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- Pan-European Contact Center Brings Sony Closer to Customers
- Sony Europe has worked with HP Services to develop a pan-European customer-care infrastructure based on Cisco IP Contact Center products. Already connecting 100 agents at Sony contact centers in Belgium and the Netherlands, the virtual infrastructure enables customers to access expert, local-language support for all Sony consumer brands and also...
- Tags: Sony Corp., Hewlett-Packard Co., Contact Center, Sony Europe, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies
Additional Resources
- Accenture Case Study: Sony
- Sony Computer Entertainment SCE was preparing its launch of the latest version of the games console, PlayStation2 (PS2). Europe is the world's largest market for games consoles and the company wanted an on-line, direct-to-consumer presence in Europe to coincide with a Fall 2000 launch. But SCE Europe only had scattered...
- Tags: Sony Corp., Accenture Ltd., Sony PlayStation 2, Sony Computer Entertainment Inc., Europe, B2C, Games, E-business/E-Commerce, Internet, Personal Technology
- Case studies
- Sony Ships It With RFID: Zebra, Symbol, Mieloo & Alexander and SAP Implement Successful RFID-Solution
- Sony Logistics Europe B.V. SLE in Tilburg, The Netherlands, is the European distribution centre of Sony Europe. The consumer electronics industry is highly competitive, and Sony Supply Chain Management is constantly looking for ways to advance its operation and to move ahead of the competition, in support of Sony's strategy...
- Tags: Sony Corp., Zebra Technologies Corp., SAP AG, Consumer Electronics Industry, RFID, Supply Chain, Wireless, Security, Biometrics, Business Operations
- Case studies
- Sony Reduces Database Costs With MySQL
- Sony International Europe GmbH in Stuttgart, Germany runs one of the most modern electronic measuring facilities in the world. Originally, the testing records were all paper-based, making it a very time-intensive to submit testing requests and look up certificates. To solve this problem, Sony created an extensive workorder system FIS...
- Tags: Sony Corp., MySQL, Open Source, Databases, Enterprise Software, Software, Data Management
- Case studies
- Reports price PS3 between $499 - $736 US: Will you pony up for Sony?
- Various Internet sites have reported that George Fornay, VPfor Sony Computer Entertainment Europe, quoted a price of €499 to €599 Euros forthe PS3 during an interview with radio Europe 1. This translates to approximately$613 and $736 US. Wow. That's a little more than I think gamers and analystsexpected. Sony has...
- Tags: Game players, Games, Sony Corp., Sony PlayStation 3
- Blog posts 2006-04-05
- How to Install Sony VAIO Media Server in a non Sony PC
- I got a Sony Vaio Media Receiver witch is only compatible with Sony VAIO Media Server to stream media to the TV...It is possible to install Sony VAIO Media Server in a non Sony PC?There is a way to make understand the application instaler that non Sony PC in question...
- Tags: Desktops, alecuba@..., Sony Vaio Media, Sony Corp., non-Sony PC, Sony VAIO Media Server, Sony Vaio, media server, server
- Discussion threads 2007-07-23
- please need help for sony vaio bios password
- please email me if you know how to remove the bios password on sony vaio VGN-S5XP.THANKS.Nabeel.nabs999@hotmail.comAsk Sony for the overrideAs a VAR and authorized Sony dealer, you should already have this.
- Tags: nabs999@..., bios password, BIOS
- Discussion threads 2007-05-05
- Sony-BMG Blog site now GONE...
- On Friday 12.09.2005 when I last checked the Sony BMG blog site regarding the announcement of the software to remove the Sony "rootkit" I mean Copy Protection "software"... was up. I checked for it today....GONE. What's nearly as hard to find: (for casual browsers...) The page that contains the download...
- Tags: Bertelsmann Music Group, blog, Mr. Tinker, network security, security, software, Sony Corp.
- Discussion threads 2005-12-14
- Sony amnesia
- I have a Sony PCV-RS34G, that refuses to recognize the computer. I put in a new HD 18 months ago, it worked no problem,I have followed everthing Sony has suggested.Some companies use a record or chip in the computer to tell the software if it is their product.I have no...
- Tags: PRODUCTIVITY, pmbrent@..., Sony Corp., computer
- Discussion threads 2007-08-04
- What makes a rootkit?
- Don´t buy SonyIf that is the way Sony treats its customers, I have only one thing to do: I will not buy any more Sony products. If CDs are flawed, every other product may be flawed too. Do the same.A Silver Lining?I have a similar reaction to the idea...
- Tags: don´t buy sony., if you don´t want spyware, rootkit, security, segbar@..., Sony Corp.
- Discussion threads 2005-11-21
- The CD player will not function
- I have a CD-ROM player, a SONY DVD-ROM DDU1621 that no longer seems functional. I have checked its properties and have updated the drivers as requested. The Properties always indicate I have 0 bytes available and 0 bytes used. Very confusing.Use the Sony Diag programSony has a...
- Tags: rockhill8847@..., Sony Corp., CD
- Discussion threads 2007-07-11
- Sony PS3 Alerts (widget)
- Sony PS3 Alerts display latest Sony PS3 console preorder alerts for US/Canada, Japan, and UK retailers. Sony PS3 Alerts also display time until console launch in the respective countries. This version is the first release on CNET Download.com.
- Tags: Sony Corp., Sony PlayStation 3, Retail
- Software downloads 2007-06-14
- how to open sony case
- I have a sony viao pcv-7762 I try to open the case but I don't have any idea what to do or even where to start. thank you for your helpNavigate to http://esupport.sony.com/perl/model-documents.pl?mdl=PCV70 and download the manual. It explains how.
- Tags: omayma2000@...
- Q&A 2006-05-25
- Sony to launch Web bookstore, e-book device
- Well there's a surpriseSony exposing us to a security risk.It's Sony I am not using it.Sony Portable Reader URLI really wish these types of articles would include link back to the organization's website...Note, Sony's Web site isn't compatible with FireFox, you will have to use IE...http://www.sonystyle.com/is-bin/INTERSHOP.enfinity/eCS/Store/en/-/USD/SY_DisplayProductInformation-Start?ProductSKU=PRS500U2&INT=sstyle-PortableReader-tophero-portable_reader
- Tags: Andrew Houghton, e-book, e-ink, programming, sony, Sony Corp., Web
- Discussion threads 2006-09-27
- Sony Bios Password Reset
- I have a Sony Vaio Laptop (VGN-FE660G) I'm working on - I need a "Free" Bios Crack or perhaps another solution? I'm sure this has been asked before...But Damn if I can find one that works that is easy for the people who are learning. Like me...Thanks everyoneContact your nearestSony...
- Tags: mdkaz30@..., Sony Corp.
- Discussion threads 2007-02-04
- Replacing International Keybord on Sony Vaio
- I am American but had a computing emergency while in Italy recently and had to buy a laptop in Italy. I bought a Sony Vaio VGN-AR11S. It came with Italian Windows on it but I replaced that with English Windows.The keyboard, however, is an Italian keyboard, with all...
- Tags: Keyboards, Desktops, mobile@..., keyboard, Sony Vaio, Sony Corp.
- Discussion threads 2007-06-20
- How do I... Create an image mask when using Sony Vegas?
- Sony Vegas is an image editing and manipulation application geared toward the average amateur editor, but it is still a very powerful and capable tool. Creating what is commonly known as a mask in Sony Vegas requires the use of an applet called Cookie Cutter. Steven Warren shows you how...
- Tags: Sony Corp., Mask, Sony Vegas, Productivity
- Download resources 2008-02-11
- Fall electronics to rally Sony?
- Correct links to the photo galleriesHere are the correct links to the photo galleries:Sony's Mylohttp://content.techrepublic.com.com/2346-3513_11-30551.htmlDigital reading at Bordershttp://content.techrepublic.com.com/2346-1035_11-7737.htmlWhat's with Sony again ?Are we talking poorly hidden agenda here?Here's a link for a bit of balance.http://www.google.co.uk/search?hl=en&q=sony+rootkit+lame+drm&meta=From NotabigfanofSonySony goofed... lost this customer.Too much crap to receive forgiveness from THIS consumer. I...
- Tags: Sony Corp.
- Discussion threads 2006-09-14
- Sony unveils new high-def camcorder
- Correct link to the photo galleryPhotos: Sony HDR-FX7 in focushttp://content.techrepublic.com.com/2346-1035_11-31942.htmlHow did they get the root kit in this time?In an eprom to get burnt on to the media ?Someone with some ethics will make one, If I want one, I'll buy it.Sony can get stuffed though, this post is the...
- Tags: Sony Corp.
- Discussion threads 2006-09-08
- I need help with hi8 camcorders
- Ok so here is the problem,I have a Sony Digital Handycam DCR-TRV20 ntscand also i have a Samsung SCL700 ntsc, so what happens the sony has the DV entry so i can edit my videos in the computers, and the samsung does not, so when i put the tape in...
- Tags: bboxed@..., camcorder, samsung
- Discussion threads 2007-03-20
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