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- World's most useless tech support document
- Your nominees for most useless tech support document are...Now it's your turn--nominate the most useless tech support document you've ever seen. It has to be a true tech support document. A posting by some person in some tech support forum doesn't count. I'm looking for an actual...
- Tags: RexWorld, Now IT, tech support document, useless tech support
- Discussion threads 2007-07-19
- Support Center Naming Conventions
- I am in the process of renaming our tech support team, and my CIO is concerned about compliance with industry naming standards. We are a relatively small group (4 full time staff, including myself plus 2 summer interns -- we support around 500 computers worldwide). The team handles helpdesk calls,...
- Tags: conventions, help desk, it management, naming, PC, Support Center, team, z9pfmarq
- Discussion threads 2005-07-18
- Help Desk Morale
- I'm having issues with my team. We are down two people which forces the team to modify their schedules to cover the shifts. My team has no motivation and really our company doesn't offer much for it. How can I increase my teams morale? My boss...
- Tags: Team management, help desk, POS Support Mgr, team
- Discussion threads 2007-09-10
- Twelve qualities of successful support techs
- The key to effectively handling the role of support tech may involve attitude and aptitude rather than a narrowly defined skill set. The job description might specify a set of responsibilities, such as 'Installs, tests, and maintains PC and network hardware and software systems,' but the qualities...
- Tags: TechRepublic Inc., Tech, Team Management, Strategy, Tools & Techniques, Management
- Download resources 2005-08-09
- Knowledgebase vs CBT
- I wanted to break this into a seperate thread.There was a little bit of discussion of CBTs vs. a searchable knowledgebase as an added Feature to TPG.I know several companies that do online CBTs, and Im sure it would be possible to partner with one of them. Does anyone know...
- Tags: computer-based training, John Sheesley - TechRepublic Pro, John Sheesley - TPG, Knowledgebase, online CBT, Tech Books
- Discussion threads 2005-03-31
- Webcomic: Linux tech support
- Google=Linux Tech supportWhy would anyone want to wait in a que for a half hour listening to Dells crappy music?Just google it!(and go download some crappy hold que music while your at it to get the full effect of Real Tech support!)Cartoon not at all accurate....the support tech is not...
- Tags: UNIX, OPEN SOURCE, Operating systems, Hacking, bradgalliford@..., Dell Computer Corp., Linux, Linux Tech Support, Webcomic, Dell Linux
- Discussion threads 2007-06-18
- New to the administration team, what now?
- Hey gurus,I'm new on the job as a network administration team member, any advise on how to get my hands wet? What is next?Talk to your team membersThe fact that you are part of a team will be a big help. Just talk to the other team members. Over time...
- Tags: team, job, administration, network, new, yukon0196, networking
- Discussion threads 2005-09-26
- Ten ways to decline a request for free tech support
- Requests for free tech support often catch you off guard and your first instinct is to accept the task. But taking on a free support job is often a significant commitment and can be a real headache. When someone makes an unwelcome request for free tech support, use a response...
- Tags: TechRepublic Inc., Tech, Recruitment & Selection, Human Resources, Workforce Management
- Download resources 2005-05-26
- Outsourcing Technical support
- Hi Friends.. This is Rooban from India, i would like to know more about outsourcing tech support to India. can i just want to know in which criteria they will select the Technical support providers..? Please help me...
- Tags: e-mail, feedback, is there any company is looking to outsource their work to india... ?, linux, networking, outsourcing, Please Help, project management, rooban@...
- Discussion threads 2007-01-25
- GLOWZ
- blog rootTech Supportfree tech support about general things
- Tags: Blogging, epikorous
- Discussion threads 2005-10-13
- Texas Tech Desktop Communicator (exe)
- Follow the Texas Tech Red Raiders. Download the the official Texas Tech desktop communicator today. Always be up-to-date on the latest news about every athlete and event. This cool tool will alert you when the latest news is available. This is the official program that is available on the Texas...
- Tags: Netscape Communicator, Desktops, Hardware
- Software downloads 2007-10-03
- MSDN Webcast: Drill Down Into Visual Studio Team System: Team Test (Level 200)
- Microsoft Visual Studio Team System solves problems facing enterprise-level teams, increasing the predictability of success. Team System extends Visual Studio from a tool for writing and debugging code into a set of deeply integrated tools that support the complete software development lifecycle across the team member roles of manager, architect,...
- Tags: Microsoft Developer Network, Microsoft Visual Studio, Team, Webcast, Tool, Microsoft Visual Studio Team System, Team System, Team Management, Management
- Webcasts
- Top support tech resources: Best of Jeff Dray
- Jeff Dray has been in the help desk and tech support field for more than 15 years and has shared his experiences and expertise in numerous TechRepublic articles. Here's a sampling of some of his practical, often-droll advice on a variety of tech concerns. Topics include: 10 things to...
- Tags: Network, Tech, Jeff Dray, Help Desk, Call Centers, Networking, It Operations
- Download resources 2007-05-03
- MSDN Webcast: Using Visual Studio Team System Process Editor (Level 200)
- The Microsoft Visual Studio Team System Process Editor provides a convenient method of customizing the process support provided by Microsoft Visual Studio 2005 Team Foundation Server. The Visual Studio Team System Process Editor enable both to edit work item types on a running project and the process templates from which...
- Tags: Microsoft Developer Network, Microsoft Visual Studio, Team, Webcast, Microsoft Corp., Microsoft Visual Studio Team System Process Editor, Microsoft Development Tools, Development Tools, Software Development, Software/Web Development
- Webcasts
- MSDN Webcast: Drill Down Into Visual Studio Team System: Team Test Edition (Level 200)
- Microsoft Visual Studio Team System solves problems facing enterprise-level teams thus increasing the probability of success. Team System extends Visual Studio from a tool for writing and debugging code into a set of deeply integrated tools that support the complete software development life cycle across the team member roles of...
- Tags: Microsoft Developer Network, Microsoft Visual Studio, Team, Webcast, Microsoft Visual Studio Team System, Team System, Team Management, Microsoft Development Tools, Management, Development Tools, Software Development, Software/Web Development
- Webcasts
- Top support tech resources: Best of Becky Roberts
- http://downloads.techrepublic.com.com/abstract.aspx?docid=289996After you take a look at this download, please post your feedback, ideas for improvements, or further thoughts on this topic.Thanks,--The TechRepublic Content Team
- Tags: JodyGilbert
- Discussion threads 2007-04-04
- Global Services From Dell Help the BWW Sauber F1 Team Stay on the Fast Track to Success
- The BMW Sauber F1 Team was a consistent contender for competition points in 2006, in its first year as a newly formed team, and finished fifth overall. The BMW Sauber F1 Team needed a reliable IT partner that could provide support services in 15 different countries throughout the competitive year....
- Tags: Team, Dell Computer Corp., BMW AG, Team Management, Management
- Case studies 2007-07-30
- MSDN Webcast: Drill Down Into Visual Studio Team System: Team Developer (Level 200)
- Microsoft Visual Studio Team System solves problems facing enterprise-level teams, increasing the predictability of success. Team System extends Visual Studio from a tool for writing and debugging code into a set of deeply integrated tools that support the complete software development lifecycle across the team member roles of manager, architect,...
- Tags: Developer, Microsoft Developer Network, Microsoft Visual Studio, Team, Webcast, Microsoft Visual Studio Team System, Team System, Team Management, Management
- Webcasts
- Video: The Truth About Tech Support
- An oldie but goody from the 2000 Comedy Arts Festival: The inside scoop on Internet tech support. Includes the definition of a "12 O'clock Flasher," the ultimate Plan B for home user support, and the real reason people buy iMacs. by Jay Garmon
- Tags: Tech, Video, Internet, Corporate Communications, Desktops, Marketing, Hardware, Jay Garmon
- Blog posts 2007-04-02
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