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TechRepublic Resources
- Organizing the help desk
- Whether you're building a help desk from the ground up or reorganizing and existing shop, the structure you create should be based on your customers' needs, your budget, your business' culture, and the types of services you intend to provide. This sample chapter, taken from HDI's Service and Support Handbook,...
- Tags: consolidation, customer requirement, ground up, HDI, HDI Service, help desk, outsourcing, Support Handbook
- Download resources 2005-06-01
Additional Resources
- You can't censor my blog
- Ok, all you bloggers out there, this News.com story should capture your interest: "Handbook offers tips for cyberdissidents" (http://techrepublic.com.com/2100-1035_11-5876958.html). According to this article, "The 87-page booklet, titled The Handbook for Bloggers and Cyber-Dissidents, includes chapters on how to blog anonymously and on technical ways to get around censorship. Released...
- Tags: Blog, Handbook, Blogging, Internet, Sonja Thompson
- Blog posts 2005-09-23
- FHA Home Loan Handbook (exe)
- The FHA Home Loan Handbook is a great resource for of information about FHA Loans. You'll find information such as FHA Lending, FHA Lending Amounts, FHA Closing's, FHA Frequently Asked Questions and even an FHA Glossary. Once you have read this fabulous computer desktop FHA Handbook Software you'll be ready...
- Tags: Information, American Financing, FHA Home Loan Handbook, Productivity, Desktops, Hardware
- Software downloads 2008-02-15
- Get Rid of Acne - Handbook (zip)
- Pimples, zits, acne or whatever you call them, affects people of all ages. In this easy to read handbook, find out about the causes of acne, prevention, and natural treatments for acne. A Manual for Children and Adults. This version is the first release on CNET Download.com.
- Tags: Handbook
- Software downloads 2007-11-27
- Gateway HandBook 486 BIOS (exe)
- This BIOS is specifically for HandBook 486 SX25 machines that are having problems with the external floppy drive. If you are not experiencing a problem, you will not need this file. Boot the system clean (press the F5 key during the boot process). In the directory that you copied the...
- Tags: Floppy Disk, Floppy Drive, Gateway Inc., Gateway 2000, BIOS, Desktops, Hardware, Components
- Software downloads 2006-07-26
- Organizing the help desk
- Whether you're building a help desk from the ground up or reorganizing an existing shop, the structure you create should be based on your customers' needs, your budget, your business' culture, and the types of services you intend to provide. This sample chapter, taken from HDI's Service and Support Handbook,...
- Tags: HDI, Help Desk, Call Centers, It Operations
- Book chapters 2005-06-01
- Mobile Application Development - Now and Then Towards a Handbook for User-Centered Mobile Application Design
- Mobile applications are rapidly gaining importance. However, when developing these applications, one notices that existing design methodologies and tools do not sufficiently support these new classes of applications. This paper takes a closer look at the distinguishing features between mobile design and "Traditional" software design. The authors argue that a...
- Tags: Mobile, Handbook, Mobile Application, Advertising & Promotion, Wireless, Marketing
- White papers 2005-02-24
- Encryption & the FFIEC's IT Security Handbook: Facilitating GLBA Compliance
- When developing and implementing their information security programs, financial institutions use guidelines set out in the Federal Financial Institutions Examination Council's FFIEC Information Security Booklet. The Federal Trade Commission has broad authority to enforce the rules set out under Gramm-Leach-Bliley Act GLBA, and the Handbook. This paper examines the objectives...
- Tags: Information Security, IT Security, Financial, Information Technology, Financial Company, Gramm-Leach-Bliley Act, Encryption, FTC, Regulations, Security, Government
- White papers 2006-03-01
- Magician's Handbook - Cursed Valley (exe)
- The mysterious Magician's Handbook has fallen into your hands, thrusting you into the heart of an ill-fated land. Unique magical creatures and almost a thousand hidden objects await you in this beautifully painted puzzler! There are 13 enchanted chapters to explore, along with a host of challenging mini-games, and you...
- Tags: Magician
- Software downloads 2007-09-07
- The GPS Handbook (zip)
- The GPS Handbook contains all kinds of GPS related topics such as real-time or passive GPS fleet tracking, the revolutionary GPS tracking system, GPS systems .COM or .MIL, GPS vehicle tracking, and other topics.
- Tags: GPS Handbook, GPS, Handhelds, Consumer Electronics, Personal Technology, Hardware
- Software downloads 2006-10-25
- Job Hunting Handbook (zip)
- When laid off the first place most people go is to the classifieds section of their newspaper. That may be okay but there is so much more that can be done. The Job Hunting Handbook will show you How to identify your skill set. How to hunt for a job....
- Tags: Job, Recruitment & Selection, Human Resources, Workforce Management
- Software downloads 2007-05-18
- Higher Education Mobile Learning Handbook
- This handbook from the Center for Digital Education explains how one-to-one computing—a model in which all students use notebook computers or tablet PCs to complete their course work—is changing higher education in the 21st century. Designed for college administrators and faculty, this guide outlines the benefits of one-to-one computing, how...
- Tags: Education, Gateway Inc., Mobile, Handbook, Computing, Laptop Computer, Notebooks, Tablets, Hardware, Notebooks & Tablets
- White papers 2005-12-01
- Protect your network with an IT operational security plan
- You can secure your network using hardware and software, but if you don't develop operational plans to maintain that security, you will still have significant risk to your network. Investigate the often overlooked subject of operational security in this sample chapter from Syngress IT Security Project Management Handbook. Investigate...
- Tags: Network, Information Technology, Security, Networking
- Book chapters 2006-11-15
- DSL and cable modem networks explained
- When used appropriately, DSL and cable modem service provide a more cost-efficient solution than traditional, dedicated Frac-T1/T1 service. This sample chapter, taken from Cisco Press' Network Sales and Services Handbook, explains the ins and outs of DSL and cable modem technologies. Even seasoned network administrators and engineers will benefit from...
- Tags: Cable Modem, Network, Cisco Systems Inc., Cable, Broadband Internet, Network Technology, DSL, Networking, Telecommunications, Personal Technology
- Book chapters 2005-06-27
- Home Equity Handbook (zip)
- The Home Equity Handbook contains very useful information on getting the Best Home Equity Loans, Fixed Rate Home Equity Loan, Home Equity Lines of Credit, Loan Calculator, Loan Companies, Interest Rates, Comparisons, Refinancing, Tax Deductions, Pros and Cons, Home Equity Loans Questions, Online Loans, How a Home Equity Loan Works,...
- Tags: Handbook, Equity, Home Equity Handbook, Taxes, Financial Services, Financial Planning, Free Trade, Investment, Finance
- Software downloads 2006-11-02
- StatCalc (exe)
- StatCalc was designed for students, researchers, and managers who need a desktop statistics calculator. It calculates descriptive and inferential statistics and graphs distributions. It has a context-sensitive statistics handbook with definitions, formulas, and practice exercises. It estimates margins of error and measures standardized scores. Enter and save data for a...
- Tags: Statistics, Desktops, Hardware
- Software downloads 2004-01-19
- LAN Topologies explained
- This sample chapter, taken from Cisco Press' Network Consultants Handbook, covers the three LAN transmission types (unicast, multicast, and broadcast), basic LAN addressing, and the four basic LAN topologies (star, ring, bus, and tree). The chapter clearly and thoroughly explains each LAN topology. The content is perfect for the novice...
- Tags: Topology, Cisco Systems Inc., LANs, Network Technology, Networking
- Book chapters 2005-06-09
- Master the basics of Linux system administration
- Since 2001, the first edition of the Linux Administration Handbook has been a definitive resource for Linux system administrators who must efficiently solve technical problems and maximize the reliability and performance of a production environment. The second edition addresses today's most important Linux distributions (such as Red Hat...
- Tags: Administration, Linux System, Linux, UNIX, Open Source, Operating Systems, Software
- Book chapters 2007-02-27
- DSL and cable modem networks explained
- When used appropriately, DSL and cable modem service provide a more cost-efficient solution than traditional, dedicated Frac-T1/T1 service. This sample chapter, taken from Cisco Press' Network Sales and Services Handbook, explains the ins and outs of DSL and cable modem technologies. Even seasoned network administrators and engineers will benefit from...
- Tags: benefit, cable, cable modem, Cisco Press, DSL, modem, network, network administrator, Network Sales, networking, Services Handbook
- Download resources 2005-06-27
- Open Source Delivers for Government Agencies a Handbook on Pilot Projects
- This handbook shares the success stories, experiences and benefits of the implementation of Open Source Software OSS in four pilot government agencies. The four pilot projects are part of the Malaysian Public Sector Open Source Initiative led by MAMPU. The pilot project for the Ministry of Finance MoF involved the...
- Tags: Agency, MySQL, Handbook, Malaysia, Open Source, Web Browsers, Government, Web Servers, Databases, Servers, Internet, Enterprise Software, Software, Data Management, Hardware
- White papers 2005-09-01
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