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St.George Bank Saves Costs and Enhances Staff and Customer Satisfaction Using Avaya Interaction Centre
St.George Group is Australia's fifth largest bank. St.George values its customers and focuses all its technology around ways to improve customer satisfaction. Avaya designs communication solutions which keep the end customer in mind. By choosing Avaya, St.George found the tools by which customers could interact with the bank through their...
Tags: Customer Satisfaction, Avaya Inc., St.George Bank, St.George Group, Product Marketing, Financial Services, Marketing
Case studies

Additional Resources

St.George Banks on BMC Software to Meet 24/7 Customer Banking Needs
About the organization: St.George Bank is the fifth largest bank in Australia. St.George Bank must be able to accurately predict and plan for capacity in order to ensure the high availability customers demand. Predicting business growth in the fluctuating e-commerce arena is not without challenge. St.George Bank has long relied...
Tags: Bank, BMC Software Inc., Banking, 24/7 Customer, E-business, Financial Services, It Management, It service Management
Case studies
Training Secrets From the 'Best Bank'
Online learning helped St.George Bank achieve 20-fold increase in staff training and boost regulatory compliance while cutting costs by 25%, delivering a bottom-line saving in excess of $2.3M USD per annum together with vastly expanded business capabilities. St.George's implementation of the SumTotal Learning Management System LMS now hosts 550 different...
Tags: Bank, SumTotal Systems, Training, St.George, Workforce Management, Human Resources
Case studies
St.George Bank Improves Customer Service Through Efficient and Personalized Assistance
As Australia's fifth largest retail bank, St.George Bank is the leading challenger to Australia's four dominant financial institutions, a position that sees it constantly innovating to win customers with products and services that meet their needs. St.George recognized that Customer Relationship Management CRM software could be a powerful tool to...
Tags: Bank, Customer Service, Oracle Corp., Australia, St.George Bank, Productivity, Product Marketing, Customer Relationship Management (CRM), Financial Services, Marketing, Enterprise Software, Software
Case studies
St. Bernard Screensaver (EXE)
St. Bernard Screensaver is meant to touch your sensitive side, presenting several pictures of St. Bernards. This version is the first release on CNET Download.com.
Tags: Release, Picture, Screensaversfree, St. Bernard Screensaver
Software downloads 2007-12-14
Easily parse string values with .NET
split method in .NET still does not handle real-world CSVAbsent from VB6, and apparently still absent from .NET is an easy method to parse real-world CSV (comma-separated-value) files.Here's a typical CSV string...14325,George Smith,123 Elm St,"Dayton, OH 45420",A,3...and you want it split like this...14325George Smith123 Elm StDayton, OH 45420A3...where the comma...
Tags: .NET, Application servers, CSV, Microsoft .NET
Discussion threads 2006-05-19
St. Francis Medical Center Gets a WLAN Security and Management Makeover
Inspired by the vision of St. Francis of Assisi, St. Francis Medical Center (St. Francis) has been serving the public of Louisiana since 1911. While already compliant with the general network security guidelines established by HIPAA regulations, the St. Francis IT team believed improvements in WLAN security would enhance their...
Tags: Network, WLAN Security, WLAN, Wireless Security, Hipaa, Regulatory Compliance, Wireless LANs, Wi-Fi, LANs, Wireless, Network Security, Regulations, Networking, Security, Healthcare, Government, Human Resources, Policies And Procedures
Case studies
Success Story: St. Jude Medical, Cardiac Rhythm Management
St. Jude Medical, Inc. is a $2.3 billion global cardiovascular device company that sells products in more than 130 countries and has over 20 operations and manufacturing facilities worldwide. Spending far too much time on the manual process of patch management, St. Jude Medical looked to automate this process to...
Tags: St. Jude Medical Inc., Ecora Software Corp., Ecora Patch Manager, Patches
Case studies
Stupid Web Tricks: Mysterious scrolling
hello I am samgeorge gheorge george of the jungle strong as he can be
Tags: george, rainern85@...
Discussion threads 2004-11-24
St. Edward and St. Joseph Mercy Medical Centers Cut Costs, Improve Patient Care With Lexmark
Located in Arkansas, St. Edward Mercy Medical Center and St. Joseph's Mercy Health Center are members of the St. Louis-based Sisters of Mercy Health System. To maintain its high levels of patient care and conform to the privacy requirement imposed by HIPAA, both these hospitals recognized a need to update...
Tags: Patient, Hospital, Lexmark International Inc., Healthcare
Case studies
Infoblox Case Study: St. Joseph Health System
St. Joseph Health System, which exists to extend the Catholic health care ministry of the Sisters of St. Joseph of Orange, has more than 14 hospitals, three home health agencies, as well as hospice care, outpatient services, nursing facilities and doctor's organizations. St. Joseph Health System needed a highly reliable...
Tags: Infoblox Inc., Health Care, Domain Name, Domain Names, Vertical Industries, Healthcare, Benefits, Networking, Internet, Enterprise Software, Software, Human Resources
Case studies
St. John Finds Favor With Windows 2003
St. John, which has regional organizations, small offices, and individuals accessing its networks from all around New Zealand, has installed Microsoft Windows Server 2003 into it's newly implemented Active Directory environment. The organization has benefited from a robust reliable solution with a noticeable improvement in performance. Because of its experience,...
Tags: Microsoft Windows 2003, Microsoft Windows Server, Microsoft Corp., Organization, Microsoft Windows, Microsoft Windows Server 2003, Servers, Operating Systems, Software, Hardware
Case studies
Oracle Case Study: St. Luke's
Founded by the Episcopal Diocese of Texas, St. Luke's delivers primary and tertiary healthcare to patients in the Houston metropolitan area and around the world. St. Luke's needed to streamline reporting, enable better and faster decisions, and improve performance visibility through value-added analysis. Management needed a common tool to proactively...
Tags: Oracle Corp., KPI, St. Luke, Balanced Scorecard, Marketing, Marketing Research
Case studies
An alpha male on beta blockers - The genius of George Carlin
An acknowledgment of a great comedian - George Carlin. by Mark Kaelin
Tags: Mark Kaelin
Blog posts 2008-06-23
Multi-Campus Wireless Network Liberating University of Toronto Students
The University of Toronto sought a solution that would truly free its degree seekers and allow them to study wherever and whenever they find most beneficial. In 2001, Enterasys Corporation won the bid to provide technology for a wireless local area network WLAN that now services all three campuses of...
Tags: Network, University Of Toronto, Wireless Network, LANs, Wi-Fi, Wireless, Wireless LANs, Networking
Case studies
Delaware St. John: The Curse of Midnight (exe)
A gently horrific graphic adventure game in which you take the role of Delaware St. John, a young man with modest psychic powers, and solve the mystery of the Curse of Midnight Manor. The Delaware St. John series, of which this is the first chapter, has three great strengths: beautifully...
Tags: Games, Personal Technology
Software downloads 2006-12-07
St. Louis Rams (jar)
St. Louis Rams theme by BoltsPlanet.com. This version is the first release on CNET Download.com.
Tags: Theme, BoltsPlanet
Software downloads 2007-11-12
Saving tax payer’s millions
blog rootCentralized MessagingThe State of Pennsylvania has centralized over 47 different and disparate messaging systems into a single centralized infrastructure. The results have been extremely successful. With over 80,000 users and 2,000,000 emails daily, it is claimed, by Microsoft, to be one of the world’s largest consolidated Exchange installations in...
Tags: bcox@..., tax
Discussion threads 2005-09-27
On the Move with St. Joseph's Hospital
Wisconsin-based St. Joseph's Hospital wanted to increase the productivity of its nurses and the quality of its patient care through mobility. They required a remote access solution that could provide high-level security, critical medical records access from anywhere within their multi-story facility, and sustain application sessions as their clinicians roamed...
Tags: Patient, Hospital, NetMotion Wireless, Mobility, Mobile Device
Case studies 2006-04-01
A Study in Evolution: St. Petersburg College and NEC America
St. Petersburg College has begun a four-phase program to move from its traditional TDM-based telephony system into the new world of Voice over Internet Protocol VoIP, an environment that offers significant managerial benefits and new applications by delivering voice, data and video communications over a single converged network. St. Petersburg...
Tags: NEC Corp., St. Petersburg College, Telecommunications, Corporate Communications, VOIP, Telephony, Telecom & Utilities, Networking, Marketing
Case studies
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