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- 10 signs that you aren't cut out to be a support tech
- So you want to be a computer support technician? Or perhaps you are one already, but you can't decide whether you're just having a bad week or you're really not cut out for the job. What does it take to be an effective support tech? Is this a career at...
- Tags: Tech, User, Becky Roberts
- Blog posts 2007-08-20
- 10+ tools every support tech should have in their repair kit
- When a trip to an end user's machine is necessary, there's no time for fumbling for the right tool. But many times, you arrive at the user's desk and find yourself unprepared to fix the problem.In an ideal world, you'd have everything needed at your fingertips--a sort of ultimate toolkit....
- Tags: support tech, PC, desktop, tools, podcast, mp3, help desk, staff, toolkit, screwdriver, tool, Bill Detwiler - TechRepublic, hardware
- Discussion threads 2006-04-13
- 12 qualities of successful support techs
- Note: This article is also available as a download.Take a look at a typical supporttech job description, and you'll find a list of fairly standard skills andresponsibilities: Installs, tests, and maintains PC and network hardware andsoftware systems; establishes and maintains a parts inventory for personalcomputers; produces support documentation... and...
- Tags: Becky Roberts, support tech
- Technical articles 2006-03-07
- Catharsis and snarkosis: A support tech's best friend?
- Every so often I think it's a good idea, in fact anexcellent idea, to publish a piece of content that gives IT folks a chance togo more or less YEAH!! And another thingĀ
! That's whyyou'll find the occasional pet-peevish item on the site, such as: "Thetop 10 peeves...
- Tags: support tech
- Blog posts 2006-01-25
- What are the 10 worst jobs in IT?
- What are the 10 worst jobs in IT?I'm putting together a list of the 10 worst jobs in IT. What job would you hate to have? This can be specific a job description like Backups Technician or a job role at a particular company, such as network administrator on a...
- Tags: career, help desk, information technology, it career, Jason Hiner, job, worst job, worst jobs
- Discussion threads 2005-12-12
- Twelve qualities of successful support techs
- Take a look at a typical support tech job description, andyou'll find a list of fairly standard skills and responsibilities: Installs,tests, and maintains PC and network hardware and software systems; establishesand maintains a parts inventory for personal computers; produces supportdocumentationĀ
and so on. But being a successful support tech requires...
- Tags: support tech
- Technical articles 2005-08-16
- DOWNLOAD: Five things support pros should take care of before a vacation
- http://techrepublic.com.com/5138-10877-5827032.htmlAfter you take a look at this download, please post your feedback, ideas for improvements, or further thoughts on this topic.Thanks,--The TechRepublic Downloads TeamMake a list, check it twiceBefore a vacation, I start listing jobs to delegate a couple of months in advance. I give each item on...
- Tags: password, greeting
- Discussion threads 2005-08-11
- DOWNLOAD: The top ten peeves of a support tech
- DOWNLOAD: The top ten peeves of a support techhttp://techrepublic.com.com/5138-10589-5679809.htmlAfter you take a look at this download, please post your feedback, ideas for improvements, or further thoughts on this topic.Thanks,--The TechRepublic Downloads TeamAfter finding a problem, the user saying "No, that's not it."orAfter fixing something the user caused, and telling the...
- Tags: computer, download, hardware, JodyGilbert, support tech
- Discussion threads 2005-04-21
- How would you handle a sexist support desk customer?
- This week, we would like you to consider the story of a support tech on a software hotline who wants your advice in dealing with sexist customers. After reading this scenario, you can learn what other TechRepublic members had to say about the tech who was told to violate a...
- Tags: Becky Roberts, Mary, nondisclosure agreement, Rachel, support tech
- Technical articles 2003-06-02
- Reasons abound for documenting tech support visits
- Some support techs just don’t seem to get documentation. Whether it’s because they’re too busy or just don’t think about it, they often make changes to a system and then never bother to create a record for what they do.As Jeff Davis pointed out in a recent article, there are...
- Tags: DonaldA-M, John Sheesley
- Technical articles 2003-03-18
- When good Zip drives seem bad
- Don?t waste time spinning your wheels and your Zip disks the next time your Iomega Zip drive malfunctions. For one tech, the Zip drive fix was as easy as swapping out the power supply. It just took him a while to figure it out.A good support tech has many admirable...
- Tags: support tech, Mike Walton, Iomega Zip Drive, Iomega Corp.
- Technical articles 2001-11-13
- Talking Shop: Working for an enterprise help desk can help your career
- Working on the help desk for larger organizations can offer greater challenges and rewardsIt has been my experience that unless you’ve worked on an enterprise help desk, the IT community doesn’t feel that you have truly mastered the technical support trade. Like most professions, IT support has a hierarchy of...
- Tags: Call centers, Strategy, Bill Detwiler, career, enterprise help desk, help desk, support tech, information technology
- Technical articles 2000-10-13
- 2000 Dumbest User award preview
- Every support tech has at least one story about a user who just doesn't get it. Here's a brief preview of what to expect from our 2000 Dumbest User award.In Response offers a weekly roundup of feedback from TechRepublic members, intended to help inform you and your peers about critical...
- Tags: Keyboards, Bill Detwiler, support tech, TechRepublic Members
- Technical articles 2000-10-19
Additional Resources
- World's most useless tech support document
- Your nominees for most useless tech support document are...Now it's your turn--nominate the most useless tech support document you've ever seen. It has to be a true tech support document. A posting by some person in some tech support forum doesn't count. I'm looking for an actual...
- Tags: RexWorld, Now IT, tech support document, useless tech support
- Discussion threads 2007-07-19
- Knowledgebase vs CBT
- I wanted to break this into a seperate thread.There was a little bit of discussion of CBTs vs. a searchable knowledgebase as an added Feature to TPG.I know several companies that do online CBTs, and Im sure it would be possible to partner with one of them. Does anyone know...
- Tags: computer-based training, John Sheesley - TechRepublic Pro, John Sheesley - TPG, Knowledgebase, online CBT, Tech Books
- Discussion threads 2005-03-31
- Webcomic: Linux tech support
- Google=Linux Tech supportWhy would anyone want to wait in a que for a half hour listening to Dells crappy music?Just google it!(and go download some crappy hold que music while your at it to get the full effect of Real Tech support!)Cartoon not at all accurate....the support tech is not...
- Tags: UNIX, OPEN SOURCE, Operating systems, Hacking, bradgalliford@..., Dell Computer Corp., Linux, Linux Tech Support, Webcomic, Dell Linux
- Discussion threads 2007-06-18
- Ten ways to decline a request for free tech support
- Requests for free tech support often catch you off guard and your first instinct is to accept the task. But taking on a free support job is often a significant commitment and can be a real headache. When someone makes an unwelcome request for free tech support, use a response...
- Tags: TechRepublic Inc., Tech, Recruitment & Selection, Human Resources, Workforce Management
- Download resources 2005-05-26
- Outsourcing Technical support
- Hi Friends.. This is Rooban from India, i would like to know more about outsourcing tech support to India. can i just want to know in which criteria they will select the Technical support providers..? Please help me...
- Tags: e-mail, feedback, is there any company is looking to outsource their work to india... ?, linux, networking, outsourcing, Please Help, project management, rooban@...
- Discussion threads 2007-01-25
- GLOWZ
- blog rootTech Supportfree tech support about general things
- Tags: Blogging, epikorous
- Discussion threads 2005-10-13
- Top support tech resources: Best of Jeff Dray
- Jeff Dray has been in the help desk and tech support field for more than 15 years and has shared his experiences and expertise in numerous TechRepublic articles. Here's a sampling of some of his practical, often-droll advice on a variety of tech concerns. Topics include: 10 things to...
- Tags: Network, Tech, Jeff Dray, Help Desk, Call Centers, Networking, It Operations
- Download resources 2007-05-03
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