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tech support document

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World's most useless tech support document
Your nominees for most useless tech support document are...Now it's your turn--nominate the most useless tech support document you've ever seen. It has to be a true tech support document. A posting by some person in some tech support forum doesn't count. I'm looking for an actual...
Tags: RexWorld, Now IT, tech support document, useless tech support
Discussion threads 2007-07-19
World's most useless tech support document
The Internet can enable better communication between a company and its customers. One place where you really see that is in the area of technical support documents.Some of you may not be old enough to remember but there was a time when if you needed help with some software...
Tags: Technical Support, Tech Support, Oracle, Documentation
Blog posts 2007-07-19

Additional Resources

Ghost-Tech Paranormal Investigator (zip)
Ghost-Tech P.I. is your free one stop resource for documenting your paranormal investigations. Features: track investigators, track equipment, document locations, document investigations per location, document investigation interviews, picture slide show, picture effects non destructive.
Tags: Investigation, Location, Ghost-Tech P.I.
Software downloads 2006-07-18
Help Desk Trouble Ticket Template
The Help Desk Trouble Ticket is an important document for the technical support professional. This form contains all the essential fields for maintaining an organized, accountable tech support organization, including general ticket information and problem description. Ample room is also available for follow-up responses by the tech handling the job....
Tags: TechRepublic Inc., Tech, Help Desk Trouble Ticket, Help Desk, Call Centers, It Operations
Download resources 2008-04-04
Knowledgebase vs CBT
I wanted to break this into a seperate thread.There was a little bit of discussion of CBTs vs. a searchable knowledgebase as an added Feature to TPG.I know several companies that do online CBTs, and Im sure it would be possible to partner with one of them. Does anyone know...
Tags: computer-based training, John Sheesley - TechRepublic Pro, John Sheesley - TPG, Knowledgebase, online CBT, Tech Books
Discussion threads 2005-03-31
Webcomic: Linux tech support
Google=Linux Tech supportWhy would anyone want to wait in a que for a half hour listening to Dells crappy music?Just google it!(and go download some crappy hold que music while your at it to get the full effect of Real Tech support!)Cartoon not at all accurate....the support tech is not...
Tags: UNIX, OPEN SOURCE, Operating systems, Hacking, bradgalliford@..., Dell Computer Corp., Linux, Linux Tech Support, Webcomic, Dell Linux
Discussion threads 2007-06-18
AT Commands for GSM/GPRS Wireless Modems: Reference Guide
This document describes the AT-command based messages exchanged between an application and the Multi-Tech Systems, Inc. products in order to manage GSM-related events or services. In this document, the word "product" refers to any Multi-Tech product supporting the AT commands interface. Commands always start with AT which means ATtention and...
Tags: GPRS, Multi-Tech Systems Inc., GSM, Wireless, Modems, Cellular Phones, Hardware, Components, Consumer Electronics, Personal Technology
White papers 2004-03-08
Opening Word Document
Help. Please. I am not a tech guy, and probably shouldn't be here. I have to open a Word document from Office 2006, in Office Xp 2002. I thought there was a patch here. I can't find it. Please here.look herehttp://support.microsoft.com/kb/924074or this one has...
Tags: Microsoft Office, jpincelli@...
Discussion threads 2007-06-15
Microsoft Word to AutoCAD LT - AutoWord (exe)
AutoWord is designed to import Microsoft Word document into AutoCAD LT easily. Besides, you can update table to synchronize it with the original Word document. Import MS word document into AutoCAD LT / MicroStation and keep them updated. You can import text on specified AutoCAD layers. Be able to import...
Tags: AutoCAD, Microsoft Corp., AutoWord, Microsoft Word, Word Processors, Microsoft Office, Office Suites, Software
Software downloads 2007-09-10
Ten ways to decline a request for free tech support
Requests for free tech support often catch you off guard and your first instinct is to accept the task. But taking on a free support job is often a significant commitment and can be a real headache. When someone makes an unwelcome request for free tech support, use a response...
Tags: TechRepublic Inc., Tech, Recruitment & Selection, Human Resources, Workforce Management
Download resources 2005-05-26
Outsourcing Technical support
Hi Friends.. This is Rooban from India, i would like to know more about outsourcing tech support to India. can i just want to know in which criteria they will select the Technical support providers..? Please help me...
Tags: e-mail, feedback, is there any company is looking to outsource their work to india... ?, linux, networking, outsourcing, Please Help, project management, rooban@...
Discussion threads 2007-01-25
GLOWZ
blog rootTech Supportfree tech support about general things
Tags: Blogging, epikorous
Discussion threads 2005-10-13
Top support tech resources: Best of Jeff Dray
Jeff Dray has been in the help desk and tech support field for more than 15 years and has shared his experiences and expertise in numerous TechRepublic articles. Here's a sampling of some of his practical, often-droll advice on a variety of tech concerns. Topics include: 10 things to...
Tags: Network, Tech, Jeff Dray, Help Desk, Call Centers, Networking, It Operations
Download resources 2007-05-03
i cant install on dell poweredge 600sc
HiI had been given a dell poweredge 600sc server to install. Unfortunately the installation cd got some scratch. I tried using a win2k server installation cd and it could not detect the hard drives.What do i do?Try thisThis might help you getting an answer to your question.http://support.dell.com/us/en/kb/document.asp?DN=1049298Next time please post...
Tags: Try This, Tech
Discussion threads 2005-06-29
HL7 Interface testing
I'm developing an Interface document that will document the life cycle of the interface. This document will log the vendor specs, the translations that we will build, and will document the testing that occurred. I need a comprehensive HL7 ADT testing document. Does anyone have anything that...
Tags: HL7 Interface
Discussion threads 2006-04-26
DocMechanic (zip)
DocMechanic, is a efficient Microsoft Word (.doc) file recovery software.DocMechanic can recover various document problems including: 1. Data Corruption. 2. Document will not open and prompt you like "The document name or path is not valid.Try these suggestions...". 3. Unexpected System Shutdown and others. Features: Support to recover text in...
Tags: Microsoft Word, Word Processors, Microsoft Office, Office Suites, Software
Software downloads 2007-10-03
PDF Mix (zip)
PDFMix is the most comprehensive PDF after-creation tool available. The original document is long gone but the PDF created from it is still around and in need of a make-over. With PDFMix you can rearrange pages in a PDF document. Add pages to a PDF document that come from another...
Tags: Adobe PDF, PDFMix
Software downloads 2006-12-07
Macro Problem
Hi everybody I have a problem when opening MS document.When I open the document, I find the following message"The functions you are attempting to run contains macros or content that requires macro language support..."After that I find ok, I have to click ok twice in order to open...
Tags: ali_lwd@...
Discussion threads 2007-01-15
Video: The Truth About Tech Support
An oldie but goody from the 2000 Comedy Arts Festival: The inside scoop on Internet tech support. Includes the definition of a "12 O'clock Flasher," the ultimate Plan B for home user support, and the real reason people buy iMacs. by Jay Garmon
Tags: Tech, Video, Internet, Corporate Communications, Desktops, Marketing, Hardware, Jay Garmon
Blog posts 2007-04-02
10 signs that you aren't cut out to be a support tech
So you want to be a computer support technician. Or perhaps you are one already, but you can't decide whether you're just having a bad week or you're really not cut out for the job.The ability to do well in any job and to enjoy it depends to a certain...
Tags: Tech, Blog, Blogging, Internet
Download resources 2007-08-20
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