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sutherland global services

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Avaya Case Study: Sutherland Global Services: Sutherland Global Services SGS is a leading Business Process Outsourcing BPO company with nearly 20 years of experience in the customer management space. SGS needed a solution that could cost effectively transport U.S.-originating voice calls to its delivery centers around the world. The company also wanted to leverage its existing...; Tags: IP, Avaya Inc., Sutherland Global Services, Network Technology, Business Process Outsourcing (BPO), Networking, It Operations; Case studies

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Premier Firm Speeds Deployments, Enhances Security, Reduces Desktop Imaging Time by 96 Percent: Sutherland is the largest organically grown Business Process Outsourcing BPO player in the industry, with a significant offshore footprint and a balanced portfolio of services that include customer care, technology support, and integrated back-office services. It also offers a professional services arm, focused on process improvement consulting and global business...; Tags: Desktop, Security, Imaging, Application Deployment, Microsoft Corp., Back-office, Sutherland, Business Process Outsourcing (BPO), Operational Accounting, Outsourcing, It Operations, Finance, Business Operations, Outsourcing & Subcontracting; Case studies 2008-01-24
Avaya Case Study: Sutherland Asbill & Brennan: Sutherland Asbill & Brennan LLP is known for solving challenging business problems and resolving unique legal issues for many of the nation's largest companies. Sutherland had outgrown its current telephony architecture and needed a better way to unify and manage company-wide communications. As a solution Sutherland worked with an Avaya...; Tags: Avaya Inc., Sutherland Asbill & Brennan LLP, Telecom & Utilities, VOIP, Telecommunications, Networking; Case studies
Sutherland Asbill & Brennan Wins With Avaya Mobility Solution: Sutherland Asbill & Brennan LLP is known for solving challenging business problems and resolving unique legal issues for many of the nation's largest companies. With disparate telephone systems and only partially integrated telecommunications technology across six offices, Sutherland was faced with many communication challenges. As a solution the firm moved...; Tags: Mobility, Avaya Inc., Sutherland Asbill & Brennan LLP, Telecommunications, Telecom & Utilities; Case studies
IBM Helps Sutherland Shire Council Lead the Way in Technology Disaster Recovery: In a first for councils in New South Wales, Sutherland Shire Council implemented a secure computer infrastructure to protect its information from environmental disaster and vandalism. Recognising Council's legal liability and its responsibility to the community to protect and process information, Sutherland wanted to secure its data and ensure business...; Tags: Council, Disaster Recovery, Computer, IBM Corp., Productivity; Case studies

Global Services Model: My customer is a global utilities company engaged in the business of transmission & distribution of gas & electricity. He is looking for a flexible global services model to support the global operations of his business. Though the business of my client; Tags: business process, hsjuvekar@..., it management, project management; Discussion threads 2006-10-31
Cisco Technology and Architectures Combined in SAVVIS' Global Network, Data Center Infrastructure and Management Systems to Provide a New Breed of IT Services for Business and Government Applications: SAVVIS, Inc. is a global leader in IT infrastructure services for business applications. With an IT services platform spanning North America, Europe, and Asia, SAVVIS leads the industry in delivering secure, reliable, and scalable hosting, network, and application services. Cisco and SAVVIS, Inc., a global leader in IT infrastructure services...; Tags: IT Services, Data Center, Network, Information Technology, Savvis Inc., Cisco Systems Inc., Savvis Communications; Case studies 2006-12-19
Collaborative Evolution of BT Global Services' Customer Portal: BT Global Services is a global service provider helping multi-site organizations master the complexity of business communication. BT Global Services' existing online business-to-business resource area was inhibiting change. It was too tightly coupled with the backend systems. Changes were complex owing to over-engineering, it relied on a hybrid set of...; Tags: BEA Systems Inc., British Telecommunications, Portal, BT Global Services, B2B, E-business/E-Commerce, Internet; Case studies 2006-01-01
Global Knowledge's Self-Paced e-Learning and OnDemand Provides Training Solution to Global Healthcare and Chemicals Group: GHCG is represented by some 350 companies employing 117,000 people on 5 continents. GHCG was looking for a solution to provide fast, quality, cost-effective training for its employees, essentially on its in-house IT systems - MS Office and Lotus Notes. GHCG contacted Trainers IT Services Limited, a Global Knowledge reseller...; Tags: Global Knowledge Network Inc., Chemicals, On-demand, Health Care, Training, GHCG, It Services, Workforce Management, Strategy, Human Resources, Management; Case studies
Barrister Global Services Network: Has anyone ever worked as an Independent Contractor for Barrister Global Services Network?They are out of the New Orleans area.I have heard that it may be a good idea to connect with this group to generate some work. Any input would be appreciated.; Tags: tribeliker, network; Discussion threads 2007-10-07
Employment Services Firm Reduces Operational Complexity and Costs With: Manpower is one of the world's leading employment services providers, helping more than 400,000 clients each year fill job vacancies in 72 countries. While demand for temporary staff remains strong, global employers increasingly require services around outsourcing, offshore partnerships and managed services. To ensure that all its global offices were...; Tags: Computer Associates International Inc., Business Structures, It Services, Outsourcing, Finance, It Operations, Business Operations, Outsourcing & Subcontracting; Case studies 2007-08-01
BEA Systems Case Study: BT Global Services: BT Global Services is BT's business services and solutions division, serving customers worldwide. BT was looking to improve integration of the information held within the systems in order to build greater understanding of the businesses it serves internationally. The company also needed to reduce manual intervention and accelerate time to...; Tags: BEA Systems Inc., British Telecommunications, BT Global Services, Service-Oriented Architecture (SOA), Middleware, Application Servers, Enterprise Software, Web Services, Software; Case studies
IT Services Provider Uses New Solution to Help Customers Cut Costs and Improve Communication: BT Global Services is an IT services provider that offers managed and outsourced services, including design, deployment, integration, management, and assurance. The company also provides specialized services related to unified communications. Its customers are increasingly dependent on e-mail, instant messaging, video, and Web conferencing solutions, and want to combine these...; Tags: Information Technology, British Telecommunications, Microsoft Corp., BT Global Services, Instant Messaging, Outsourcing, It Services, Internet, Online Communications, It Operations, Business Operations, Outsourcing & Subcontracting; White papers 2007-10-01
Mapping Security: The Corporate Security Sourcebook for Today's Global Economy: This webcast discusses some of the key global security issues for companies of all sizes that do business across borders, including working with global supply chains and customers, outsourced services, or threats faced from around the world. The webcast addresses issues such as regulatory compliance, global best practices, and the...; Tags: Symantec Corp., Corporate Security, Webcast, Outsource, Outsourcing, Security, It Operations, Business Operations, Outsourcing & Subcontracting; Webcasts
BT Global Services Achieves 100 Percent Availability With Business Service Management Solution: BT Global Services BT provides multisite organizations with the global connectivity to help their employees and customers communicate and collaborate, any time, any place, through any device. The company's challenge was to ensure the highest level of availability, performance and quality of a critical telecommunications provisioning service while keeping costs...; Tags: Business Service Management, Provisioning, British Telecommunications, ITIL, Process Improvement, Telephony, It Services, Quality, Business Operations, Networking; Case studies 2006-11-01
OpenMaster for Telecom Case Studies: Lockheed Martin Global Telecommunications: Lockheed Martin Global Telecommunications LMGT, a wholly-owned subsidiary of Lockheed Martin Corporation, is a premier global provider of network services and advanced technology solutions to enterprise, commercial and government customers. The challenge faced was to improve the management of its time division multiple access TDMA networks, which are used by...; Tags: Groupe Bull, Lockheed Martin Corp., Evidian, Intelsat Ltd., Telephony, Telecom & Utilities, Telecommunications, Networking; Case studies
Expert Support Empowers Employees: The Dow Chemical Company provides innovative chemicals, plastics, and agricultural products and services to customers around the globe. As the company prepared to implement a global workstation standard, it saw the need to also have a global capability for help desk service and support. At the same time, the company...; Tags: Hewlett-Packard Co., Help Desk, Call Centers, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting; Case studies
Certificate Services Windows 2003 Enterprise: Trying to install certificate services on win2003 ent edition will not allow me to check Enterprise root CA-greyed out. I ADS is installed..and yes..i am a member of Enterprise Admin group.Certficate Services W2k3 Enterprise CAIt's an year later, so i don't expect you're waiting for an answer anymore. I...; Tags: certificate authority, Computer Associates International Inc., domain controller, Enterprise, global catalog, Microsoft Windows, Microsoft Windows 2003, Microsoft Windows Active Directory, milun, networking, Services; Discussion threads 2005-07-08
Improving supply chain performance for the global automotive industry: The introduction of the Global eXchange Services Training Grid will significantly improve supply and demand-chain processes for global automotive OEMs, suppliers and aftermarket players of any size and technical sophistication. The same innovative technique can improve SCM in your enterprise.; Tags: Supply Chain, Industry, Global eXchange Services, Supply Chain Management (SCM), Productivity, Channel Management, Enterprise Software, Software, Marketing; White papers 2004-11-12
Fairchild Semiconductor Centralizes Supply Chain Management Planning: Fairchild Semiconductor, a leading global player in the multi-market semiconductor industry, is focusing on streamlining its supply chain planning and production processes. The company faces a number of significant business challenges as it seeks to gain at least a 10 percent market share in the projected $56 billion target market...; Tags: Supply Chain, Consulting Service, Business Consulting Services, Fairchild Semiconductor Corp., SCM, IBM Corp., IBM Global Services, Supply Chain Management (SCM), Business Services, Enterprise Software, Software; Case studies

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