3 Resources for

system call

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Re-Establishing Trust in Compromised Systems: Recovering From Rootkits That Trojan the System Call Table: This paper introduces the notion of re-establishing trust in compromised systems, specifically looking at recovering from kernel-level rootkits. An attacker that has compromised a system will often install a set of tools, known as a rootkit, which will break trust in the system as well as serve the attacker with...; Tags: Trojan Horse, Kernel, System Call, Rootkits, Security, Spyware, Adware & Malware; White papers
Exporting databases larger than 2 GB on UNIX: Many UNIX variants used system calls that operated on files with 32-bit unsigned integers to indicate file offset; these integers are limited to a range of 0 to 2 gigabytes. See how you can use Oracle's split trick to export a file up to around 10 GB and still stay...; Tags: Oracle Corp., Databases, Scott Stephens, database, system call, split command, Unix, Oracle Tips Newsletter, TechRepublic Inc., 32-bit, Integer, Operating Systems, Software, Enterprise Software, Data Management; Technical articles 2005-04-19
Is Apache inherently more secure than IIS?: Richard Stiennon at ZDNet argues that Apache is inherently less vulnerable to attacks than IIS, because it makes less system calls over the course of serving an HTML page, and is therefore less vulnerable to things like buffer overflow attacks. The argument, while have some prima facie appeal, is specious....; Tags: Apache Software Foundation, attack, HTML, Microsoft IIS Server, server, vulnerability, Web server; Blog posts 2006-04-14

Additional Resources

Nortel Networks Case Study: Call Centre Solutions: Call Centre Solutions Ltd. is a Call Centre Operator based in Dublin, Ireland. The challenge was to select an advanced, continuously updated, and flexible call centre platform that could support a variety of business operational requirements, business growth, and geographical expansion in a cost-effective way. The company opted to further...; Tags: Nortel Networks Corp., Real Estate, Business Operations; Case studies
Are Call Numbers a “Morale” downer?: A lot my students work on technical help desks Unisys and Dell, they are constantly judge on their call numbers (Call time, 1st Call close rate, Supervisor Call, Idle time and much more.) These numbers seem to damper their morale but all Call Cente; Tags: Call centers, Teaching Information Systems, help desk, call-center; Discussion threads 2006-11-30

Comp time and other compensation: I am an IT Director and need the programmers on call on weekends and especially during qtr end production. I need some ideas on comp time or other compensation for being on call and when they actually get called to support the business.Why do programmers need to be on...; Tags: other compensation, programmer, comp time, compensations, weekedn support, ksutherland@..., it management, compensation; Discussion threads 2005-10-13
PrettyMay Call Center for Skype (exe): PrettyMay Call Center for Skype PMCCS is a 100% software-based call center solution for Skype. It allows small or medium businesses sized to quickly and affordably implement a Skype PBXaka PABX system with auto-attendant, interactive voice response IVR, extension transferring, call recording, personalized voicemail capabilities - and a lot more...; Tags: Call-center, Skype Technologies S.A., IVR, Interactive Voice Response (IVR), Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; Software downloads 2008-01-17
Database compatible telephone system: computer illiterate, looking for a telephone system that is compatible with Windows XP/Quickbooks/Customer Managerrequires:accesses our database when a telephone call comes in and gives all info pertaining to customer.call forwarding capability.incoming telephone call tracking.anything out there? how much would it cost? what is it called? where can...; Tags: Telecom & Utilities, TELECOMMUNICATIONS, a-1drainage@..., phone, telephone system, database; Discussion threads 2007-06-01
Call Logging in an IP Environment: Recording Calls Using Intel NetStructure Host Media Processing Software and Open Source Components: Call logging is an important function in the contact center. As contact centers move to an IP environment, methods of performing call logging will change. This application note describes a "Proxied RTP" system for call logging, and discusses the system's architecture and message flow. A short comparison to another method...; Tags: Open Source, Media, Contact Center, IP, Intel Corp., Call Centers, Customer Relationship Management (CRM), Network Technology, Networking, It Operations, Enterprise Software, Software; White papers 2005-03-01
Bluebean Wins Customers' Confidence With New Avaya Contact Center Solution: Bluebean previously engaged a hosted solution for its inbound call center operations. However, the hosted solution vendor was unable to keep up with Bluebean's growing business as well as the more sophisticated demands from Bluebean's customers. Bluebean also faced difficulty in attracting new customers, especially those implementing large promotional campaigns....; Tags: Contact Center, Avaya Inc., Bluebean, Call Centers, Customer Relationship Management (CRM), Telephony, It Operations, Enterprise Software, Software, Networking; Case studies 2008-04-01
WIPER: The Integrated Wireless Phone Based Emergency Response System: This paper describes a prototype emergency response system. This Dynamic Data Driven Application System DDDAS uses wireless call data, including call volume, who calls whom, call duration, services in use, and cell phone location information. Since all cell phones that are powered on maintain contact with one or more local...; Tags: Phone, Wireless Phone, Cell Phone, Emergency Response, Wireless, Cellular Phones, Telecom & Utilities, Security, Consumer Electronics, Personal Technology; White papers 2006-05-01
Avaya Case Study: ING Seguros Comercial America: ING Seguros Comercial America is Mexico's largest insurance company, and is dominant in the property damage branch. After merging with several other companies and inheriting a number of legacy systems, ING Seguros was looking to update its technology and centralize in one call center location all of its communication services....; Tags: Avaya Inc., ING Group, Call Centers, Interactive Voice Response (IVR), Customer Relationship Management (CRM), Hardware Upgrade, Insurance, It Operations, Enterprise Software, Software, Hardware, Business Operations, Corporate Insurance; Case studies
TelstraClear – Call Reporting System: Business Challenge: To develop a reporting system across the enterprise fast enough to provide on demand reporting and business analytics, and rich enough to reflect historical trends. Better manage inter-business billing operations and improve profitability with an improved data storage and retrieval system. Solution: ...; Tags: Billing, Sybase Inc., TelstraClear Ltd., Databases, Enterprise Software, Software, Data Management; White papers 2004-09-10
Recording and Monitoring Call Center Transactions: Because there are so many call centers in the US, ranging from as few as 5-10 seats to as many as several thousand, it is impossible to know exactly how many or what percentage of call centers use recording and monitoring. However, it is clear that most larger call centers...; Tags: Call-center, Monitoring, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; White papers 2004-12-09
VoIP Hits the Bull's Eye for Sporting Goods Supplier's Call Center: McKenzie Sports was experiencing steady growth by acquiring companies and adding facilities. When the sporting goods company added a new site and more users for its Nebraska distribution center, the existing phone system maxed out. They needed a voice system that didn't require dedicated bandwidth, would improve call routing to...; Tags: VoIP, Call-center, ShoreTel, Call Centers, Telephony, Customer Relationship Management (CRM), Telecom & Utilities, Telecommunications, It Operations, Networking, Enterprise Software, Software; Case studies
Avaya Case Study: Tower Travel Management: Tower Travel recognized that it could provide improved customer service and lower the company's costs if it could unify the many locations from which agents worked and provide a single call queue that would handle customers' call more effectively. It realized that a system that used VoIP technology would be...; Tags: Avaya Inc., Real Estate, Call Centers, Customer Relationship Management (CRM), Business Operations, It Operations, Enterprise Software, Software; Case studies 2006-06-19
IP Telephony Serves as Backup System for Omron's East-West Call Centers, Critical for Maintenance Operations: Omron Field Engineering wanted to roll out IP telephony and set up backup system at call centers in Tokyo and Osaka, to reinforce the disaster proof measures of those call centers, which receive calls for the maintenance and repair of mission critical financial and automated train station systems. Omron installed...; Tags: Telephony, Call-center, Omron Corp., Backup, IP Telephony, IP, Backup System, Avaya Inc., Call Centers, Customer Relationship Management (CRM), VOIP, Telecommunications, It Operations, Enterprise Software, Software, Networking; Case studies 2007-08-01
Picture Caller ID (exe): Picture Caller ID identifies callers before you answer the phone. Call Blocking enables effective telemarketer call block by cutting off black-listed numbers, such as the numbers that are blocked, out-of-area, or unidentified. Picture Caller ID lets you screen your calls using text-to-speech to announce the caller's name and number, so...; Tags: Caller ID, Call, Caller, Picture Caller ID; Software downloads 2006-07-04
A tutorial on Call Control XML (CCXML) and voice browser call control: In this document, we will look at some of VoiceXML's capabilities and limitations, as well as details on how VoiceXML and CCXML can be integrated within an application. Call Control XML CCXML is designed to provide telephony call control support for dialog systems, such as VoiceXML It...; Tags: TechRepublic Inc., Telephony, XML, VoiceXML, Web Browser, CCXML 1.0 Specification, Telecommunications, VOIP, Telecom & Utilities, Networking; Download resources 2006-04-04
call center requirements: my boss wants to setup a small call center business just a small, he wants me to handle the technical concerns. what are the requirements needed(internet line, computer with headset etc). and also how it works.. pls pls pls give me an idea how to setup atleast guide for a...; Tags: Call centers, Customer relationship management (CRM), call-center; Q&A 2006-04-05

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