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- External Web Users - How To Support
- Our external customer website supports our 200,000+ customers, with access to basic functions such as paying invoices, changing address, etc. Nothing too mindblowing in terms of functionality, but we are now seeing more than 100,000 customers per month accessing their account via our website. Now this is a great...
- Tags: E-MAILS, website, customer support, stupid customers, Web site, Oldmanmike, pop-up blocker, Web browser
- Discussion threads 2006-06-23
Additional Resources
- Wide-ranging flaw crashes programs
- NO!! AAAHH!! Not ANOTHER BUFFER OVERFLOW!!!insert Mogambo Guru rant here.Send the programmers back to grammer school!Stupid! Stupid! Stupid!And they don't have Uncle Bill to blame on this one!!
- Tags: Dr Dij
- Discussion threads 2005-07-11
- Your customers could be smarter than you think
- Tempting as it may be to assume our customers are as clueless as those featured in the ever-popular dumb-user stories, that's often not the case. Sometimes, our customers just don't know how to communicate the problem--and other times, we're busy thinking 'stupid question' as their point sails right over our...
- Tags: Customer
- Download resources 2007-02-26
- Stupid Button (widget)
- Stupid Button shows a big red button that says that was stupid when pressed. This version is the first release on CNET Download.com.
- Tags: Button, Stupid Button
- Software downloads 2007-06-22
- win 2003 server
- what is fsmo role?ask mr. googlestupid question, stupid answer
- Tags: dansek1111@..., server
- Discussion threads 2007-08-14
- Some thoughts on passing as an extrovert
- it's not ok to growl at them? okI'll continue to use a baseball bat after the third stupid interruption. :pinterruptions that are on the topic of the projects aren't classified as stupid.. unless it's for something really, really basic, like how to connect a usb mouse.
- Tags: Jaqui
- Discussion threads 2007-11-11
- Tired of stupid computer questions?
- A little something for my comrades of the help desk. Pretty funny stuff, and unlike your boss, the translator won't fire you for answering stupid questions with the answers they deserve!http://www.pebkactranslator.com/translate.htmlEnjoy!
- Tags: computer, funny, hardware, help desk, it, it management, off-topic, owenpdx@..., pebkac, tech support
- Discussion threads 2007-01-25
- How do you deal with dumb?
- The other day, a guy in front of me at the local convenience store asked the clerk for 10 dollars of regular gas on pump 87. Well, you guessed it; 87 was the octane rating. The clerk didnt blink. She just asked the guy to point out his car so...
- Tags: Customer Relations, Helpdesk
- Blog posts 2007-03-09
- Microsoft confirms Vista OEM hack
- We can't have Bill losing 50 centsHeaven forbid that he is not able to quarduple his cash flow if a disk is pirated. I can honestly say that I have never pirated a windows disk but why pirate a OS when you can download one free.Is anyone actually using it?Well...
- Tags: Microsoft Windows Vista (Longhorn), Microsoft Windows XP, SysAdminII, Microsoft Corp., WGA
- Discussion threads 2007-04-13
- Video: Hammer-smashing an Apple iPhone
- stupid really stupidtwo guys smashing a $600 phone just to make itinto a video...just plain stupid. Get a life guys!Repulsive! X-( Hilarious! :^0 Repulsive! X-( Hilarious! :^0.One question for the two idiots: How's that Visa balance? :^0Must have been the 4 GB model.NOBODY wants the 4 GB model! :^0RE: Video:...
- Tags: Corporate communications, fumerop@..., Apple iPhone, Apple Inc., video, Hilarious
- Discussion threads 2007-07-03
- Lego
- Like Linux you mean?..........Lego Linux?Hacking's a snap in LegolandSoftware apps via the lego methodMaybe one day we can order up "bags" of software code to create a customized operating system or some other program that would be totally integrated like Legos are.Maybe that's how we should build the next generation...
- Tags: hacking, LEGO Co., Like Linux, security, software, tundraroamer
- Discussion threads 2005-09-15
- Working with the GridView control in ASP.NET 2.0
- Gridview Control in VB.NET 2.0Hi,I am new to VB.NET 2.0. I am developing a simple application using a Gridview control in one of my forms. My problem is, the Gridview control has 1 row with 2 columns which the user can use to input data at runtime. The Gridview was...
- Tags: m_umoetuk@..., Gridview Control, vb.net 2.0, programming, ASP.NET 2.0, Microsoft ASP.NET
- Discussion threads 2007-02-28
- server and CALs
- Ok, this is probably a stupid question coming from an IT person, but I'm relatively new to domain-based networks.If we purchase Microsoft SBS Server 2003 does logging on to the physical server with the admin logon use a CAL?Also, microsoft FAQ says that CALs are NOT concurrent. Does that...
- Tags: CAL, hardware, Microsoft Corp., network, sbs server 2003, server, Tink!, users, windows
- Discussion threads 2005-09-27
- Why are you charging for tech pro and advertising at the same time?
- It just seems like you've lost site of the great online information source you were in the past. All interesting titles are now listed for paying customers who still have ads to take up part of the page. Either make your ProTech AD Free or stop asking for money from...
- Tags: support@..., advertisement
- Discussion threads 2007-05-16
- WatchGuard identifies top five threats to the enterprise
- What is the biggest threat that you face?WatchGuard's Rapid Response team identified the five key threats afflicting the enterprise.What is the biggest threat that you face on a day-to-day basis in your organization?Threats I face on a daily basis are.....Stupid uninformed or uncaring users.They go home, download crapware on their...
- Tags: Strategy, NETWORKING, Sonja Thompson, Watchguard
- Discussion threads 2007-09-05
- Crack the Customer Value Code: Secure Customers and Profits for Life
- The attendee of this webcast will learn why customers, not products, generate profits; how to spend money on the limited customer base in order to get the greatest return; how to manage the "Value exchange" - the value one delivers to the customers and the profits that they create for...
- Tags: Customer, SAS Institute
- Webcasts
- View the World From Your Customer's Shoes
- Customers act in their own interests, not others. One must first view the world from the customer's perspective before presenting the solution as the bridge that enables them to achieve their goals. This not only applies to prospects but also applies to existing customers when one is trying to "Up-sell"...
- Tags: Customer, Sales Strategy, Sales Force Management, Team Management, Sales, Management
- White papers 2007-12-01
- Authenication for Wireless customers
- I'm needing help figuring out what path I want to take for authenication for my wireless customers. I'd like to know what ways I can authenicate my wireless and what the process of that would be. Right know I'm able to authenicate my dialup customers with a Radius...
- Tags: Wi-Fi, Network security, ryan@..., wireless
- Discussion threads 2007-07-25
- 5 reasons customers get grumpy (and one way to deal with them)
- We've all faced our share of unpleasant, quarrelsome customers. They're a fact of help desk life. But as seasoned tech Jeff Dray observes, it helps to know why those customers are grumpy, so that we can handle them as professionally as possible. This download is also available as a...
- Tags: Customer, Help Desk, Call Centers, It Operations
- Download resources 2007-06-20
- Service Management: Understanding the real end-user experience
- Are you gambling with your customers? If you only measure the average experience your customers face, you could be leaving your business to chance. Why take that risk? If you track every customer’s true interaction with your website you’ll know for sure whether you have satisfied customers...
- Tags: Service Management, Customer, Compuware Corp., Web Site Development, It Services, Web Technology, Internet
- White papers 2005-11-15
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