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- Solihull Metropolitan Borough Council Cuts Administration Costs by 20%
- Solihull Metropolitan Borough Council provides local government services including education, roads, libraries, and social services to Solihull's 204,000 residents and businesses. The council is committed to continuous improvement and consistently performs well on government indicators that measure efficiency and effectiveness. Solihull had chosen Oracle Financials in 1999 for its ability...
- Tags: Oracle Corp., Financial, Oracle Financials, Administration, Council, Solihull Metropolitan Borough Council, Enterprise Resource Planning (ERP), Financial Accounting, Enterprise Software, Software, Finance
- Case studies
Additional Resources
- Solihull Community Housing Reduces the Paper Mountain
- Solihull Community Housing is an arms-length management organisation wholly owned by Solihull Metropolitan Borough Council. Two strategic IT systems - Academy Housing and Omfax Customer Relationship Management - assist with Solihull Community Housing's day-to-day work. According to Housing Services IT Manager, these systems support back office and front office functions...
- Tags: Solihull Community Housing, Operational Accounting, Finance
- Case studies 2006-06-06
- Avaya Case Study: Bury Metropolitan Borough Council
- Bury Metropolitan Borough Council Bury MBC is the government services organization serving Bury Metropolitan Borough. Prior to becoming an Avaya customer, Bury MBC outsourced its communication system to a European telecommunication provider who offered a managed service offer for telephony. The organization realized, however, that it was spending far too...
- Tags: Avaya Inc., Telephony, Telecom & Utilities, VOIP, Telecommunications, Networking
- Case studies
- Rotherham Metropolitan Borough Council Enhances Citizen Satisfaction and Reduces Costs
- Until few years back, citizens who contacted Rotherham Metropolitan Borough Council RMBC in the United Kingdom faced an uphill struggle. Telephone lines to the local government authority were often busy, and inquiries were passed from department to department. Even when citizens reached the appropriate council representative, that person invariably lacked...
- Tags: Oracle Corp., Government, Vertical Industries, Telecom & Utilities, Enterprise Software, Software
- Case studies
- Worthing Borough Council Shores Up Wireless LAN Security
- Worthing Borough Council wanted to give its users access to email and data whilst away from their desks, allowing flexibility and increasing efficiency. This case study examines how the Operations manager at Worthing Borough Council installed Neutrino Wireless Intrusion Protection System to be the eyes and ears for the council's...
- Tags: Council, WLAN, Wi-Fi, Wireless, Wireless LANs, LANs, E-mail, Networking, Online Communications
- Case studies
- Building on an Existing SAP Landscape to Create an Integrated Electronic Social-Care System
- With 10,000 employees, Trafford Metropolitan Borough Council of Manchester, England, provides services to 211,000 residents through 400 Council and partner sites. By building on its SAP landscape, the borough has become a proving ground for an advanced social-care system infrastructure that may help transform social services throughout the United Kingdom.
- Tags: SAP AG, Business Structures, Finance
- Case studies
- Transforming Council Operations and Delivering One-Stop Citizen Services
- Rotherham Metropolitan Borough Council's partnership approach to attracting inward investment won it the Beacon Award for Fostering Business Growth in 2003, awarded each year by the Office of the Deputy Prime Minister to recognise outstanding performance. In meeting stringent government targets, including the goal of 100 per cent e-enabled service...
- Tags: British Telecommunications, BT Group Plc., Business Structures, Finance
- Case studies
- Redditch Borough Council's Virus Epidemic Cured
- Redditch Borough Council delivers a wide array of vital services in the town of Redditch, Worcestershire, United Kingdom, and its outlying areas. Redditch Borough Council was looking for a product that could prevent the transfer of viruses via floppy disks and ensure the network remained available and secure. Pointsec Protector...
- Tags: Floppy Disk, Check Point Software Technologies Ltd., Virus, Redditch Borough Council, Cyberthreats, Viruses And Worms, Security
- Case studies 2007-09-21
- Crawley Borough Council Improves Service Delivery With Online Planning Application Process
- In the Borough of Crawley, located in southeast England, the borough council processes an average of 1,300 planning applications every year. Crawley Borough Council needed to create an efficient, cost-effective, and easy-to-use system that would provide the public and staff with access to all documentation associated with an application and...
- Tags: Application, Oracle Corp., Council, Borough Council, Content Management, Web Technology, Enterprise Software, Software
- Case studies
- Craigavon Borough Council Reduces Risk With Microsoft Security Technology
- Craigavon Borough Council wanted to streamline their communications infrastructure and install a platform that would support future developments, such as remote access and the use of mobile devices. The Council turned to Microsoft Gold Certified Partner, 4sol, to install a Dell server running Microsoft Windows Server 2003, Exchange Server 2003,...
- Tags: Security Technology, Microsoft Corp., Microsoft Windows Server 2003, Remote Access, E-mail Servers, Internet, Business Structures, Microsoft Windows, Servers, Security, Operating Systems, Software, Enterprise Software, Finance, Hardware
- Case studies 2006-04-27
- Havant Borough Provides Quality Support to Citizens With Remedy
- The Borough of Havant is situated on the south coast of England, 70 miles from London. The council urgently needed to replace the existing in-house Microsoft Access system in which all of its customer inquiries resided. The process was highly inefficient, as inquiries were logged by hand and then transferred...
- Tags: BMC Software Inc., Remedy Corp., Havant Borough, It Management, It service Management
- Case studies
- Making Connections at Bury Metropolitan Borough Council
- Bury Council wanted to enable a large, geographically dispersed council to upgrade its network to benefit from IP telephony powered over the Ethernet, without needing to rip and replace existing Cisco switch infrastructure. Existing Cisco switches were used with Avaya IP telephones. The Avaya phones are powered via PowerDsine Power...
- Tags: PowerDsine, Council, Ethernet, VOIP, Network Technology, Networking, Telecom & Utilities, Benefits, Telecommunications, Human Resources
- Case studies 2006-01-24
- Luton Borough Council Takes a Consolidated Approach to Storage
- Luton Borough Council LBC wanted to increase the availability of its services on the Internet and reduce its ongoing IT costs. To cater for this it needed to expand and upgrade its storage infrastructure. After a competitive tender process LBC selected Dell Professional Services to deliver the hardware and manage...
- Tags: Dell Computer Corp., Storage, Hardware
- Case studies
- Electronic Procurement Is Helping Swindon Borough Council Meet Its Operational Efficiency Targets
- Swindon Borough Council provides local government services, such as health and social care, education, housing, transport, and leisure, to 80,000 people in central southwest England. The council wanted to deliver bottom line cost savings of £3.75 million (US$7 million) in three years through professional procurement and use of electronic procurement...
- Tags: Council, Procurement, Swindon Borough Council, Purchasing & Procurement, Business Operations
- Case studies
- London Borough Saves £200,000 a Year by Reducing Carbon Footprint With Dell Print Services
- Waltham Forest Council wanted to address costs resulting from inefficient printing processes. The borough also wanted to eliminate wasteful processes, such as single-sided printing, to reduce its environmental impact. Waltha Forest Council deployed Dell for its solution and standardised on Dell 5310n, 3115cn Multifunction Devices and 1720dn printers, which are...
- Tags: Dell Computer Corp., Carbon Footprint, Printing, London Borough, Document Management, Servers, Enterprise Software, Software, Finance, Managerial Accounting, Hardware
- Case studies 2008-03-27
- Case Study in Procurement
- With government modernisation initiatives providing an ongoing catalyst for councils to deliver government services at Best Practice, in August 2003 Woking Borough Council undertook an assessment of how it was going to meet the growing list of legislative and statutory initiatives targeting procurement. In considering how to embrace these initiatives...
- Tags: Electronic Payment, Procurement, Purchasing & Procurement, Supply Chain Management (SCM), Business Operations, Enterprise Software, Software
- Case studies
- TAP Helps Council Improve Learning Facilitation Skills
- Leeds City Council is the second largest Metropolitan District Council in the UK, employing approximately 32,000 people, about 10,000 of which are computer users. It was important for Leeds City Council that they retained their team of associate trainers, many of whom have worked for the Council for several years....
- Tags: Training, Leeds City Council, Workforce Management, Human Resources
- Case studies
- London Borough of Tower Hamlets Enhances Employee Satisfaction and Productivity
- London Borough of Tower Hamlets is the local government authority for the riverside, east of the historic City of London, which includes London's East End and the business district of Canary Wharf. With an eye for continuous improvement and enhanced operational efficiency, the council decided to take a hard look...
- Tags: Oracle Corp., Council, London, Strategy, It Services, Management
- Case studies
- Rhondda Cynon Taf County Borough Council Implements Powerful Communication Channel
- Rhondda Cynon Taf Borough Council has a commitment to its citizens to provide the highest level of service and information through its Web site. Working to meet United Kingdom UK government directives and requirements, Rhondda Cynon Taf reviewed its existing Web site and decided to completely overhaul its design, navigation,...
- Tags: Web, Oracle Corp., Council, Web Site, Rhondda Cynon Taf Borough Council, Web Technology, Web Site Development, Content Management, Channel Management, Internet, Enterprise Software, Software, Marketing
- Case studies
- Southend-on-Sea Borough Council Dramatically Enhances Accessibility and Capability of GIS Through Autodesk MapGuide
- Southend-on-Sea Borough Council Southend had been AutoCAD users for many years. Prior to becoming a unitary authority in 1998, it also acquired a number of seats of Autodesk Map as a means of integrating spatial data sets that included parking restrictions, traffic signals and pedestrian crossings. Southend realised that they...
- Tags: Autodesk Inc., GIS, Software
- Case studies
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