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- Electronic Procurement Is Helping Swindon Borough Council Meet Its Operational Efficiency Targets
- Swindon Borough Council provides local government services, such as health and social care, education, housing, transport, and leisure, to 80,000 people in central southwest England. The council wanted to deliver bottom line cost savings of £3.75 million (US$7 million) in three years through professional procurement and use of electronic procurement...
- Tags: Council, Procurement, Swindon Borough Council, Purchasing & Procurement, Business Operations
- Case studies
Additional Resources
- Worthing Borough Council Shores Up Wireless LAN Security
- Worthing Borough Council wanted to give its users access to email and data whilst away from their desks, allowing flexibility and increasing efficiency. This case study examines how the Operations manager at Worthing Borough Council installed Neutrino Wireless Intrusion Protection System to be the eyes and ears for the council's...
- Tags: Council, WLAN, Wi-Fi, Wireless, Wireless LANs, LANs, E-mail, Networking, Online Communications
- Case studies
- Crawley Borough Council Improves Service Delivery With Online Planning Application Process
- In the Borough of Crawley, located in southeast England, the borough council processes an average of 1,300 planning applications every year. Crawley Borough Council needed to create an efficient, cost-effective, and easy-to-use system that would provide the public and staff with access to all documentation associated with an application and...
- Tags: Application, Oracle Corp., Council, Borough Council, Content Management, Web Technology, Enterprise Software, Software
- Case studies
- Craigavon Borough Council Reduces Risk With Microsoft Security Technology
- Craigavon Borough Council wanted to streamline their communications infrastructure and install a platform that would support future developments, such as remote access and the use of mobile devices. The Council turned to Microsoft Gold Certified Partner, 4sol, to install a Dell server running Microsoft Windows Server 2003, Exchange Server 2003,...
- Tags: Security Technology, Microsoft Corp., Microsoft Windows Server 2003, Remote Access, E-mail Servers, Internet, Business Structures, Microsoft Windows, Servers, Security, Operating Systems, Software, Enterprise Software, Finance, Hardware
- Case studies 2006-04-27
- London Borough of Haringey - SME Development
- The London Borough of Haringey is an area of vast cultural diversity. There are areas of prosperity in the west, whilst there are areas of deprivation in the east of the borough. Most of the businesses within the London Borough of Haringey are SMEs, i.e. small and medium sized enterprises...
- Tags: Small And Medium Enterprise, Council, Haringey Council, Smb/Sme
- Case studies
- Havant Borough Provides Quality Support to Citizens With Remedy
- The Borough of Havant is situated on the south coast of England, 70 miles from London. The council urgently needed to replace the existing in-house Microsoft Access system in which all of its customer inquiries resided. The process was highly inefficient, as inquiries were logged by hand and then transferred...
- Tags: BMC Software Inc., Remedy Corp., Havant Borough, It Management, It service Management
- Case studies
- Rotherham Metropolitan Borough Council Enhances Citizen Satisfaction and Reduces Costs
- Until few years back, citizens who contacted Rotherham Metropolitan Borough Council RMBC in the United Kingdom faced an uphill struggle. Telephone lines to the local government authority were often busy, and inquiries were passed from department to department. Even when citizens reached the appropriate council representative, that person invariably lacked...
- Tags: Oracle Corp., Government, Vertical Industries, Telecom & Utilities, Enterprise Software, Software
- Case studies
- Luton Borough Council Takes a Consolidated Approach to Storage
- Luton Borough Council LBC wanted to increase the availability of its services on the Internet and reduce its ongoing IT costs. To cater for this it needed to expand and upgrade its storage infrastructure. After a competitive tender process LBC selected Dell Professional Services to deliver the hardware and manage...
- Tags: Dell Computer Corp., Storage, Hardware
- Case studies
- Avaya Case Study: Bury Metropolitan Borough Council
- Bury Metropolitan Borough Council Bury MBC is the government services organization serving Bury Metropolitan Borough. Prior to becoming an Avaya customer, Bury MBC outsourced its communication system to a European telecommunication provider who offered a managed service offer for telephony. The organization realized, however, that it was spending far too...
- Tags: Avaya Inc., Telephony, Telecom & Utilities, VOIP, Telecommunications, Networking
- Case studies
- Building on an Existing SAP Landscape to Create an Integrated Electronic Social-Care System
- With 10,000 employees, Trafford Metropolitan Borough Council of Manchester, England, provides services to 211,000 residents through 400 Council and partner sites. By building on its SAP landscape, the borough has become a proving ground for an advanced social-care system infrastructure that may help transform social services throughout the United Kingdom.
- Tags: SAP AG, Business Structures, Finance
- Case studies
- London Borough Saves £200,000 a Year by Reducing Carbon Footprint With Dell Print Services
- Waltham Forest Council wanted to address costs resulting from inefficient printing processes. The borough also wanted to eliminate wasteful processes, such as single-sided printing, to reduce its environmental impact. Waltha Forest Council deployed Dell for its solution and standardised on Dell 5310n, 3115cn Multifunction Devices and 1720dn printers, which are...
- Tags: Dell Computer Corp., Carbon Footprint, Printing, London Borough, Document Management, Servers, Enterprise Software, Software, Finance, Managerial Accounting, Hardware
- Case studies 2008-03-27
- Solihull Metropolitan Borough Council Cuts Administration Costs by 20%
- Solihull Metropolitan Borough Council provides local government services including education, roads, libraries, and social services to Solihull's 204,000 residents and businesses. The council is committed to continuous improvement and consistently performs well on government indicators that measure efficiency and effectiveness. Solihull had chosen Oracle Financials in 1999 for its ability...
- Tags: Oracle Corp., Financial, Oracle Financials, Administration, Council, Solihull Metropolitan Borough Council, Enterprise Resource Planning (ERP), Financial Accounting, Enterprise Software, Software, Finance
- Case studies
- Case Study in Procurement
- With government modernisation initiatives providing an ongoing catalyst for councils to deliver government services at Best Practice, in August 2003 Woking Borough Council undertook an assessment of how it was going to meet the growing list of legislative and statutory initiatives targeting procurement. In considering how to embrace these initiatives...
- Tags: Electronic Payment, Procurement, Purchasing & Procurement, Supply Chain Management (SCM), Business Operations, Enterprise Software, Software
- Case studies
- London Borough of Tower Hamlets Enhances Employee Satisfaction and Productivity
- London Borough of Tower Hamlets is the local government authority for the riverside, east of the historic City of London, which includes London's East End and the business district of Canary Wharf. With an eye for continuous improvement and enhanced operational efficiency, the council decided to take a hard look...
- Tags: Oracle Corp., Council, London, Strategy, It Services, Management
- Case studies
- Rhondda Cynon Taf County Borough Council Implements Powerful Communication Channel
- Rhondda Cynon Taf Borough Council has a commitment to its citizens to provide the highest level of service and information through its Web site. Working to meet United Kingdom UK government directives and requirements, Rhondda Cynon Taf reviewed its existing Web site and decided to completely overhaul its design, navigation,...
- Tags: Web, Oracle Corp., Council, Web Site, Rhondda Cynon Taf Borough Council, Web Technology, Web Site Development, Content Management, Channel Management, Internet, Enterprise Software, Software, Marketing
- Case studies
- Southend-on-Sea Borough Council Dramatically Enhances Accessibility and Capability of GIS Through Autodesk MapGuide
- Southend-on-Sea Borough Council Southend had been AutoCAD users for many years. Prior to becoming a unitary authority in 1998, it also acquired a number of seats of Autodesk Map as a means of integrating spatial data sets that included parking restrictions, traffic signals and pedestrian crossings. Southend realised that they...
- Tags: Autodesk Inc., GIS, Software
- Case studies
- English City Council Implements an Information Lifecycle Management Approach With StorageTek Solutions
- The London Borough of Merton delivers public services to its 190,000 citizens. The Borough's council consists of men and women who provide the leadership to optimize the use of taxpayer dollars. The Borough decided it was time to apply a strategic approach to its IT infrastructure to meet current needs...
- Tags: Storage Device, Council, Information Lifecycle Management, StorageTek, Borough, Information Lifecycle Management (ILM), E-government, Storage, Storage Management, Process Improvement, Enterprise Software, Software, Government, Hardware, Quality, Business Operations
- Case studies
- Cisilion Case Study: London Borough of Lewisham
- The London Borough of Lewisham has about 6000 workers including teachers. In 2003/4 the council had a budget of over £350m to provide Housing, Education, Social Services, Highway and Environmental Services in the Borough. The traffic congestion in the Catford area makes travelling difficult especially during rush hours. Lewisham was...
- Tags: Council, Worker, Security
- Case studies
- Council Makes Over £100,000 Worth of Efficiency Savings With Smaller and More Powerful Infrastructure
- Local authority Maidstone Borough Council, in Kent, is responsible for a population of more than 140,000 residents. As part of a drive to meet the new efficiency targets, the council looked to reduce IT maintenance costs and increase utilisation of existing hardware. One of the key drivers for the Council...
- Tags: Dell Computer Corp., Council, Storage Area Networks (SAN), Strategy, Storage, Hardware, Management
- Case studies 2006-06-28
- Integration Solution Helps Residents Access All District Council's 22 Business Units
- Basingstoke and Deane Borough Council is rated an excellent local authority and continually seeks new ways of delivering better public services. In 2003, the council surveyed the Enterprise Application Integration EAI market to find a solution that met its one-stop-shop contact centre strategy and provided round-the-clock services to residents through...
- Tags: Microsoft Access, Council, EAI, Enterprise Software, Customer Relationship Management (CRM), Telecom & Utilities, Middleware, Software
- Case studies
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