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- Outsourced Help Desk of Little Help
- Anyone who has been on the phone with Tech Support at any point in the last five years has surely noticed the trend of large companies to outsource their Technical Support Service to off shore firms. Of course being an IT Consultant I have often recommended outsourcing to clients in...
- Tags: Tech Support, andy@..., IT-consultant, outsourcing, help desk, off-topic, Tech-Support, telephone, outsource
- Discussion threads 2007-02-28
- (Photos: Dell's new desktops)
- Dell boxesOnly difference on the outside to the Intel boxes is the AMD's don't have the BTX fan opening. You think somebody will do a Dell Intel vs Dell AMD benchmark? With the same vidoe card and RAM? Soon?Dell Sucks! So does their tech supportI'm a big advocate of...
- Tags: Dell Computer Corp., PC, dell amds, Just Jorge, hardware, Tech-Support, desktop, photograph
- Discussion threads 2006-09-14
- No offence meant, but,
- No offence meant, but,How do I get vomit out of a keyboard?Cynic n: One who, upon smelling flowers, looks around for the funeral.When I am done laughing with neilb(you ARE laughing, aren't you neilb?) :) I will say thank you for this, Ernest. I, of course, love it!(And you KNEW...
- Tags: Tech Support, Customer, installation, help desk, joke, love, Deadly Ernest, off-topic, neilB, Tech-Support
- Discussion threads 2006-04-30
Additional Resources
- World's most useless tech support document
- Your nominees for most useless tech support document are...Now it's your turn--nominate the most useless tech support document you've ever seen. It has to be a true tech support document. A posting by some person in some tech support forum doesn't count. I'm looking for an actual...
- Tags: RexWorld, Now IT, tech support document, useless tech support
- Discussion threads 2007-07-19
- Knowledgebase vs CBT
- I wanted to break this into a seperate thread.There was a little bit of discussion of CBTs vs. a searchable knowledgebase as an added Feature to TPG.I know several companies that do online CBTs, and Im sure it would be possible to partner with one of them. Does anyone know...
- Tags: computer-based training, John Sheesley - TechRepublic Pro, John Sheesley - TPG, Knowledgebase, online CBT, Tech Books
- Discussion threads 2005-03-31
- Webcomic: Linux tech support
- Google=Linux Tech supportWhy would anyone want to wait in a que for a half hour listening to Dells crappy music?Just google it!(and go download some crappy hold que music while your at it to get the full effect of Real Tech support!)Cartoon not at all accurate....the support tech is not...
- Tags: UNIX, OPEN SOURCE, Operating systems, Hacking, bradgalliford@..., Dell Computer Corp., Linux, Linux Tech Support, Webcomic, Dell Linux
- Discussion threads 2007-06-18
- Ten ways to decline a request for free tech support
- Requests for free tech support often catch you off guard and your first instinct is to accept the task. But taking on a free support job is often a significant commitment and can be a real headache. When someone makes an unwelcome request for free tech support, use a response...
- Tags: TechRepublic Inc., Tech, Recruitment & Selection, Human Resources, Workforce Management
- Download resources 2005-05-26
- Outsourcing Technical support
- Hi Friends.. This is Rooban from India, i would like to know more about outsourcing tech support to India. can i just want to know in which criteria they will select the Technical support providers..? Please help me...
- Tags: e-mail, feedback, is there any company is looking to outsource their work to india... ?, linux, networking, outsourcing, Please Help, project management, rooban@...
- Discussion threads 2007-01-25
- GLOWZ
- blog rootTech Supportfree tech support about general things
- Tags: Blogging, epikorous
- Discussion threads 2005-10-13
- Top support tech resources: Best of Jeff Dray
- Jeff Dray has been in the help desk and tech support field for more than 15 years and has shared his experiences and expertise in numerous TechRepublic articles. Here's a sampling of some of his practical, often-droll advice on a variety of tech concerns. Topics include: 10 things to...
- Tags: Network, Tech, Jeff Dray, Help Desk, Call Centers, Networking, It Operations
- Download resources 2007-05-03
- Video: The Truth About Tech Support
- An oldie but goody from the 2000 Comedy Arts Festival: The inside scoop on Internet tech support. Includes the definition of a "12 O'clock Flasher," the ultimate Plan B for home user support, and the real reason people buy iMacs. by Jay Garmon
- Tags: Tech, Video, Internet, Corporate Communications, Desktops, Marketing, Hardware, Jay Garmon
- Blog posts 2007-04-02
- 10 signs that you aren't cut out to be a support tech
- So you want to be a computer support technician. Or perhaps you are one already, but you can't decide whether you're just having a bad week or you're really not cut out for the job.The ability to do well in any job and to enjoy it depends to a certain...
- Tags: Tech, Blog, Blogging, Internet
- Download resources 2007-08-20
- Webcomic: Linux tech support
- Now that Linux is being mainstreamed by Dell, Linux users can expect mainstream tech support, as depicted all too accurately by this edition of the always intriguing xkcd. by Jay Garmon
- Tags: Tech, Linux, UNIX, Operating Systems, Open Source, Software, Jay Garmon
- Blog posts 2007-06-18
- Video: The Truth About Tech Support
- The Truth About Tech SupportThis was just too funny and so true, I guess. I would be the person on the other end and never thought about how those guys must feel trying to solve a problem. Of course I know a lot more than that guy did....
- Tags: NETWORKING, sylviasdesigns@..., Truth About, video
- Discussion threads 2007-04-06
- World's most useless tech support document
- The Internet can enable better communication between a company and its customers. One place where you really see that is in the area of technical support documents.Some of you may not be old enough to remember but there was a time when if you needed help with some software...
- Tags: Technical Support, Tech Support, Oracle, Documentation
- Blog posts 2007-07-19
- how to crack a password
- I have a software named Lock Folder XP which I locked my documets and forgot my passwordWho...forgot the password? It sure wasn't the program. The user (you maybe ?:| ) forgot the password. -dAsk Everstrike tech support for helpYour best bet is to contact Everstrike tech support and see if...
- Tags: samjoedoe@..., password
- Discussion threads 2007-02-08
- Microsoft confirms Vista Speech Recognition remote execution flaw
- Just a thought: Any use to tech support?Could this "unplanned" feature be any use to tech. support?ie. Get the repair technician at the call-centre to "talk to" your errant PC?It would be even better is the PC could speak to describe (confess?) its symptoms!Naturally, the PC would expect privacy during...
- Tags: PC, richard.s, remote diagnosis, remote repair, security, software, it management, hardware, networking, vista, speech, Microsoft Corp., speech recognition
- Discussion threads 2007-02-01
- Tech Q&A related
- I am very active I hope at Tech Q&A. My problem is when I see in My Tech Q&A that 1 of my answers was accepted. So I want to see what question was, and no success. Why? Because in My Tech Q&A page I can see just the...
- Tags: Tech Q&a, Tech
- Discussion threads 2006-05-24
- Advice for a tech whose job is being outsourced to India? What IT specialties are hot right now?
- What IT specialties are hot right now?In response to a support tech whose job is being outsourced to India, I listed the IT specialties that I see as being hot right now:http://blogs.techrepublic.com.com/hiner/?p=495What advice would you give to this support tech? What IT specialties do you think are most in demand?
- Tags: Outsourcing, Strategy, job, Jason Hiner, IT specialty, specialty, information technology, outsource
- Discussion threads 2007-06-06
- Hi-Tech Mold & Engineering Achieves Full Return on Investment of Magic Service Desk Suite
- Hi-Tech Mold & Engineering (Hi-Tech) designs and builds production and prototype molds for the plastics industry. To meet its goals of unsurpassed Hi-Tech needed a way to automate the process and track frequent issues. A range of help desk software was surveyed. The Magic Service Desk Suite, a Remedy IT...
- Tags: Service Desk, BMC Software Inc., Microsoft SQL Server, Product, ROI, Help Desk, It Management, Call Centers, Databases, It Operations, It service Management, Enterprise Software, Software, Data Management
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