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- Tech Solutions' Eclipse: Customizable service management software you can try before you buy
- Tech Solutions' Eclipse Service Management Software has what busy IT managers need: service call logging, dispatching, billing, SLA management, labor and parts management, purchasing, historical tracking and reporting, and more.Service management software helps you streamline multiple processes: job and service call management, labor, parts inventory and management, knowledge management, billing,...
- Tags: Java development tools, OPEN SOURCE, Abbi F. Perets, Tech Solutions, Service Management, Eclipse
- Technical articles 2002-09-23
Additional Resources
- Tech Image Case Study: FrontRange Solutions
- The CEO of FrontRange Solutions discovered the company's flagship products - GoldMine and HEAT - had more licensed users than any other software in their respective categories - Customer Relationship Management CRM and Service Management. But few in the software industry seemed to know this fact, including many of the...
- Tags: FrontRange Solutions Inc., CEO, Tools & Techniques, It Services, Leadership, Management
- Case studies
- Integrating Acquisitions Into a Cohesive, Efficient Whole Using Software From the SAP for High Tech Set of Solutions
- Avanex is a pioneer in intelligent photonic solutions that enable next-generation optical networks. It uses cross-industry software from the SAP for High Tech set of solutions - including mySAP Product Lifecycle Management mySAP PLM and mySAP ERP - as a platform for improving processes, increasing efficiencies, and integrating new acquisitions.
- Tags: Acquisition, mySAP, SAP AG, mySAP PLM, Avanex, Customer Relationship Management (CRM), Mergers & Acquisitions, Enterprise Software, Software, Investment, Finance
- Case studies
- Successfully Implementing CRM Solutions in High Growth, High-Tech Companies
- The promise of substantial improvements in sales performance, customer acceptance and corporate communications is helping to fuel the broad acceptance and implementation of Customer Relationship Management CRM solutions within the high-tech community. In fact, within certain high-tech circles, the lack of an auto-mated sales system is the exception rather than...
- Tags: Business Process, CRM Solution, BPR, CRM, Business Process Reengineering (BPR), Sales Strategy, Customer Relationship Management (CRM), Advertising & Promotion, Operational Planning, Sales Force Management, Enterprise Software, It Operations, Sales, Software, Marketing, Business Operations
- White papers 2005-02-08
- Tech Q&A related
- I am very active I hope at Tech Q&A. My problem is when I see in My Tech Q&A that 1 of my answers was accepted. So I want to see what question was, and no success. Why? Because in My Tech Q&A page I can see just the...
- Tags: Tech Q&a, Tech
- Discussion threads 2006-05-24
- World's most useless tech support document
- Your nominees for most useless tech support document are...Now it's your turn--nominate the most useless tech support document you've ever seen. It has to be a true tech support document. A posting by some person in some tech support forum doesn't count. I'm looking for an actual...
- Tags: RexWorld, Now IT, tech support document, useless tech support
- Discussion threads 2007-07-19
- Tech-Pro Utilities Collection (exe)
- The Tech-Pro Utilities Collection contains 12 of the most popular Tech-Pro Utilities in a single package. The collection includes Tech-Pro Menu and the Downloader that lets you check for new and updated utilities. You also get Textpad, Sticky Notes, Calendar, Safe, Tech-Pro Zip, and Clock Sync.
- Tags: Tech-Pro Inc., Collection, Tech-Pro Utilities Collection
- Software downloads 2004-06-25
- Electric slide for tech industry?
- Industry representatives agree that it's time to tackle the problem of runaway electricity consumption by computing gear. To get a grip on the problems, the tech industry has come up with solutions ranging from more energy-efficient Xeon processors to liquid cooling of high-end systems. What is your organization doing to...
- Tags: industry, tech industry, Electric, Electric Slide, news, electricity, energy, xeon processors, liquid cooling systems, Sonja Thompson, hardware
- Discussion threads 2006-02-01
- SAP Solutions Help Chinese PC Giant Transform Its Enterprise for an Information-Based Future - Impressive Growth and a State-of-the-Art IT Strategy Fuel Each Other
- Founded in 1984, Lenovo Group Limited employs some 9,200 people. Although Lenovo started life mainly as a distributor of imported products, the company's primary business today is manufacturing and selling a wide range of high-tech products, including desktop and notebook computers, mobile handsets, servers, and printers. To be a serious...
- Tags: Information Technology, Lenovo Group Ltd., SAP AG, Productivity, Strategy, Management
- Case studies
- New Features on TechProGuild
- TechProGuild already offers unique technical articles, downloads foundnowhere else, and over 250 IT books that you can read and searchonline. What's next? Articles and downloads work well for providingsolutions to technical problems, but there are sometimes other ways ofproviding answers. To provide a richer experience, we've startedexperimenting with different...
- Tags: Media Center PCs, Podcasts, Servers
- Blog posts 2005-08-02
- Solutions to the top ten peeves of a support tech
- It's easy to fall into a pattern of complaining about work annoyances and assuming there's nothing you can do about them. But IT pro Becky Roberts--who recently shared her top ten peeves about being a support tech--decided to look for ways to ease some of her on-the-job aggravations. In this...
- Tags: TechRepublic Inc., Information Technology, Strategy, Branding, Management, Marketing
- Download resources 2005-05-23
- Knowledgebase vs CBT
- I wanted to break this into a seperate thread.There was a little bit of discussion of CBTs vs. a searchable knowledgebase as an added Feature to TPG.I know several companies that do online CBTs, and Im sure it would be possible to partner with one of them. Does anyone know...
- Tags: computer-based training, John Sheesley - TechRepublic Pro, John Sheesley - TPG, Knowledgebase, online CBT, Tech Books
- Discussion threads 2005-03-31
- Photos: Worst tech of 2006 (so far)
- December is a long way away, but CNET couldn't wait to put together a list of the worst tech, tech events and downloads of 2006.
- Tags: photograph
- Image galleries 2006-03-31
- Best Self Paced Training for MOS Certification
- I have determined in my 6 year tech career that my style is suited to one-on-one tech solutions and trouble-shooting as opposed to global type trouble-shooting with server and infrastructure manipulation/configuration. So I have decided to add the MOS cert to my A+ and Network+ certs. From my...
- Tags: williamnrichardson@..., MOS Certification, certification, software, career, it management, training, microsoft office, mos, MOS Cert, self-paced training
- Discussion threads 2007-02-01
- Hosting: What is it and why should CIOs care?
- CIOCan someone please break down the concept CIO as I don't understand what does it mean as I'm still a novice.simply puta CIO is the member of the board that is in charge of the it for a company.SimpleCIO, or Chief Information Officer, is the person whose principal function is...
- Tags: baldywillseeya
- Discussion threads 2005-11-07
- Hi-Tech Mold & Engineering Achieves Full Return on Investment of Magic Service Desk Suite
- Hi-Tech Mold & Engineering (Hi-Tech) designs and builds production and prototype molds for the plastics industry. To meet its goals of unsurpassed Hi-Tech needed a way to automate the process and track frequent issues. A range of help desk software was surveyed. The Magic Service Desk Suite, a Remedy IT...
- Tags: Service Desk, BMC Software Inc., Microsoft SQL Server, Product, ROI, Help Desk, It Management, Call Centers, Databases, It Operations, It service Management, Enterprise Software, Software, Data Management
- Case studies
- Avaya Case Study: CADParts & Consulting L.L.C.
- New Jersey-based CADParts & Consulting provides an outsourcing service for all aspects of electronics design and development for high-tech equipment manufacturers. CADParts needed to upgrade a legacy small business system with one that offered the functionality, flexibility, economy and security required for a rapidly growing firm with an especially high-tech...
- Tags: Avaya Inc., Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting
- Case studies
- Using SharePoint Solutions to Deliver Server-Side Solutions
- At first glance one might wonder why there's a feature in SharePoint Technologies called "Solutions." The Solutions framework seems to be a direct competitor with the Microsoft Windows Installer technology - and its MSI file format - but it isn't. Where the Windows installer is targeted toward client-side application installation,...
- Tags: Solution, Microsoft SharePoint, Groupware, Enterprise Software, Software
- White papers 2007-05-30
- Technical Volunteers for Katrina help
- I have been given the go ahead to volunteer for 3 weeks by the owner of the company I work for in the Katrina disaster area. It is hard to find contacts specifically for computer tech volunteers, and I know there has to be a need for a long time...
- Tags: ShortStock
- Discussion threads 2005-09-19
- Blog your Tech-Ed experience
- If you are going to Microsoft Tech-Ed in Orlando next week (June 6-10), join TechRepublic members and editors in blogging about your experience (good sessions, cool booths, nice free stuff, best golf course in orlando, etc.). All you have to do to join our virtual Tech-Ed blogging party is to enter...
- Tags: TechRepublic Inc., Orlando, Blog, Blogging, Internet, Jason Hiner
- Blog posts 2005-06-03
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