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Certification Crossroads: Here's my story. Way back when, I got my CCNA. The company I was at moved me into the Server side of life and I let my CCNA Expire. I have since left the company and am in a new position that is more networking again (three main sites -...; Tags: CCNA, CCSP, Cisco Systems Inc., security, Tantor; Discussion threads 2005-06-09

Offshore outsourcing satisfaction drops: Tech Support should speak EnglishI have encountered tech support situations where the tech cannot speak or understand English good enough to get the problems resolved. This is not a good practice when it comes to customer satisfaction. I really hope that more IT companies take this in consideration...; Tags: cbacon@..., developer, dissatisfaction, it management, offshore outsourcing, server; Discussion threads 2005-06-08

Windows XP Network Troubleshooting Power Checklist: Windows XP is pretty easy to connect to a network. Sometimes, however, things just go awry. That's when you need a strategy. This power checklist walks you through how to figure out what's wrong with Windows XP networking and how to get it fixed.; Buy Now

Windows Server 2003 Migration Tool Kit: This product sells with B061- Windows Server 2003 Migration Pack and can not be sold separately.; Buy Now