Sponsored White Papers, Webcasts, and Downloads
TechRepublic Resources
- Strict? no.
- Do you not have any internal tech's that can troubleshoot the issues? From my experience, they're finally catching up to the norm. We have never allowed outside vendors remote access to our networks, and even vendors that come in are not allowed to put their systems on our...
- Tags: remote access, security, network, software support, remote users, CompHelpNJ, networking, 3RD, software
- Discussion threads 2006-04-04
- Survey sheds light on budget and spending plans for product support services
- By Eric RoccoIt is essential for companies offering product support services to understand what drives their customers to spend, as well as the identity of those who make the buying decisions based on these drivers. This document presents the budget and spending intentions of enterprises, relative to their use of...
- Tags: product support service, support services, Gartner , software, survey
- Technical articles 2003-07-30
Additional Resources
- HP Software Support Overview
- This webcast provides information and "How to" senerios about HP software support including support agreements, accessing support, case management, logging a case, retrieving updates, passcoding, escalation processes and more.
- Tags: Software, Hewlett-Packard Co., Corporate Law, Tools & Techniques, Business Operations, Management
- Webcasts
- Software Architecture and Software Configuration Management
- This paper examines the relations between software architecture and software configuration management. These disciplines overlap because they are both concerned with the structure of a software system being described in terms of components and relationships. On the other hand, they differ with respect to their focus - specific support for...
- Tags: Software, Software Configuration Management, Configuration Management, Tools & Techniques, Management
- White papers
- Information Technology Group Increases Productivity and Customer Service With Linktivity's WebInteractive
- Information Technology Group, Inc. is a southern California-based technology consulting firm specializing in accounting software, custom programming, network design and implementation, training and support had been searching for a customer support software solution that would increase productivity and support customers on a national level. The consulting firm chose WebInteractive customer...
- Tags: Software, Customer Service, Consulting Company, Linktivity, Information Technology, Software Solution, Inter-Tel Inc., Tools & Techniques, Help Desk, Financial Services, Management, It Operations
- Case studies
- MMSI: Turns Support to Competitive Advantage With Citrix GoToAssist
- MMSI is an operating unit of First American MLS Solutions, Inc., a division of First American Residential Group, Inc., and the nation's leading Multiple Listing Service MLS software provider. MMSI, had a goal of providing a better software support experience to his customers while improving the efficiency of his support...
- Tags: Competitive Advantage, Citrix Systems Inc., MMSI, Telecom & Utilities, Team Management, Management
- Case studies 2006-08-29
- network design tool
- hello, we intend to develop quad play networks and for that we required the software tool which can support DWDM sonet/sdh, mpls, wimax and all 3G technologies. please refer me the software which supports all the layers, if not then it should be capable to...
- Tags: Tools & Techniques, NETWORKING, Optical networking, Fiber optics, nomi_au@..., software, network, network design
- Discussion threads 2007-11-04
- Blending Training and Support for Software Applications
- There are a wide variety of means to train & support users when rolling out new software. The challenge is understanding the options, the impact of each option, and making good choices that lead to a cost-effective, efficient roll-out. This webcast uses several case studies to illustrate these choices and...
- Tags: Software, Macromedia Inc., Training, Tools & Techniques, Management
- Webcasts
- eTalkup (exe)
- A useful live customer support software, live chat/help software, help desk software. Greet your customers online, and help them buy. eTalkup is the next generation customer support software. It enables you to receive notification as soon as someone visits your site and start chatting with them instantly. You have the...
- Tags: Software, eTalkup, Help Desk, Call Centers, Tools & Techniques, It Operations, Management
- Software downloads 2008-01-22
- The Practical Organization of Automated Software Testing
- The purpose of this paper is to take a practical approach to automated software testing and explain reqirements for its success. To be successful one needs remember that there are four interrelated components that have to work together and support one another:1) An automated software testing system based on one...
- Tags: Software, Software Testing, Tools & Techniques, Management
- White papers
- Software Consultancy Improves Development Lifecycle and Predictability
- Info Support provides tools and expertise to improve software development. The Info Support software factory, called Endeavour, helps enterprise development teams accelerate software development and better manage the software development life cycle. Although Endeavour is widely deployed, Info Support nevertheless wanted to improve customer experience and enable IT departments to...
- Tags: Software, Microsoft Visual Studio, Software Consultancy, Info Support, Software Development, Tools & Techniques, Microsoft Development Tools, Development Tools, Software/Web Development, Management
- Case studies
- maX10 (zip)
- maX10 is replacement software for the X10 Mouse Remote. It completely replaces the original X10 drivers and software, and adds many enhancements. Version 1.41 has support for the X10 multimedia remote. WinDVD support. Windows Media Player support.
- Tags: X10 Wireless Technology, maX10, Digital Music, Digital Media, Microsoft Windows, Tools & Techniques, Media Players, Personal Technology, Consumer Electronics, Operating Systems, Software, Management
- Software downloads 2006-07-19
- The "Service" Aspect of an ASP
- The Internet and ever-increasing bandwidth have spawned a new method of delivering software functionality -- the application service provider ASP model. An ASP creatively combines aspects of software packages, outsourcing and Internet delivery, allowing customers to receive all of the benefits of using a software application without the associated burdens...
- Tags: Software, Microsoft ASP, Application Service Provider, Service Provider, Application Service Providers (ASPs), Tools & Techniques, Web Hosting, Business Services, Internet, Management
- White papers
- Helpdesk Management Software
- My company is looking for a HelpDesk Management tool that will run on Mac OS X. We currently use a Filemaker database to track support calls and we're looking to publish a knowledge base and FAQs. Does anyone have ideas, we have 4 support technicians support 2 different...
- Tags: Call centers, kenk@..., help desk
- Discussion threads 2007-04-02
- NetSuite Case Study: California Software
- As a global provider of software and services, California Software's mission is to help companies around the world manage and grow their business. A new, integrated system was clearly needed if California Software was not only to operate more efficiently, but expand. California Software initially used NetSuite for accounting, but...
- Tags: California Software, NetSuite Inc., Sales Force Automation (SFA), Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Productivity, Enterprise Software, Software, Sales
- Case studies
- What is the best FREE Helpdesk & CRM software?
- I'm starting my own business and am looking for a software solution where I can keep track of my customer's support issues, keep track of the customers themselves, do billing and create invoices. (I'm also looking into free remote support options, but I'll keep that post for later.)I have...
- Tags: Remote administration, Servers, kevinlevart@..., help desk
- Discussion threads 2007-11-21
- We Need Trouble Ticket/Helpdesk Software to Track Client Support Requests.
- Our organization is looking for a robust, open source trouble ticket management software for our client support based computer service business. We provide technical support, web hosting services and do a wide variety of network/computer service
- Tags: plangham@..., software
- Discussion threads 2006-12-21
- Oracle Case Study: JDA Software
- JDA Software wanted to establish customer support programs that its competitors could not match. With offices across the United States and around the world, JDA needed a way to streamline best practices that would put its support processes further ahead of the industry. JDA is implementing PeopleSoft Enterprise Customer Relationship...
- Tags: PeopleSoft Inc., Oracle Corp., JDA Software, Help Desk, Call Centers, Sales Strategy, Groupware, It Operations, Sales, Enterprise Software, Software
- Case studies
- iDesk (exe)
- iDesk is a helpdesk software that allows you to process your daily support request. It will help you to create a customer support center where you can facilitate eased communication and issue tracking between customers and support staffs.
- Tags: iDesk, Help Desk, Call Centers, It Operations
- Software downloads 2005-08-19
- HotSync (exe)
- HotSync 3.0.4 features better backup/restore operations, support for PalmConnect USB adapter, faster serial link speed (115kbps), support for IR HotSync operations, and support for all available COM ports. This update does not install a full version of the Palm Desktop software; it installs only an update to existing software. Note:...
- Tags: Palm Inc., ActiveX/COM/COM+/DCOM, Tools & Techniques, Middleware, Software Development, Software/Web Development, Management, Enterprise Software, Software
- Software downloads 2000-08-21
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