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TechRepublic Resources
- MSSQL Job and Email
- blog rootNotes --OK------------------------------------------------------------Quick, tiny, concentrate, relax => GO-------------------------------------------------------------------soak, swim, surf, get points, idea concept, find shortest path and ignore others-------------------------------------------------------------------19 on time, cruel US, HARD WORK-------------------------------------------------------------------Read: jump point, group focus---------------------------------------------------------------------Thought------------------------------------------1. General Principle2. Specific Case3. Multiple Instances4. Ramdom Specific Cases5. Whole World-------------------------------------------------- --Class-------------------------------------------1. template -> multiple objects 2. At first, regard template as object...
- Tags: VPNs, job, Phoenix Cyan, Specific Case, system interaction, e-mail
- Discussion threads 2006-01-12
Additional Resources
- Interaction (msi)
- Interaction is a Windows software program specifically designed to draw and analyze statistical interactions. With Interaction you can: easily create interaction graphs using dichotomous, categorical, or continuous variables; instantly perform a complete statistical analysis of your interaction data; use data from many different formats to draw your interaction graphs, including...
- Tags: Graph, Interaction, Interaction Graph, Microsoft Excel, Microsoft Windows, E-mail, Microsoft Office, Office Suites, Software, Operating Systems, Online Communications
- Software downloads 2006-03-23
- Next Generation Internet Interaction System: Thelma
- This paper presents the Next Generation Internet Interaction: Thelma which would allow for unobtrusive web based rich interaction using Ajax components in a web browser. Thelma builds on the idea of the Web 2.0 paradigm where the web browser will be the users central work tool. The Thelma system would...
- Tags: Web, e-Meeting, Interaction, Web Browser, Thelma, Web Conferencing, Web Browsers, Internet, Channel Management, Marketing
- White papers 2006-02-22
- The Interaction Center Platform
- The Interaction Center Platform is a powerful platform for implementing comprehensive interaction management covering not only telephone calls and faxes but also e-mail messages, Internet text chats, and Web callback requests. It also provides a smooth transition from circuit-switched telephony to voice over IP. Using the Interaction Center Platform, enterprises,...
- Tags: Interactive Intelligence, Interaction Center Platform, Fax, Call Centers, Internet, Business Services, VOIP, E-mail, Telephony, Telecom & Utilities, Customer Relationship Management (CRM), Telecommunications, It Operations, Networking, Online Communications, Enterprise Software, Software
- White papers 2005-05-25
- AMMI Macros for Multiplicative Interaction Models
- SAS macros have been developed to provide user-friendly statistical software for the analysis and interpretation of interaction in two-way experiments. These newly developed macros are called the AMMI (Additive Main-effects and Multiplicative Interaction) macros. The AMMI models allow one to analyze two-way data with interaction even if there are no...
- Tags: SAS Institute, Macro
- White papers 2006-02-28
- Building Customer Relationships One Interaction at a Time
- Successful customer-oriented companies have figured out that customer relationships can only be built one interaction at a time, and are re-aligning objectives around just that: the customer interaction. Given this reality, imagine an environment where one could personally direct the outcome of every single customer interaction, start to finish. Where...
- Tags: Customer Interaction, Customer Relationship
- White papers 2007-09-01
- ACD Processing: IC's Automatic Communication Distribution
- Interaction Center's ACD Automatic Communication Distribution intelligently routes interactions based on agent availability, skill levels, costs, priority and any other attribute one choose. ACD quickly finds the best match between agent and interaction by calculating agents' scores and interaction scores. This white paper provides an overview of how ACD works...
- Tags: Interactive Intelligence, Integrated Circuit, Agent, ACD, Real Estate, Semiconductors, Business Operations, Hardware
- White papers 2004-11-30
- Integrating Human-Computer Interaction Development Into SDLC: A Methodology
- Incorporating a Human Computer Interaction HCI perspective into the Systems Development Life Cycle SDLC is critical to Information Systems IS success and in turn to the success of businesses. The human interaction aspect of an information system is considered far too little only the screen interface and far too late...
- Tags: Information System, SDLC, Strategy, Management
- White papers 2004-08-01
- Multichat: Persistent, Text-as-You-Type Messaging in a Web Browser for Fluid Multi-Person Interaction and Collaboration
- To facilitate face to face conversation between deaf and hearing participants, the authors created a cross-platform, browser-based, persistent text-as-you-type system that aggregates each individual's utterances in revisable personal notes on a user-configurable multi-person workspace in a common web browser. The system increases the fluidity of real time interaction, makes it...
- Tags: Collaboration, Web Browser, Web Browsers, Internet
- White papers 2005-09-16
- Interactive Intelligence + CRM: The Complete Integration of Information and Interaction Management
- Interactive Intelligence has pioneered multimedia interaction management solutions for enterprises, contact centers, and service providers that help organizations more effectively meet customer demands and improve the overall communications experience. The product solutions from Interactive Intelligence offer comprehensive Customer Relationship Management CRM integration that allows organizations to provide unsurpassed information and...
- Tags: Interactive Intelligence, CRM, Integration, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- White papers 2005-04-01
- BEA Systems Case Study: The Babcock & Wilcox Company
- B&W saw an opportunity to reduce internal costs and improve efficiency in delivering information and collaborating with employees, customers and suppliers. They required a solution that could be accessed by all B&W stakeholders, and aggregate tools and information from many different and disparate systems. B&W deployed the MyB&W enterprise portal...
- Tags: BEA Systems Inc., BEA AquaLogic, Groupware, Operational Planning, Channel Management, Productivity, Enterprise Software, Software, Business Operations, Marketing
- Case studies
- Towards a TIP 3.0 Service-Oriented Architecture: Interaction Design
- This paper describes the experience when applying formal methods in the design of the tourist information system TIP, which presents context-sensitive information to mobile users with small screen devices. The dynamics of this system are very complex and pose several challenges, firstly because of the sophisticated interaction of several applications...
- Tags: Information System, Interaction, SOA, UML Sequence, UML, Programming Languages, Service-Oriented Architecture (SOA), Strategy, Ooa/Ood/Oop, Software Development, Software/Web Development, Web Services, Enterprise Software, Software, Management
- White papers 2005-09-07
- IP Telephony and the Interaction Center Platform
- Telephony remains the dominant form of customer interaction for most businesses today, and is certainly a fundamental component of effective customer service. Traditional telephony is now being joined by IP-based telephony options to reduce the cost of telecommunications and to increase communications options. The Interaction Center Platform provides a number...
- Tags: Telephony, IP Telephony, IP, Interaction Center Platform, VOIP, Telecom & Utilities, Telecommunications, Networking
- White papers 2005-04-12
- Customer Interaction Management: Delivering High Value Service, Sales, and Support
- Customer Interaction Management is the whole process whereby customers get what they want, when they want it, from the place that has something they need (information, solutions, answers, etc). This means that a person needs to know what each customer needs, and can deliver not just the data to them,...
- Tags: Talisma Corp., Customer Interaction Management, E-mail, Sales Strategy, Online Communications, Sales
- White papers 2006-03-23
- The Letter and the Envelope: Introducing Sophisticated Analytics to Understand Customer Behavior
- Today's typical contact center reporting system uses outdated, ineffective metrics to evaluate customer satisfaction. Like reading the outside of an envelope, people don't get much more than name and address - metrics like average hold time, call duration, etc - that only gives context about the interaction, but not, most...
- Tags: Analytics, Financial Planning, Call Centers, Finance, It Operations
- Webcasts
- BEA WebLogic Portal: Interaction Management Guide
- WebLogic Portal provides a powerful set of tools and services you can use to enhance user interactions with your portals. You can even record the paths users take through your portals to help gauge the effectiveness or your portal, its design, or your process flows, giving you valuable information that...
- Tags: BEA WebLogic, BEA Systems Inc., WebLogic Portal, Portals, Web Technology, Internet
- White papers 2005-10-01
- Understanding the Interaction Between Overlay Routing and Traffic Engineering
- This paper studies the interaction between overlay routing and MultiProtocol Label Switching MPLS Traffic Engineering TE in a single Autonomous System AS. This interaction is formulated as a two-player non-cooperative non-zero sum game, where the overlay tries to minimize the delay of overlay traffic and TE's objective is to minimize...
- Tags: Overlay, MPLS, University Of Massachusetts, Games, Networking, Personal Technology
- White papers 2008-01-01
- SSuite Galaxy Office (exe)
- With its full 32-bit architecture and stability, it can improve your productivity and document format compatibility. This office suite introduces some new innovative concepts in interface design and user-friendly application interaction. You get instant system access, top class application design and a cleaner desktop to name a few. The graphical-user-interface...
- Tags: Graphical-user-interface, Desktops, Hardware
- Software downloads 2007-10-08
- Empowering End-Users: A Pattern-Centered Groupware Development Process
- When developing groupware satisfying user requirements is even more difficult than in the context of single-user application development; not only the interaction with the application itself but also the interaction between group members must be respected. Current design methodologies insufficiently focus the designers' attention to this aspect. Therefore, the paper...
- Tags: Developer, Interaction, Software Development, Software/Web Development
- White papers 2005-07-13
- On the Interaction Between TCP-Like Sources and Throughput-Efficient Scheduling Policies
- This paper focuses on the dynamic interaction in packet networks between regulated Additive-Increase Multiplicative-Decrease AIMD traffic sources and max-scalar scheduling policies (such as the popular Maximum Weight Matching - MWM) at switches. The latter were proved to be optimal in terms of throughput for stationary unregulated traffic sources. It describes...
- Tags: Interaction, TCP, Tcp/Ip, Networking
- White papers 2006-07-01
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