1 Resources for

synthesys

Sponsored White Papers, Webcasts, and Downloads

2Touch Streamlines Customer Interaction Processes With Avaya and Noetica Solution: 2Touch needed a front-end solution to guide agents through conversations with their clients' customers; the solution needed to be deployed within a short timeframe. In addition, 2Touch needed a tool that would save time and energy in setting up new customer interaction processes and making amendments to existing ones. The...; Tags: Customer Interaction, Avaya Inc., 2Touch, SYNTHESYS, Call Centers, Real Estate, Service-Oriented Architecture (SOA), Operational Planning, Customer Relationship Management (CRM), Business Process Automation, Enterprise Software, It Operations, Business Operations, Web Services, Software; Case studies 2007-08-01

Managing Disaster Recovery: From implementing comprehensive business continuity strategies to securing your recovery site, managing a viable DR program is a tremendous challenge. ...; Buy Now

Creating and Configuring Home Networks: Home offices are increasingly becoming a part of everyday life, thanks to their convenience and the growth of supporting technologies such as DSL and ...; Buy Now