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- Soffront CRM Components
- Soffront offers an integrated web-based CRM solution spanning marketing and sales force automation; Quotation and Order management, customer service and employee help desk functions of the organization. A Soffront CRM system is composed of the CRM Server Suite, plus any combination of other modules. These modules are all integrated and...
- Tags: CRM, Soffront, Soffront CRM System, Help Desk, Customer Relationship Management (CRM), Advertising & Promotion, Call Centers, Enterprise Software, It Operations, Software, Marketing
- White papers 2005-06-29
- Best Practices for Mid-Market CRM
- Mid-size companies should choose a mid-market Customer Relationship Management CRM suite that allows a phased implementation strategy. Implementing in phases is a key strategy for reducing risk. A smaller company doesn't have the resources or staff to invest in a year-long implementation. They can invest in CRM in bite-size pieces....
- Tags: Best Practice, CRM, Soffront, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers
Additional Resources
- Ventana Research Improves Customer Service, Saves Time, Money Using Soffront CRM
- Ventana Research is the preeminent research and advisory services firm, helping clients maximize stakeholder value with Performance Management throughout their organizations. The company advocates Aligning Business and IT to Improve Performance, and Soffront CRM is an example of this philosophy in action. Ventana Research is using Soffront CRM as a...
- Tags: Customer Service, Ventana Research, Performance Management, Product Marketing, Customer Relationship Management (CRM), Human Resources, Workforce Management, Marketing, Enterprise Software, Software
- Case studies
- Ensim Corporation, Improves Customer Service With Soffront CRM
- Ensim Corporation, California-based global leader in Web-hosting automation solutions, is positioning itself to become a major player in the software industry. But along with dramatic growth comes challenges, unless a company has conscientiously prepared in advance. The challenge was to improve customer service even with dramatic customer growth - without...
- Tags: Customer Service, Ensim, Customer Relationship Management (CRM), Product Marketing, Knowledge Management, Web Hosting, Strategy, Enterprise Software, Software, Marketing, Internet, Management
- Case studies
- Art.com, Improves Communications, Processes and Customer Service
- Art.com, the world's leading online art marketplace, needed a more effective method for managing IT projects. With up to 12 million visitors per month to its website, the IT Manager, Software Systems, knew that they needed a better way to keep up with the organization's IT demands. Using Soffront Software,...
- Tags: Customer Service, Art.com, Product Marketing, Customer Relationship Management (CRM), Strategy, Marketing, Enterprise Software, Software, Management
- Case studies
- Catena Networks Chooses Soffront to Satisfy Multiple & Diverse Tracking Needs
- Catena Networks was founded with a vision to create the "New Access Architecture for the Converged Public Network" and, in the process, make broadband access as ubiquitous as Plain Old Telephone Service POTS. Catena Networks needed both an affordable product and a reliable tracking system with varied requirements. Catena first...
- Tags: Catena Networks Inc., Product Development, Broadband Internet, Product Marketing, Strategy, Telecommunications, Microsoft Office, Research & Development, Business Operations, Marketing, Management, Office Suites, Software
- Case studies
- Avocent Achieves a More Efficient Help Desk
- Avocent Corporation, located in Huntsville, Alabama, is the leading supplier of connectivity solutions for enterprise data centers, service providers and financial institutions worldwide. Although the company leads the market with connectivity and manageability solutions, they needed a little help with the efficiency of their help desk. After a thorough selection...
- Tags: Avocent Corp., Help Desk, Call Centers, It Operations
- Case studies
- Redline Communications Inc., Wired for Success With Soffront CRM
- Redline Communication Inc. is a rapidly growing, privately held Canadian company located in the greater Toronto area. The company focuses on innovations in the broadband fixed wireless industry. The company's first priority was to provide superior customer service and support to their channel partners, as Redline has an indirect sales...
- Tags: Wired Inc., Redline Communications Inc., Business Structures, Help Desk, Strategy, Finance, It Operations, Management
- Case studies
- HiT Software Installs Soffront CRM to Improve Customer Support and Sales Automation
- HiT Software provides relational database access middleware for Windows and Java applications. The company knows that excellent customer support is one of their key competitive strengths. With that in mind, they wanted a CRM product that was feature-rich, easy to manage and reasonably priced. They needed a browser-based solution with...
- Tags: HiT Software Inc., Sales Force, SFA, Automation, HiT Software, Sales Force Automation (SFA), Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Software, Sales
- Case studies
- Knowledge Management: The Power of Leveraging Information
- Companies are discovering that a Knowledge Management System KMS has grown from a "Nice to have" concept, to a "Must have" asset in customer facing departments. Providing immediate answers to customers requires easy access to the important product and business knowledge of an organization. KMS makes that possible. From help...
- Tags: Knowledge Management System, Knowledge, Knowledge Management, Enterprise Software, Software
- White papers 2005-10-21
- AMX Corporation Chooses Soffront to Improve Processes and Quality Control
- AMX Corporation is an industry-leader in the development, manufacturing, and marketing of integrated remote control systems. In order to retain their high product standard as well as maintain critical customer satisfaction, AMX needed to implement a defect tracking system, which would enable them to identify defects in their software and...
- Tags: Defect, Quality Control, TRACK Software, Manufacturing
- Case studies
- How to Increase Marketing Efficiency to Gain and Retain Customers
- Marketing departments in mid-sized businesses face a myriad of challenges such as how to target customers more efficiently, and increase one-to-one communications with customers. Today's marketers in a mid-sized business must not only retain current customers, but also aggressively grow market share and add new customers. Marketing automation and CRM...
- Tags: Midsize Business, Marketing Research, Marketing
- White papers 2005-03-21
- Advanced Internet Marketing With Web-Based CRM
- The Internet allows a company new ways to become more effective with its customers and sales prospects. Two approaches that provide great power are Email Response Tracking and Internet Surveys. Both of these approaches use the contact's own behavior and efforts, and collect usable data about their interests. This data...
- Tags: Web, Internet Marketing, CRM, Sales Strategy, Internet, Customer Relationship Management (CRM), Advertising & Promotion, Sales Force Management, Enterprise Software, Sales, Software, Marketing
- White papers 2006-04-01
- Sand Improves Customer Service & Problem Resolution With Soffront CRM
- Sand Technology provides high-performance, scalable software solutions for data mining, data marts, data warehouses and OnLine Analytical Processing OLAP. Sand Technology needed a web-based solution to improve customer communication and resolve software support issues faster. They wanted a solution that can be customized for their business, rather than force-fitting their...
- Tags: Customer Service, OLAP, Data Mining, Databases, Tools & Techniques, Business Intelligence, Enterprise Software, Software, Data Management, Management
- Case studies
- Excel Switching Reinvents Itself
- When a small organization breaks from a larger company, it is the perfect time to reinvent itself and implement better, more efficient processes. But when the rebirth must happen rapidly, one needs a combination of talented staff, efficient procedures, and exceptional resources to ensure a smooth and successful transition. Excel...
- Tags: CRM, Microsoft Excel, Customer Relationship Management (CRM), Advertising & Promotion, Microsoft Office, Enterprise Software, Office Suites, Software, Marketing
- Case studies
- Quality Logic Facilitates Communication Between Technical Support and Quality Assurance
- Quality Logic develops and markets computer protocol test software. Quality Logic also provides testing assistance to PC Magazine for product reviews. The company has provided similar assistance in the past to InfoWorld, Byte, MacWorld and PC World magazines. The company wanted to enhance effectiveness of their technical support staff and...
- Tags: QA, Quality Logic, Productivity
- Case studies
- Reduce Cost and Increase You Ability to Support Your Customers: Integrating Customer Support and Defect Tracking - An Architecture for Success
- Integration of Defect Tracking and Customer Support provides significant benefits. These include improved customer satisfaction and retention, improved productivity of Development and QA Engineers as well as Support Agents. Further benefits flow from a common reporting and analysis tool that provides management with improved visibility of these critical processes and...
- Tags: Analysis, Benefits, Human Resources
- White papers 2006-04-01
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