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customer support services (1 results)
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- Siemens Business Services Delivers Superior Support Services With CA's Support Automation Solution
- The support provided by Siemens Business Services directly impacts agent satisfaction, loyalty, and their ability to serve customers. Siemens Business Services endeavors to bring this level of IT service delivery to their end users by deploying the most innovative support automation solution on the market. The Siemens Business Services team...
- Case studies
- INSOTEC Helps Heraeus Infosystems to Leverage ITIL for Superior Support Services
- Serving more than 3,000 corporate users worldwide from its IT center in the German city of Hanau, Heraeus infosystems GmbH is the prime IT services provider to the Heraeus group of companies. To ensure sustained support service excellence in an increasingly complex and rapidly growing corporate IT environment, the company...
- Case studies
- Alfred Mcalpine Selects Storeage as a Key Component of Disaster Recovery Strategy
- StoreAge Networking Technologies is the leading provider of split-path SAN storage management and advanced multi-tiered, data protection solutions. Alfred McAlpine has completed StoreAge Networking Technologies' initial disaster recovery architecture by deploying StoreAge SVM technology into its SAN environment. Alfred McAlpine is one of the U.K.'s leading support services organisations. The...
- Case studies
- IT Service Company Boosts Data Quality and Insight With Business Management System
- Billable hours are the driving revenue source for Jacob & Sundstrom (J&S), an information technology support services company that primarily serves government organizations. J&S knew that to improve data accuracy and overall business management it needed to replace the disparate systems it used to track time, generate invoices, and manage...
- Case studies
- Legato Support Services Knowledge-Centered Support at Work
- Legato is a leading provider of information management software. Technical complexity combined with this enterprise-critical aspect of Legato's products puts a tremendous burden on the support organization. Legato embraced Knowledge-Centered SupportSM KCS, a set of practices developed by the Consortium for Service Innovation, to make support centers more effective at...
- Case studies
- IBM and Gluecode Software: Enabling Customers to Leverage the Benefits of Open Source
- This webcast presents a significant IBM announcement to a world-wide audience of business and IT analysts. IBM announced that it has signed an agreement to acquire Gluecode Software, a privately held company based in El Segundo, California. Gluecode is a provider of software and support services for Apache Geronimo open...
- Webcasts
- GIE Informatique Arpege Uses BMC Remedy Solutions to Unify and Centralize Support Services for Enhanced Performance and Improved Quality of Service
- GIE informatique Arpege wanted a unifying help desk and change management services. GIE informatique Arpege chose BMC Remedy IT Service Management solutions to improve its services by gradually unifying the support delivered to the 12 "Caisses d'Epargne" banks in its remit, while rationalizing and automating change and incident management. Arpege...
- Case studies
- Norske Skog Australasia Improves System Availability With Proactive Support Services
- Norske Skog is the world's leading producer of newsprint and magazine paper, and owns or is a part owner of 24 paper mills in 15 countries on five continents. In 2003, Norske Skog adopted a single, integrated information platform developed on a range of PeopleSoft applications from Oracle to manage...
- Case studies
- CNL Improves Its IT Infrastructure Performance by Utilizing Avaya IP Support Services
- CNL is one of the nation's largest privately held real estate investment and development companies with $13 billion in assets under management. An executive decision taken to decentralize the information technology infrastructure which led CNL seeking a new scalable, cost-effective solution that could manage the new IT requirements across multiple...
- Case studies
- CIBER Provides SWPA With Wide Variety of Technical and Professional Support Services
- Southwestern Power Administration SWPA is an agency of the U.S. Department of Energy responsible for marketing the hydroelectric power produced at 24 U.S. Army Corps of Engineers multipurpose dams. SWPA's IT support requirements involved a wide variety of technical services, including systems analysis, design, and programming; software/hardware implementation; computer system...
- Case studies
- Rhode Island College Outsources Management of Its ResNet to Apogee
- Apogee, a leader in providing networking solutions to higher education, successfully partnered with Rhode Island College to manage the school's residential network. Apogee recruited a local support partner CompUtopia, which has played key role in ensuring a successful deployment and providing continuing support services. CompUtopia complements the services offered by...
- Case studies
- VisBiz (VisBiz)
- VisBiz is a clever software application which runs on either a single Windows computer or over a network. VisBiz provides you with a suite of practical tools and systems to manage the visibility and controlled access to your underlying business or project files. VisBiz, featuring the original RealFS Relational File...
- Software downloads 2008-02-06
- Help Desk Renaissance: A New Understanding of the Importance of Technical Support Services
- The technical help desk has traditionally been a place where minimal effort or expense is placed. To save money, many companies have sent their call centers overseas. However, new issues are developing which are causing companies to rethink their technical support strategy. These issues include an increase in technological frustration...
- White papers 2007-09-08
- Technologies for Raising Efficiency in Support Services
- This paper describes Fujitsu Laboratories' research and development activities for raising efficiency in support services such as those provided by hardware support operation and call centers. Efficiency can be raised by assigning the appropriate human resources to support services and enhancing call center agent skills. This paper describes technologies that...
- White papers 2007-10-01
- Aerospace IT Company Improves Flexibility, Enhances Support Services With New System
- Umeco Supply Chain is a division of Umeco, a leading supplier of products and services to the aerospace, defence, motorsport, and automotive industries. The Umeco Supply Chain IT team of six must work very hard to ensure the company's workforce can access IT systems on demand. Umeco Components enlisted the...
- Case studies 2007-04-01
- HP Integrated Support Services: Simplify Multi-Vendor IT Support
- This webcast shows how to reduce complexity and cost with a single point of accountability for consistent service levels and outcomes.
- Webcasts 2007-01-01
- HP Printing/Imaging Support Services: See What Is Right for You
- The attendee of this webcast will learn how to reduce output costs, protection of existing investments, how to boost imaging and printing productivity, and maintenance of a more effective overall information environment.
- Webcasts 2007-01-01
- Fiserv: Investment Support Services
- Nearly five times as fast as Fiserv's former mainframe, an HP Integrity server running Linux and Oracle software lets the company meet complex SLA requirements.
- Webcasts 2007-01-01
- VoIP Stats for Avaya IP Support Services: Extending Availability, Reliability and Performance
- The implementation of IP Telephony requires both careful planning and continuous operational care. To start, an enterprise's IP converged network must have the right throughput and QoS capacity to effectively and reliably operate IP Telephony as an application. This network infrastructure readiness can be determined by a comprehensive network assessment....
- White papers 2006-07-01
- IP Telephony Services: New Paradigm Requirements for Support Services
- Companies are migrating from dedicated, somewhat closed systems to open environments that converge diverse voice, data, and video applications onto single IP-based networks. In this new model, telephony runs as an application, and must operate on and interoperate with the IP network's data infra-structure and management environment. Success of an...
- White papers 2005-09-01
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