22 Resources for

steven a. watson

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Take charge of your career with these strategies for reaching long-term goals: A recent post in a TechRepublicdiscussion by Frustrated at Workfocuses on an important issue that most employees face somet; Tags: career, Steven A. Watson, strategy, supervisor; Technical articles 2004-08-18
Maximize your chances for success with good communication skills: Successful IT managers learn early in their careers that perception is just as important as reality in the work environment. It's not good enough to be the best at what you do—people need to believe that you are the best. For this reason, good communication skills are essential for coworkers...; Tags: Brenda, communication skill, Steven A. Watson, team, team member; Technical articles 2003-12-18
Talking Shop: How to identify and manage workplace conflict: If it weren't for people, the workplace would be very easy to manage. People bring their unique values, experiences, ambitions, and personalities to the workplace. This mix can often result in innovative ideas and a more flexible team environment. However, if not managed properly, it can also result in conflict,...; Tags: team, Steven A. Watson, workplace; Technical articles 2003-10-30
Do More with Less: Obtain that hardware upgrade through good communication and perseverance: TechRepublic member John Owens recently e-mailed me about how to justify an IT hardware upgrade to senior management for a team of 22 analysts. John has worked in IT for seven years and is currently a team leader for an organization in Ireland.There is no template or standard operating procedure...; Tags: team, hardware upgrade, Steven A. Watson, hardware; Technical articles 2003-10-23
Mentoring helps new managers gain skills and confidence: When you become an IT manager, you must adjust to new responsibilities and expectations. Many organizations recognize this issue and try to find ways to make the transition a little easier. One approach that can be helpful is mentoring or having more seasoned managers provide guidance to newer ones.Mentoring can...; Tags: mentor, Steven A. Watson, new manager; Technical articles 2003-10-09

New managers: Learn to manage and lead your IT team: Effective IT managers in today's workplace must learn to play a variety of important roles within their teams and their organizations. Two of the most fundamental are management and leadership. These terms are often used interchangeably or, in some cases, viewed as two entirely separate concepts. But in fact, management...; Tags: good manager, leadership, Steven A. Watson, team; Technical articles 2003-09-15
Bring out the best in employees through empowerment: Over the past several decades, the traditional superior-subordinate model for management has given way to more democratic approaches, where decision-making is shared. A core concept for most of these new approaches to management is empowerment.How can new IT managers use employee empowerment to improve team performance and enhance their own...; Tags: Employee Empowerment, empowerment, Steven A. Watson, team, team member; Technical articles 2003-09-09
User surveys require good planning and attention to detail: TechRepublic member Will Lockett recently e-mailed us about wanting to conduct a survey of help desk users. Will operates a help desk that serves 120 users for a company in California. He is fairly comfortable with the level of support being provided, but wants to know if there are ways...; Tags: help desk, Steven A. Watson, survey; Technical articles 2003-08-18
New managers must learn what and how to delegate: TechRepublic member RC Lopez, a network systems engineer for a financial organization in Illinois, made an insightful comment in response to a recent TechRepublic article discussing delegation. RC expressed some frustration at a manager who often identifies tasks for others to do but then jumps in and takes care of...; Tags: delegation, RC Lopez, Steven A. Watson, team; Technical articles 2003-08-12
Foster employee trust by demonstrating these four traits: Trust is the building block for gaining the respect of your staff, creating positive work relationships within your team, and enabling staff to handle stress and uncertainty in the work environment. It may be tempting for new IT managers to assume that trust will develop naturally toward their leadership. However,...; Tags: team, Steven A. Watson; Technical articles 2003-08-05
Talking Shop: Dealing with irritating people on your IT team: Adjusting to new management responsibilities is difficult enough without having to work with jerks who seem to want to make your life miserable—but that's a challenge you will probably have to face. Dealing with irritating people is built into the management experience.It's generally not possible to demote, intimidate, or harass...; Tags: intervention; Technical articles 2003-07-29
Convincing your manager to take action: Prepare and persist: TechRepublic member Will Lockett operates a help desk that serves 120 users for a company in California. He believes that user support is at an acceptable level, but he wants to survey users to find out if there are ways to improve support services. Unfortunately, his manager is not sold...; Tags: survey, Steven A. Watson; Technical articles 2003-07-22
New managers must find balance between tech and management duties: We recently received an e-mail from TechRepublic member Julius Roberts, who touched on an important issue many LAN administrators face. Julius leads a LAN/WAN team for a private multinational IT firm in Australia and has been working in IT for four and a half years. He had a stellar career...; Tags: team, senior management, Julius Roberts, Steven A. Watson; Technical articles 2003-07-15
Strategic thinking is the key to proactive management: TechRepublic member Eugene recently e-mailed me to ask how a new IT manager can learn to be a "more strategic alliance to business." The word "strategic" has been used in a variety of ways for work environments—strategic planning and strategic management, for example. However, another conceptual use of the term,...; Tags: line staff, middle manager, Steven A. Watson, Strategic thinker, strategic thinking, thinker; Technical articles 2003-07-08
Guide staff behavior by setting a good example: In response to my recent article about dealing with employees' attendance problems, TechRepublic member canucks wrote to me and asked, "What if the supervisor is the one with spotty attendance?"She said her manager's attendance issues were creating morale problems with her help desk team. This brings up an important point,...; Tags: team, Steven A. Watson; Technical articles 2003-07-01
Motivate staff to take performance appraisals seriously: In response to a recent column about the value of performance appraisals, TechRepublic member NewHDM posted a comment asking for advice. He wanted to know what to do if an employee doesn't take the performance appraisal process seriously. For example, what should a manager do if the employee fails to...; Tags: team, performance, Performance Appraisal, Steven A. Watson; Technical articles 2003-06-24
Sharing info and defusing rumors helps keep staff motivated during layoffs: In response to a previous article about motivating employees, TechRepublic member Am_I_IT posted a question about how to motivate his staff during troubled times. He works in an organization that has been experiencing regular layoffs for two years, and morale has taken a big hit."Some of my team members are...; Tags: downsizing, layoff, psychological contract, Steven A. Watson; Technical articles 2003-06-17
Pin down the meaning of quality service before asking your team to provide it: TechRepublic member F. Chan, a senior systems analyst for a health care organization in Southwestern Ontario, Canada, sent me an e-mail asking how to define quality service for an IT department. On the surface, this is an easy concept to understand—quality is something that is excellent or exceptional.However, relating quality...; Tags: LAN, quality service, Steven A. Watson, team; Technical articles 2003-06-10
Use performance appraisals to clarify expectations and build trust: New managers often view employee performance appraisals with fear and loathing. In a perfect world, all employees would be spectacular and would receive glowing reviews. It would be a pure pleasure to meet with staff members and share the good news about their performance. Unfortunately, not all employees are top...; Tags: Steven A. Watson, performance, appraisal, Performance Appraisal; Technical articles 2003-05-27
Talking Shop: Motivate employees through empowerment: One of the greatest challenges—and achievements—for new managers is motivating their team members to give their best efforts. TechRepublic member Greg Dines, a staff information systems specialist from Sacramento, CA, e-mailed us with some concerns about the issue. Dines is a new IT manager and feels that his staff members...; Tags: Greg Dines, motivation, new manager, staff member, Steven A. Watson, theory; Technical articles 2003-05-21

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Cisco IOS Command Chart (IOS v.12+): Becoming proficient with Cisco equipment means remembering a whole new set of commands. These command charts give you a quick way to look up the needed IOS commands and switches when you need them.; Buy Now

Software Purchase/Installation Approval Form: Our Software Purchase/Installation Approval Form provides help desk personnel with general user information, the purpose and type of installation, and ...; Buy Now