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- The Specialty System Replaces a Homegrown System, Provides a Better Fit
- German Mutual Insurance was founded in 1867, making it one of the oldest property and casualty insurance companies in the state of Ohio. The company wanted to replace outdated legacy system and integrate information enterprise-wide. The company also wanted to improve company response to changing situations. The company implemented IBM...
- Tags: Fiserv Insurance Solutions, Specialty System, Hardware Upgrade, Insurance, Linux, Hardware, Business Operations, Corporate Insurance, Operating Systems, Software
- Case studies
Additional Resources
- Royal Specialty Improves Workflow and Increases Productivity With Avaya Mobility Solution
- RSUI is a leading underwriter of wholesale specialty insurance. The challenge was to gain a competitive edge in the marketplace by implementing a converged messaging system that would allow its underwriters to improve response times, and better organize and respond to phone, fax or e-mail messages. By foregoing traditional voice...
- Tags: Mobility, Messaging, Workflow, Avaya Inc., Specialty, RSUI, Groupware, Enterprise Software, Software
- Case studies
- Unitrin Specialty: A Well-Oiled SCM Machine
- Unitrin Specialty, a division of financial services firm Unitrin, Inc. (NYSE: UTR), is a specialty automobile insurance company based in Dallas, Texas. Unitrin Specialty's manual software development process was tedious and prone to more errors with recent impressive company growth and new business. The pressure to keep high customer satisfaction...
- Tags: Customer Satisfaction, Aldon Lifecycle Manager, Unitrin Specialty, Change Management, Product Marketing, Financial Planning, Insurance, Software Development, Tools & Techniques, Management, Marketing, Finance, Business Operations, Corporate Insurance, Software/Web Development
- Case studies
- McKesson Specialty Standardizes Sales and Marketing Processes and Increases Customer Visibility
- A division of the McKesson Corporation, McKesson Specialty delivers the new approaches and solutions needed to ensure success in the evolving specialty pharmaceutical market. The company wanted to increase company-wide visibility into sales activities and customer accounts and standardize and automate sales and Customer Relationship Management CRM processes. The challenge...
- Tags: Oracle Corp., McKesson Specialty, Sales Strategy, Sales Force Management, Marketing Research, Sales, Marketing
- Case studies
- Wockhardt Hospital Enhances Patient Experience and Improves Management
- Wockhardt is the fourth largest pharmaceuticals company in India and the largest in the U.K. In addition to manufacturing drugs, it also operates a chain of specialty hospitals. As part of the company's plan to accelerate growth, the hospital division was identified for special focus and new hospitals were being...
- Tags: Patient, Hospital, Hospital Management, Wockhardt, Healthcare
- Case studies
- Ciba Specialty Chemicals Gains Flexibility Plus Savings With Network Appliance
- Ciba Specialty Chemicals is a leading global company dedicated to producing high-value effects for its customers' products. The core challenge was to implement a storage architecture that eliminates the backup and recovery, capacity utilization, and manageability issues associated with an existing DAS environment. The solution to this was achieved by...
- Tags: Chemicals, Network Appliance Inc., NetApp, Ciba Specialty Chemicals, Storage, Hardware
- Case studies
- CompUSA to close shop
- An "orderly wind-down" was initiated after CompUSA was acquired by a private equity firm. According to CNET News.com: ... it was sold to Specialty Equity, an affiliate of private equity firm Gordon Brothers Group. Terms of the transaction were not disclosed, but the immediate result is...
- Tags: CompUSA Inc., Investment, Financial Services, Finance, Paul Mah
- Blog posts 2007-12-07
- Specialty Chemicals Company Streamlines Product Development With Web-Based Solution
- Specialty chemicals company Rohm and Haas develops such technically advanced products as coatings, sealants, adhesives, and performance chemicals. Rohm and Haas's Architectural and Functional Coatings business unit uses the proven Stage-Gate process to help manage its product research and development, but with up to 75 projects in its portfolio at...
- Tags: Chemical Company, Web, Microsoft Corp., Engineering, Product Development, Performance Management, Research & Development, Business Operations, Human Resources, Workforce Management
- Case studies
- Assigning ROTC Cadets Into Air Force Specialty Codes Using SAS OR's PROC LP Procedure
- SAS OR is used to solve a variety of Optimization Problems. This paper describes how SAS OR's Proc LP procedure with the help of SAS' Proc SQL procedure is used to assign ROTC cadets to an occupational field Air Force Specialty Code. In order to solve a Linear Program LP...
- Tags: Air Force, SAS Institute
- White papers 2008-03-13
- XP Syspad (exe)
- XP SysPad is a launcher, which makes access to Windows system utilities its specialty. All of the prime Windows system info and utilities such as the individual control panel applets, as well as the "hidden" applications in Windows, can be launched with the click of one button, which makes it...
- Tags: XP Syspad, Microsoft Windows, Microsoft Windows XP, Operating Systems, Software
- Software downloads 2007-02-06
- MedPointe Pharmaceuticals Keeps Improving Customer Service and Worker Productivity With Good Technology
- MedPointe is a specialty pharmaceutical company that develops, markets and sells branded prescription therapeutics in the areas of allergy/respiratory, neurology and cough/cold. In the competitive specialty pharmaceuticals market, MedPointe's mobile workers needed an edge to provide superior service to their customers and stay ahead of their rivals. The company deployed...
- Tags: Customer Service, Good Technology Inc., Pharmaceutical Company, Worker, Motorola Inc., MedPointe, Wireless
- Case studies 2006-06-15
- A Company Built on Customer Service
- In order to meet the demands of an increasingly competitive marketplace, International Specialty Products ISP, a recognized global leader for developing, manufacturing, and supplying innovative specialty ingredients that enhance product performance, turned to CRM to meet and exceed these demands. ISP initiated their CRM project in the fall of 2004....
- Tags: Customer Service, CRM, International Specialty Products, Customer Relationship Management (CRM), Advertising & Promotion, Product Marketing, Enterprise Software, Software, Marketing
- Case studies
- Avaya Case Study: Aetna
- Aetna is one of the nation's leading providers of health, dental, group, life, disability and long-term care benefits. Its focus is on meeting customers' needs. Aetna continues to introduce innovative products, delivers strong customer service and provides easy-to-understand information. Aetna Specialty Pharmacy sought a state-of-the-art solution, which would provide a...
- Tags: Aetna Inc., Avaya Inc., Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Case studies
- Boxed Lunch Caterer Increases Efficiency With All-in-One Software Solution
- Employees at Selfish Box, a specialty catering company, are just as passionate about being environmentally friendly as they are about making beautiful, delicious food. Fulfilling these core company values requires time and attention to detail, so Owner Thanh Hua and her team use the 2007 Microsoft Office system, the Windows...
- Tags: All-in-One, Software Solution, Microsoft Corp., Microsoft Windows, Food & Beverage, Microsoft Windows Vista (Longhorn), Team Management, Operating Systems, Software, Manufacturing, Management
- Case studies 2008-02-01
- Images: 3D online shopping at Brookstone
- Specialty retailer opens a virtual-reality store that mimics the real thing. by CNET News.com
- Tags: 3D, news, ecommerce, TechRepublic Inc., Retail, CNET News.com
- Image galleries 2007-11-28
- DB2 9 and z/OS XML System Services Synergy
- DB2 Version 9.1 for z/OS (DB2 9 hereafter) became generally available in March of 2007. DB2 9 is a hybrid data server with integrated pureXML technology to natively manage XML data with unprecedented reliability, availability, scalability, and performance. DB2 9 pureXML exploits z/OS XML System Services for high-performance parsing with...
- Tags: XML, IBM z/OS, IBM DB2, IBM Corp., DB2 9, Databases, Enterprise Software, Operating Systems, Servers, Software, Data Management, Hardware
- White papers 2007-08-01
- HP POS System Helps Mayors Improve Customer Service, Gain Selling Time
- With 28 stores throughout Georgia and Florida, Mayors is a great place to shop for high-end jewelry, timepieces and fine gifts. Their 12-year-old Point-Of-Sale POS system slowed credit authorizations, centralized customer lookups, gift certificate verifications and return verifications. This resulted in inconvenienced customers and salespeople burdened by too many nonsales...
- Tags: Customer Service, Point-of-sale, Hewlett-Packard Co.
- Case studies
- HP ProLiant Servers Provide Insurance for Coventry's IT Lifetime
- As a specialty finance company, Coventry has shifted from corporate life insurance into an extremely data-intensive industry. For Coventry, it was very important to not only manage all their data and make sure there is high system availability, but also to adjust to changing business needs. Coventry updated their HP...
- Tags: HP Compaq ProLiant Server, Hewlett-Packard Co., Information Technology, Insurance, HP Compaq ProLiant, Servers, Hardware
- Case studies
- Specialty Contractor Finds New Ways of Doing Business With New Digital Note-Taking Program
- The Nassal Company is a leading specialty contractor for entertainment-related projects such as the Men in Black Alien Attack ride at Universal Studios Florida. Each project requires field managers to obtain input from clients, designers, and consultants. In the past, field managers faxed project photos to team members, but the...
- Tags: Microsoft Office OneNote 2003, Microsoft Corp., Manager, Team Management, Microsoft Office, Management, Office Suites, Software
- Case studies
- Mobile Solution Helps Specialty Chemicals and Materials Company Improve Customer Focus
- Global specialty chemicals and materials company Cytec Industries develops, manufactures, and sells value-added products to markets such as aerospace, adhesives, automotive and industrial coatings, inks, and plastics. In April 2006, the company began searching for a mobile solution that would give its global work force around-the-clock access to Microsoft Office...
- Tags: Chemicals, Solution, Mobile, Microsoft Corp., Advertising & Promotion, E-mail, Enterprise Resource Planning (ERP), Time Management, Enterprise Software, Marketing, Online Communications, Software, Productivity
- Case studies 2007-12-01
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