collaboration at James G. Davis Construction Corporation
- Of late, DAVIS found itself looking for a way to improve the management of project-related content for its larger projects, those involving more than just a few people. Their old system of using a combination of Windows folders, Outlook .pst files, and FTP sites to store project files wasn't keeping...
- Tags: Collaboration, ColumbiaSoft, Document Locator, Microsoft Windows, Microsoft Outlook, Groupware, Operating Systems, Software, Microsoft Office, Office Suites, Enterprise Software
- Case studies 2007-09-01
- Poll: Jeff Davis' 'Help Desk Advisor' is a favorite among the Support Republic columns
- Tags: help desk, TechRepublic Staff
- Technical articles 2003-01-30
- Should you follow your friends to new employers?
- Is the grass greener on the other side of the cyberfence? Jeff Davis recommends thinking twice before you quit your job to follow a friend or a coworker elsewhere.You have to like the people with whom you work. If you don’t believe that, compare the number of hours per week...
- Tags: Recruitment & Selection, Jeff Davis, coworker, job, new employer
- Technical articles 2001-02-27
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