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- NETGEAR Router Brings Robots to Life
- GeckoSystems President and CEO Martin Spencer founded the company with one goal in mind: quality family care. Spencer wanted to provide wireless connectivity for on-board robot computer subsystems and ensure uninterrupted WiFi performance. Spencer also wanted to comply with severe size, weight, and temperature restrictions. Spencer chose MR814 54 Mbps...
- Tags: Router, NetGear, Robots, Home Networking, Emerging Technologies, Networking, Personal Technology
- Case studies
- Marks & Spencer: Customer Relationship Management Solution
- The client Global retailer Marks & Spencer wanted to turn its already strong customer service operation into a highly efficient system for responding quickly and effectively to customer. A collaborative team - Marks & Spencer, Accenture, Siebel and Microsoft - worked to create Marks & Spencer's integrated customer relationship management...
- Tags: Agent, Marks & Spencer, CRM, Customer Relationship Management (CRM), Product Marketing, Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies
- Stuart Maue Mitchell & James, Ltd. Improves Customer Service and Reduces Costs With Self-Service Reporting and Query Capabilities
- A pioneer in the legal auditing field, Stuart Maue Mitchell & James, Ltd. Stuart Maue specializes in the review and auditing of legal bills resulting from complex litigation, national class actions, multi-district litigation, and fee applications filed in major bankruptcies. The company wanted to improve customer service and reduce costs...
- Tags: Customer Service, Oracle Corp., Litigation, Product Marketing, Portals, Customer Relationship Management (CRM), Business Operations, Marketing, Internet, Enterprise Software, Software
- Case studies
- IT Training Success Stories: C-Spencer
- Craig Spencer wanted to get these certifications anyway and Just IT offers the right blend of certifications in their programme. Craig liked the people in the company and the training quality was very good. He felt that it was a relaxed atmosphere without the pressure. Just IT made learning for...
- Tags: Certification, Information Technology, Training, Quality, Workforce Management, Business Operations, Human Resources
- Case studies
- Accenture Case Study: Marks & Spencer
- Facing intense competition, global retailer Marks & Spencer (M&S) decided to turn its already strong customer service operation into a highly efficient system that responds more quickly and effectively to customer needs. An innovative Accenture solution helped M&S transform operations at its Head Office Customer Services call center. M&S Head...
- Tags: Customer Service, Accenture Ltd., Marks & Spencer, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Case studies
- Spencer Hospital Safeguards Patient Information and Network Operations Using Award-Winning Trend Micro NeatSuite
- Spencer Hospital is at the forefront of medical care, providing top-notch inpatient and outpatient services to people in the central United States. The hospital's commitment to leveraging technology to improve services and administration is evident, from its purchase of advanced diagnostic and treatment systems to implementing leading solutions that safeguard...
- Tags: Patient, Hospital, Network, Trend Micro Inc., Spencer Hospital, Patient Information
- Case studies
- Photos: Wacky laptop tricks
- Good for the environmentWith all of these great applications for unwanted laptops, they can be kept out of landfills. Thank you for your service to mankind.Stuart LandauLos Angeles
- Tags: ecology, hardware, laptop computer, photograph, PHOTOS, stuartl73@..., Wacky
- Discussion threads 2005-10-30
- Jennie Stuart Medical Center Selects Trend Micro Antivirus for Lotus Notes and for Client PCs
- The Director of Information Systems at the Jennie Stuart Medical Center began his Internet search for antivirus software expecting that he might have to settle for a decentralized difficult-to-use solution. The medical center's modest-sized computing environment comprises one AS/400, six AIX servers running Lotus Notes, two NT servers, five NetWare...
- Tags: PC, Trend Micro Inc., Antivirus, IBM Lotus Notes, IBM Corp., Microsoft Windows NT, E-mail Servers, Servers, Groupware, Enterprise Software, Viruses And Worms, Operating Systems, Microsoft Windows, Software, Hardware, Security
- Case studies
- hi
- im studying cert 3 network administration what books out there good for maximum security and tools to use from stuart taylorThe Wiley CISSP Prep Guide.The O'Reilly Security Guides.Cisco SAFE documentation.
- Tags: NETWORKING, stewyburger@...
- Q&A 2004-11-01
- Backup Exec issue
- I have backup exec version 8 and was wondering if there is a way configuring a job to run for predetermined amount of time before failing. Currently I've got a job which runs onto two tapes but after the first it fails straight away. Can see anything obvious...
- Tags: job, media response, tape, stuart.douglas@..., backup, Stuart, VERITAS Backup Exec
- Q&A 2006-09-25
- TR Member Spotlight with Palmetto
- This TR Member Spotlight shines on TechRepublic's human piñata, Charlie Spencer, better known in the forums as Palmetto. by Sonja Thompson
- Tags: TechRepublic Inc., Member, Forum, Sonja Thompson, Podcasts, Internet
- Blog posts 2008-04-16
- Asterisk a major presence at VON 2007
- At the 2007 Spring VON (Voice/Video over Net) trade show in San Jose CA, Asterisk the Open Source PBX Telephony solution was a major presence. Digium which is the company behind Asterisk took up a large chunk of space on the show floor along with many Asterisk partners showing...
- Tags: Telephony, VOIP, TELECOMMUNICATIONS, Asterisk
- Blog posts 2007-03-22
- Coping with rude callers, part I: using humor
- The Hall of shameWe have a large sheet (about 2ft X 3ft) containing some of the dumbest and most obnoxious statements made by callers. No names, just the statements. Any time we need a good laugh, we read it. We have everything from the now infamous "cup...
- Tags: Richard_RPU, Spencer
- Discussion threads 2007-05-14
- Windows Live Search ready to go live
- Another search engine competes for popularityA new online search portal, called Windows Live Search, features an improved user interface that fetches more accurate Web search results. Live Search lets users hunt for news, images, video, blogs, and RSS feeds through one search portal.Do you think Live Search will rival Google...
- Tags: Google Inc., Live Search, windows live search, microsoft, mapping, news, Sonja Thompson, networking, Microsoft Windows, Microsoft Windows Live, Microsoft Windows Live Search, search engine
- Discussion threads 2006-09-12
- Webcast: Voice over IP Security
- It's important to understand that VoIP is vulnerable to specific types of attacks. For example, the media channel is subject to a variety of attacks, including wiretapping and media manipulation. The signaling is also vulnerable to attack, which can include misdirected or counterfeit signaling messages that may be difficult to...
- Tags: Global Knowledge Network Inc., Webcast, Attack, Telephony, VOIP, Security, Telecommunications, Networking
- Webcasts 2008-02-01
- add remove program issue
- I am running windows server 2003 service pack 1. I have multiple entries in add remove programs for the same program. (The sppecific program is listed 7 times.) If i go into the registry the program is not listed at all. This is happening with a couple programs. I have...
- Tags: Cyberthreats, stuart@..., service pack
- Discussion threads 2007-05-22
- Affordable Two-Factor Authentication Made Easy
- With the push for stronger security, greater efficiency in user access, and easier compliance, two-factor authentication has rapidly become the most effective approach to achieve these goals. But to get two-factor authentication, you might think your options are limited to expensive, proprietary solutions that are difficult to deploy and use....
- Tags: Two-factor Authentication, Quest Software Inc.
- Webcasts 2008-06-12
- NICE Systems Case Study: Vertex Data Science
- With a proven history of providing highly efficient outsourcing solutions for companies such as, Marks and Spencer, Vodafone, Westminster City Council, United Utilities and Lastminute.com Vertex recognises the importance of maintaining high efficiency levels in their contact centre operations. With 2,500 agents spread across seven sites using the TotalView system,...
- Tags: Agent, NICE Systems Ltd., Workforce Management, Recruitment & Selection, Real Estate, Human Resources, Business Operations
- Case studies
- SumTotal Systems Case Study: Spencer Gifts
- Spencer's is a unique retail brand aimed primarily at the 18 to 25 year-old market. With over 600 mall locations throughout the United States, Puerto Rico and Canada, Spencer's offers innovative, humorous and fun merchandise in an atmosphere that makes infectious laughter impossible to resist. Individual goals were then set...
- Tags: SumTotal Systems, Spencer, Tools & Techniques, Branding, Benefits, Management, Marketing, Human Resources
- Case studies
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