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- St.George Bank Saves Costs and Enhances Staff and Customer Satisfaction Using Avaya Interaction Centre
- St.George Group is Australia's fifth largest bank. St.George values its customers and focuses all its technology around ways to improve customer satisfaction. Avaya designs communication solutions which keep the end customer in mind. By choosing Avaya, St.George found the tools by which customers could interact with the bank through their...
- Tags: Customer Satisfaction, Avaya Inc., St.George Bank, St.George Group, Product Marketing, Financial Services, Marketing
- Case studies
- St.George Bank Improves Customer Service Through Efficient and Personalized Assistance
- As Australia's fifth largest retail bank, St.George Bank is the leading challenger to Australia's four dominant financial institutions, a position that sees it constantly innovating to win customers with products and services that meet their needs. St.George recognized that Customer Relationship Management CRM software could be a powerful tool to...
- Tags: Bank, Customer Service, Oracle Corp., Australia, St.George Bank, Productivity, Product Marketing, Customer Relationship Management (CRM), Financial Services, Marketing, Enterprise Software, Software
- Case studies
Additional Resources
- St.George Banks on BMC Software to Meet 24/7 Customer Banking Needs
- About the organization: St.George Bank is the fifth largest bank in Australia. St.George Bank must be able to accurately predict and plan for capacity in order to ensure the high availability customers demand. Predicting business growth in the fluctuating e-commerce arena is not without challenge. St.George Bank has long relied...
- Tags: Bank, BMC Software Inc., Banking, 24/7 Customer, E-business, Financial Services, It Management, It service Management
- Case studies
- Training Secrets From the 'Best Bank'
- Online learning helped St.George Bank achieve 20-fold increase in staff training and boost regulatory compliance while cutting costs by 25%, delivering a bottom-line saving in excess of $2.3M USD per annum together with vastly expanded business capabilities. St.George's implementation of the SumTotal Learning Management System LMS now hosts 550 different...
- Tags: Bank, SumTotal Systems, Training, St.George, Workforce Management, Human Resources
- Case studies
- St. Bernard Screensaver (EXE)
- St. Bernard Screensaver is meant to touch your sensitive side, presenting several pictures of St. Bernards. This version is the first release on CNET Download.com.
- Tags: Release, Picture, Screensaversfree, St. Bernard Screensaver
- Software downloads 2007-12-14
- George Mason Mortgage Replaces BlackBerry With Good Mobile Messaging and Good Mobile Intranet to Increase Productivity and Enhance Customer Service
- George Mason Mortgage, LLC, is a wholly-owned subsidiary of Cardinal Bank. George Mason Mortgage wanted to compete in the ultra-competitive and rapidly changing mortgage business by improving employee productivity and enhancing customer service. The company deployed Good Mobile Messaging and Good Mobile Intranet with carrier service from Sprint running on...
- Tags: Mobile Messaging, Customer Service, Mortgage, Mobile, Employee Productivity, RIM BlackBerry, Intranet, George Mason Mortgage, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Case studies 2006-08-22
- Easily parse string values with .NET
- split method in .NET still does not handle real-world CSVAbsent from VB6, and apparently still absent from .NET is an easy method to parse real-world CSV (comma-separated-value) files.Here's a typical CSV string...14325,George Smith,123 Elm St,"Dayton, OH 45420",A,3...and you want it split like this...14325George Smith123 Elm StDayton, OH 45420A3...where the comma...
- Tags: .NET, Application servers, CSV, Microsoft .NET
- Discussion threads 2006-05-19
- St. Francis Medical Center Gets a WLAN Security and Management Makeover
- Inspired by the vision of St. Francis of Assisi, St. Francis Medical Center (St. Francis) has been serving the public of Louisiana since 1911. While already compliant with the general network security guidelines established by HIPAA regulations, the St. Francis IT team believed improvements in WLAN security would enhance their...
- Tags: Network, WLAN Security, WLAN, Wireless Security, Hipaa, Regulatory Compliance, Wireless LANs, Wi-Fi, LANs, Wireless, Network Security, Regulations, Networking, Security, Healthcare, Government, Human Resources, Policies And Procedures
- Case studies
- Success Story: St. Jude Medical, Cardiac Rhythm Management
- St. Jude Medical, Inc. is a $2.3 billion global cardiovascular device company that sells products in more than 130 countries and has over 20 operations and manufacturing facilities worldwide. Spending far too much time on the manual process of patch management, St. Jude Medical looked to automate this process to...
- Tags: St. Jude Medical Inc., Ecora Software Corp., Ecora Patch Manager, Patches
- Case studies
- Connecting Kiwis With Services
- What if a person had to create a new bank? How would he or she quickly bring the bank online with the kind of IT services it takes to support a bank? What would one do to keep the bank competitive and keep it moving forward? Kiwi Bank has been...
- Tags: Bank, Financial Services
- Webcasts
- Is it time for U.S banks to adopt smart cards?
- My colleague George Ou recently wrote that the U.S. banking system needs to abandon its Shared Public Key system PIN numbers known by both the bank and its members and adopt a Public Key Cryptography PKC system in its place. By using smart cards with PKC's combination of Public and Private Keys, George argues...
- Tags: Bank, Smart Card, Smart Cards, Authentication/Encryption, Digital Security, Financial Services, Security, Jason Hiner
- Blog posts 2006-03-20
- Stupid Web Tricks: Mysterious scrolling
- hello I am samgeorge gheorge george of the jungle strong as he can be
- Tags: george, rainern85@...
- Discussion threads 2004-11-24
- St. Edward and St. Joseph Mercy Medical Centers Cut Costs, Improve Patient Care With Lexmark
- Located in Arkansas, St. Edward Mercy Medical Center and St. Joseph's Mercy Health Center are members of the St. Louis-based Sisters of Mercy Health System. To maintain its high levels of patient care and conform to the privacy requirement imposed by HIPAA, both these hospitals recognized a need to update...
- Tags: Patient, Hospital, Lexmark International Inc., Healthcare
- Case studies
- Success Story: People's Bank
- Bridgeport-based People's Bank is one of Connecticut's largest banks. To support its growth and provide the level of service that customers demand, People's Bank relies on its complex and highly regulated IT infrastructure. The bank recognized that they were spending far too much time on manual processes and various other...
- Tags: Bank, Financial Services
- Case studies
- Logos Case Study: Zivnostenska Bank
- Zivnostenska bank is the oldest Czech bank operating in the country, and it was the first bank in Central and Eastern Europe privatized by means of foreign capital. The outsourcing project provided Zivnostenska bank with a fully professional team of experts who can be flexibly changed depending on the current...
- Tags: Bank, Zivnostenska Bank, Financial Services
- Case studies
- Infoblox Case Study: St. Joseph Health System
- St. Joseph Health System, which exists to extend the Catholic health care ministry of the Sisters of St. Joseph of Orange, has more than 14 hospitals, three home health agencies, as well as hospice care, outpatient services, nursing facilities and doctor's organizations. St. Joseph Health System needed a highly reliable...
- Tags: Infoblox Inc., Health Care, Domain Name, Domain Names, Vertical Industries, Healthcare, Benefits, Networking, Internet, Enterprise Software, Software, Human Resources
- Case studies
- St. John Finds Favor With Windows 2003
- St. John, which has regional organizations, small offices, and individuals accessing its networks from all around New Zealand, has installed Microsoft Windows Server 2003 into it's newly implemented Active Directory environment. The organization has benefited from a robust reliable solution with a noticeable improvement in performance. Because of its experience,...
- Tags: Microsoft Windows 2003, Microsoft Windows Server, Microsoft Corp., Organization, Microsoft Windows, Microsoft Windows Server 2003, Servers, Operating Systems, Software, Hardware
- Case studies
- Oracle Case Study: St. Luke's
- Founded by the Episcopal Diocese of Texas, St. Luke's delivers primary and tertiary healthcare to patients in the Houston metropolitan area and around the world. St. Luke's needed to streamline reporting, enable better and faster decisions, and improve performance visibility through value-added analysis. Management needed a common tool to proactively...
- Tags: Oracle Corp., KPI, St. Luke, Balanced Scorecard, Marketing, Marketing Research
- Case studies
- High Street Bank Maximises Efficiency and Enables Clear Path for the Future
- The bank is one of the largest in the world and its traditional business is well established. But a bank, like any business, needs to be responsive to the changing demands of the market and its customers. The bank recognised potential for benefits and value if they gave priority to...
- Tags: Bank, Clear, Financial Services
- Case studies
- An alpha male on beta blockers - The genius of George Carlin
- An acknowledgment of a great comedian - George Carlin. by Mark Kaelin
- Tags: Mark Kaelin
- Blog posts 2008-06-23
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