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- StarHub Improves Customer Service Index Trend With BMC Remedy AR System
- StarHub identified two areas of improvement to ensure operational effectiveness: tracking and resolution of customer requests, and the management of network change resulting from those requests. StarHub chose BMC Remedy Action Request System to improve its operational efficiency. This benefited the company with enhanced trouble-ticketing and network change management activities,...
- Tags: BMC Software Inc., Customer Service, Starhub, Remedy Corp., Change Management, It Management, Tools & Techniques, Management, It service Management
- Case studies
- BEA Systems Case Study: StarHub
- StarHub is Singapore's second largest info-communication company and the sole operator delivering a full range of information, communications and entertainment services over fixed, cable, mobile and Internet platforms. StarHub needed to accelerate time-to-market for its new products and simplify service activation, as well as automate and streamline manual, paper-based processes....
- Tags: BEA Systems Inc., Starhub, Common Service Framework, Strategy, Service-Oriented Architecture (SOA), Operational Planning, Advertising & Promotion, Business Process Automation, Enterprise Software, Management, Web Services, Software, Business Operations, Marketing, It Operations
- Case studies 2007-03-01
- Lowering TCO and Enhancing Information Security With Symantec Solutions
- StarHub is leveraging security and availability solutions from Symantec to realize tangible business value. The infocommunications company standardized its data center software infrastructure on Symantec Data Center Foundation software, producing results that include a 20 percent lower data center TCO. Symantec security solutions, which include Symantec Managed Security Services, Symantec...
- Tags: Information Security, Symantec Corp., Starhub, TCO, Data Centers, Security, Storage, Hardware, Data Management
- Case studies 2007-05-18
- Blog for Kelvin Lin
- Blog for Kelvin Linblog rootNew layout, design and engineAfter several times of switching the layout, design and blogging engine, I finally have a blog that I really like.Now, I am back to Movabletype again. No other blogging engine could provide better design customization like MT. If not for the rebuilding...
- Tags: Blogging, Web site development, Web technology, Operating systems, Cellular phones, kelvin lin, NASA Administrator Michael Griffin, Sun Microsystems Inc., OpenSolaris, Sun Solaris, 3G, external Website, blogging engine, Starhub, blog
- Discussion threads 2005-06-16
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