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- Staffing Service Improves Productivity and Service With Genuine Software
- Jawood Management Associates is a professional staffing agency that places hundreds of contract workers with its clientele each year. The company needed increased reliability from its IT environment and an improved means of information access. With these requirements identified, Jawood turned to the Center for Computer Resources, a Microsoft Gold...
- Tags: Software, Staffing, Microsoft Corp., Staffing Service, Jawood Management Associates, Tools & Techniques, Management
- Case studies
- Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence With CRM Solution
- Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. The company's 5,000 employees used diverse tools to access customer data located in a wide array of databases. These solutions created silos of customer information, limited visibility into sales and marketing data, and hampered employee...
- Tags: Business Intelligence, Staffing, CRM Solution, Sales, CRM, Staffing Service, Customer Relationship Management (CRM), Enterprise Software, Software
- Case studies 2008-04-18
Additional Resources
- Service Level Differentiation in Call Centers With Fully Flexible Servers
- The authors study large-scale service systems with multiple customer classes and many statistically identical servers. The following question is addressed: How many servers are required staffing and how does one match them with customers control in order to minimize staffing cost, subject to class level quality of service constraints? The...
- Tags: Staffing, QoS, Server, New York University
- White papers 2006-04-04
- Modernized Staffing and Planning: Public Service Commission Analyzes Personnel Data With SAS
- Effective human resources management is fundamental to the success of any enterprise and especially vital for large, multifaceted organizations. As Canada's largest and most diverse employer, the federal Public Service Commission of Canada PSC has a major interest in any tool that can support human resources planning and improve efficiencies...
- Tags: Staffing, Commission, HRM, SAS Institute
- Case studies
- Optimizing Call Center Staffing Using Simulation and Analytic Center Cutting Plane Methods
- The authors considered the problem of minimizing staffing costs in an inbound call center, while maintaining an acceptable level of service in multiple time periods. The problem is complicated by the fact that staffing level in one time period can affect the service levels in subsequent periods. The authors present...
- Tags: Staffing, Call-center, University Of Michigan, Problem, Call Centers, It Operations
- White papers 2005-07-20
- Achieving Service Excellence With Workforce Management
- Faced with fierce competition, organizations must be able to quickly anticipate needs and dynamically adjust service goals to meet expectations. Customers are looking for three things when they call - to be helped promptly, knowledgeably and passionately. Staffing level constraints are not accepted as a valid excuse for missing service...
- Tags: Staffing, NICE Systems Ltd., Change Management, Workforce Management, Recruitment & Selection, Tools & Techniques, Management, Human Resources
- White papers 2006-02-20
- Integrating Text Messaging Into the Healthcare Staffing Environment
- Text messaging, known as SMS, has the potential to dramatically simplify and improve communications between staffing offices and their staff while reducing costs and improving business processes. This is accomplished by integrating text messaging into the current forms of voice communications. Using text communication allows the organization to more effectively...
- Tags: Staffing, Text Messaging, Health Care, Advantix Communications, Text Messaging/SMS/MMS, Cellular Phones, Consumer Electronics, Personal Technology, Online Communications
- White papers 2007-10-18
- Staffing and Routing in a Two-Tier Call Center
- This paper studies service systems with gatekeepers who diagnose a customer problem and then either refer the customer to an expert or attempt treatment. The probability of successful treatment by a gatekeeper decreases as the problem's complexity increases. The authors determine the optimal staffing levels and referral rates that minimize...
- Tags: Staffing
- White papers 2005-02-21
- RecruitOffice DB (zip)
- Web based Staffing/Recruitment business management system. With this system (ASP, Access) you can not only launch your own staffing/recruitment business on the Web and manage it from home or anywhere else in the world without employees or an office, you can also provide staffing/recruitment-business-management services to others.
- Tags: Web, Business Management, Strategy, Management
- Software downloads 2004-03-08
- A Guide for Determining Optimal Service Goals for Inbound Sales Centers
- Developing a discrete-event simulation model of the call center and conducting this service goal optimization analysis can take a good analyst a few weeks, but the results are well worth the effort. Discrete-event simulation is a powerful tool, both for determining the optimal service levels, and for answering many other...
- Tags: Staffing, Sales, Simulation
- White papers 2005-03-08
- Call Center Forecasting
- I'm a new manager in an organization that is trying determine the appropriate staffing levels for a Help Desk/Call Center support team. We have some idea of how many customers we may get throughout the year -- just wondering if anyone has some sort of Excel sheet or other...
- Tags: HUMAN RESOURCES
- Discussion threads 2006-01-20
- Staffng Company Develops Successful e-Learning Program for New Hires
- Kforce is a full-service professional staffing firm providing flexible and permanent staffng solutions with more than 1,400 recruitment specialists operating from more than 80 offices in 45 markets. Kforce needed to ensure new sales associates receive basic, practical knowledge. Success at Kforce means delivering exceptional customer service and results, which...
- Tags: Staffing, SkillSoft, Kforce, E-learning, Enterprise Software, Software
- Case studies
- Staffing and Routing in a Two-Tier Call Centre
- This paper studies service systems with gatekeepers who diagnose a customer problem and then either refer the customer to an expert or attempt treatment. The paper determines the staffing levels and referral rates that minimise the sum of staffing, customer waiting, and mistreatment costs and also compares the optimal gatekeeper...
- Tags: Staffing, Referral
- White papers 2005-09-21
- Professional Services - Adding Value to Your IT Staffing Investment
- The IT Staffing market evolved to satisfy the overwhelming need of growing organizations to secure, retain, and leverage necessary technical talent in a highly volatile market. As the market has matured, and consumers of IT talent have become more sophisticated, the management of IT staffing has become an increasingly complex...
- Tags: Talent, Information Technology, Professional Services, Investment, Strategy, Workforce Management, Management, Human Resources
- White papers 2004-10-23
- Looking for IT Staffing Ratio's
- I am looking for key ratios pertaining to IT staffing and departmental optimization and on task utilization as I am attempting to perform an Apples to Apples comparision of the internal cost of IT vs outsourcing. Does anyone have experience with this or can you point me in the direction...
- Tags: wturner@..., information technology, it management, it services, IT Staffing
- Discussion threads 2007-01-08
- IT Department staffing issue
- IT Department staffing issueI work as the IT Manager in a 100 person office. My co-workrer was put into the department becuase of her friendship with the HR manager at the time. This person has no technical background or skills other that training a
- Tags: job, job description, sbnc@..., it management
- Discussion threads 2005-06-11
- The Selection and Recruitment Game
- The Human Resource Manager must be very clear about the background of the vacancy to be filled. The likely scenarios could be a replacement, or an absolutely new requirement. Staffing is one of the most critical functions for the success of any Organization. This paper demystifies the function and explains...
- Tags: Game, Recruitment, Staffing
- White papers 2002-12-25
- Contract to Hire positions..
- All,Looking at a career change, moving from local IT Administration to Field Tech...through an IT Staffing company.It's a 3-6 month contract then strait to full time "hire" position...just wandering what everyone's experience is with these types of agencies.Is it a good idea? What has been your experience, a lot of...
- Tags: madams97
- Discussion threads 2007-11-13
- Staffing the architecture team
- The success or failure of any IT implementation depends largely on the strength of the architecture team that's charged with its deployment. Staffing requirements for successful IT architecture teams include the key roles of information steward, integration architect, data planner, application planner, and technology planner. This paper defines these critical...
- Tags: Team, Staffing, Architecture Team, Strategy, Management
- Download resources 2005-01-18
- Putting TalentScout to the Test
- Professional Staffing Group PSG, a successful, high-volume staffing firm located in the heart of Boston's financial district, specializes in office support, creative and financial placements. In 2004 SkillCheck partnered with PSG to conduct a four-month scientific study that would measure the advantages of time-adaptive skills testing over traditional skills testing...
- Tags: Staffing, Financial, Financial Accounting, Finance
- Case studies
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