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starwood hotels & resorts worldwide inc.

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Starwood Hotels & Resorts Worldwide, Inc. Creates Highly Available and Easily Managed IT Foundation: Starwood Hotels & Resorts Worldwide, Inc. is one of the world's leading hotel and leisure companies with approximately 850 properties in more than 95 countries. The challenge was to create an IT infrastructure with the scalability and flexibility to support current and future business needs; extend system management and monitoring...; Tags: Oracle Corp., Information Technology, Monitoring, Starwood Hotels & Resorts Worldwide Inc., Strategy, Management; Case studies

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Case Study: Hospitality WLAN Inhospitable?: NY-based Starwood Hotels & Resorts Worldwide has 738 hotels with approximately 227,000 rooms in 80 countries. Many are franchise operations. Some of those have cut their own one-of deals with hotspot companies and wireless equipment vendors to provide wireless access to guests. To fix the problem, the company will likely...; Tags: Broadband Networking, Broadband, WLAN, Jupitermedia Corp., Broadband Internet, Telecommunications, Wi-Fi, Wireless; Case studies
Meritus Hotels in Singapore Networked With First-of-Its-Kind Wireless Bridge Solution Powered by Cisco Systems: Meritus Hotels & Resorts is a Singapore-based hotel management company. The Latin word 'Meritus' stands for 'deserving of merit' and the Meritus Group's three luxury hotels in Singapore: the flagship Mandarin Singapore, Marina Mandarin, and the Meritus Negara. Meritus Hotels & Resorts wanted to link up the Local Area Networks...; Tags: Hotel, Cisco Systems Inc., Singapore, Cisco Aironet 350 Series Wireless Bridge; Case studies
Fairmont Hotels & Resorts Expanding Possibilities: Fairmont Hotels & Resorts is the largest luxury hotel management company in North America, with 37 properties across Canada, the United States, Mexico and the Caribbean. In order to meet its worldwide expansion objectives, Fairmont recognized the need to build its brand as a provider of unrivaled customer service in...; Tags: Accenture Ltd., Fairmont, Web Site Development, Web Technology, Branding, Internet, Marketing; Case studies
Nortel Networks Case Study: W Seoul-Walkerhill: Located on the slopes of Mount Acha, Starwood Hotels and Resorts' futuristic 14-floor, 253 deluxe room, W Seoul-Walkerhill is the first W Hotel in Asia. The hotel wanted to enable mobile voice and data communications to support delivery of the highest quality of service to guests and enhance employee productivity...; Tags: Nortel Networks Corp., PDAs, VOIP, LANs, Telecom & Utilities, Telecommunications, Advertising & Promotion, Wireless, Handhelds, Hardware, Networking, Marketing; Case studies

On-Demand Call Center Solution Gives Outrigger Hotels and Resorts 298% ROI!: This Nucleus Research ROI Case Study demonstrates how Outrigger Hotels and Resorts achieved immediate bottom-line results when it switched from its premise-based contact center to on-demand call center services from Echopass. The case study calculates the business value Outrigger has realized through its Echopass deployment and balances those figures with...; Tags: On-demand, ROI, Echopass Corp., Case Study, Roi/Tco, Call Centers, Customer Relationship Management (CRM), Finance, Managerial Accounting, It Operations, Enterprise Software, Software; Case studies 2006-07-01
Why Outrigger Hotels and Resorts Has No Reservations about Using a Hosted Call Center Service: Take 2½ minutes to view this short but informative video testimonial from an Echopass customer. It features Bill Peters, VP of Reservation Services for Outrigger Resorts and Hotels, who discusses the great results his company has seen since it began using the Echopass Advanced Call Center On-Demand service. Find out...; Tags: Echopass Corp., Call Centers, Customer Relationship Management (CRM), Corporate Communications, It Operations, Enterprise Software, Software, Marketing; Case studies 2006-03-01
Outsourcing a Global MPLS Network: There are 214 Hyatt hotels and resorts around the world, which are managed by two separate groups of companies. Hyatt International needed a global network integrator that could provide it with a turnkey solution but was doubtful that it could find one company that could do all that it needed....; Tags: Telstra Corp., Hotel, MPLS, Network, Hyatt Hotels & Resorts, Outsourcing, Networking; Case studies
Travel Guide (gadget): The Travel Guide brings you 53 of the worlds most popular travel sites all in one simple to use gadget and the Travel slide show. Compare prices for the best deal from any country from sites like Expedia Priceline Travelocity, Airline Network, Air France, British Airways Holidays, Cruise Direct, Hotelopia,...; Tags: Hotel, Sidebar Gadgets; Software downloads 2008-04-16
Avaya Case Study: Crowne Plaza Hotels: Crowne Plaza Hotels is part of the InterContinental Hotels Group PLC Portfolio of well-recognized hotel resorts. Crowne Plaza Hotel in Santiago, Chile wanted to replace its existing Nortel communications solution to support staff and guests' communications needs. Crowne Plaza Hotel chose to implement an Avaya solution to support staff and...; Tags: Avaya Inc., Crowne Plaza Hotels, Groupware, Enterprise Software, Software; Case studies
Global Search and Reservations of Hotels (zip): Opera Widget that will allow you to easily search for a hotel in desired location and for a specified time interval. Global Search and Reservations of Hotels is a widget that will let you search for desired hotel in a desired location. Search, and Reservation - in 600 000 hotels...; Tags: Hotel, Sergesz; Software downloads 2007-12-11
NICE Systems Case Study: Carlson Hospitality Worldwide: Carlson Hospitality Worldwide CHW spans 82 countries encompassing more than 1,695 hotels, resorts and restaurants as well as cruise ship operations. Being in the travel industry, CHW is severely impacted by external factors such as the economy, politics and weather. To quickly adapt to these shifting market dynamics, CHW uses...; Tags: NICE Systems Ltd., Workforce Management, Recruitment & Selection, Human Resources; Case studies
One-Stop Location Solution Drives Eight-Brand Hospitality Website: Choice Hotels International has eight brands that combine to offer more than 5000 lodging options open or under development worldwide. Though satisfied with its use of Vicinity, Choice Hotels wanted to completely reevaluate its website location solution to ensure it can meet current and future customer needs. Tapping the power...; Tags: Brand, Microsoft Corp., Web Site, Location Solution, Choice Hotels International, Web Site Development, Web Technology, Branding, Internet, Marketing; Case studies
Hilton Hotels in Africa Delights Guests With Specialist Alcatel Voice Solution: With 98 percent brand awareness worldwide, Hilton must surely be the best-known name in the hospitality business. It has become synonymous with the highest standards in luxury and service, delivered consistently across its global network of 499 hotels. To maintain that reputation, Hilton pays minute attention to perfecting every detail...; Tags: Hilton Hotels Corp., Alcatel, Branding, VOIP, Telecom & Utilities, Telecommunications, Marketing, Networking; Case studies
Avaya Case Study: Hyatt Corporation: There are 211 Hyatt hotels and resorts (over 90,000 rooms) in 43 countries around the world, operating under the Hyatt, Hyatt Regency, Grand Hyatt and Park Hyatt brands. The company wanted to implement a new communications system that would provide advanced business communications applications enabled by IP telephony. Hyatt Corporation...; Tags: Hyatt Hotels & Resorts, Avaya Inc., VOIP, Telecommunications, Network Technology, Networking; Case studies
Dell Servers, Dell Desktops, a Dell/EMC SAN, and a Boatload of Dell Services and Support Ensure That Life in the IT Department at Royal Resorts Is Just Another Day at the Beach: Founded in 1974, Royal Resorts now operates eight timeshare locations throughout Mexico and the Caribbean. Due to geographic challenges and impromptu organizational habits, the state of the IT infrastructure at Royal Resorts inhibited the success of its growing business. In order to improve organizational efficiency, and therefore expand member services,...; Tags: Desktop, Dell Computer Corp., Information Technology, SAN, EMC Corp., Dell Server, Servers, Microsoft Windows Server 2003, Hardware, Operating Systems, Microsoft Windows, Software; Case studies
Choice Hotels International Gives Guests Free High-Speed Internet Service Using 3Com Wireless Systems: Choice Hotels International one of the world's largest and most successful lodging franchisers, Choice Hotels markets more than 5,000 hotels in 48 countries under eight brands. To allow its franchises to, affordably fulfill its mandate, Choice Hotels needed a powerful, low-cost network solution that could be installed quickly and easily....; Tags: Brand, High-speed Internet, 3Com Corp., Wireless, Branding, Marketing; Case studies
A Skillsoft Case Study: Hilton Hotels: Hilton Hotel has 380 hotels worldwide and is represented in 66 countries. Hilton selected 70 courses from SkillSoft's management, business and IT curricula, which SkillSoft delivers to the company's worldwide workforce through its in-built learner management system, SkillPort. Hilton also subscribes to Books24x7 so that it can offer a reference...; Tags: Hilton Hotels Corp., SkillSoft, Hilton Hotel, Portals, Strategy, E-learning, Internet, Management, Enterprise Software, Software; Case studies
Luxury Hotel Corporation Takes Next Step Towards a Paperless Business With Captaris RightFax: Rosen Hotels & Resorts is the largest independent hotel company in Florida. The companys employee productivity and customer communications were hampered by manual fax processes using stand-alone fax machines; company faced the high cost of faxing and printer hardware when opening a new hotel. Since opening its doors, Shingle Creek...; Tags: captaris inc., captaris rightfax, luxury hotel corporation, fax; Case studies 2007-06-19
Hotel Management Firm Integrates Call Center, Saves $100,000 With Hosted Solution: Outrigger & OHANA Hotels and Resorts, which operates hotels and resort condominiums in Hawaii and throughout the South Pacific, employs 55 customer service agents at its call center. Previously, agents handled thousands of guest reservations a day through multiple systems such as phone calls, faxes, e-mail messages, and Internet chats....; Tags: Agent, Call-center, Call Centers, Real Estate, Customer Relationship Management (CRM), It Operations, Business Operations, Enterprise Software, Software; Case studies

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